Part of the CustodyStress archive of observed Bitcoin custody incidents
Device-Dependent Access
Cases where access depended on a specific physical device with no independent recovery path if that device was lost, destroyed, or unavailable.
74% of determinate cases in this category resulted in a blocked outcome.
187
Blocked
9
Constrained
56
Survived
297
Indeterminate
78% of determinate cases resulted in blocked or constrained access.
549 observed cases
Blocked
187 (34%)
Constrained
9 (2%)
Survived
56 (10%)
Indeterminate
297 (54%)
Ledger Nano S with Incomplete 9-Word Recovery Phrase: $10K Trapped
Hardware wallet (single key)
In March 2024, a BitcoinTalk user reported that their partner had lost access to a Ledger Nano S purchased approximately seven years earlier. During initial set
Bitcoin Core Wallet Encryption Generated New Seed: Lost Access to Funded Addresses
Software wallet
In June 2024, a Bitcoin Core user deleted their server and all associated data, but retained a backup copy of wallet.dat on their computer. The user encrypted t
Lost Recovery Seed on Trezor Hardware Wallet: Permanent Access Failure
Hardware wallet (single key)
In January 2024, a BitcoinTalk user identified as carlosrodriguez88 reported a critical access failure involving a Trezor hardware wallet running firmware versi
Ledger Nano S Seed Phrase Incomplete: 9 Words of 12 Retained, $10K Inaccessible
Hardware wallet (single key)
A cryptocurrency holder set up a Ledger Nano S hardware wallet approximately 7 years prior to March 2024, using an older computer at a previous residence. Durin
Trezor Passphrase Forgotten After Factory Reset — Successful Recovery via Community Support
Hardware wallet with passphrase
BTCRSMD, a moderately experienced Bitcoin user, executed a deliberate custody strategy in July 2024. The user purchased Bitcoin via Swan and routed the coins th
London Home Invasion: 1,000+ ETH Transferred Under Machete Coercion
Software wallet
In June 2024, three men armed with machetes forced entry into the home of Ramesh Nair in London, England. The attackers coerced Nair to transfer more than 1,000
Puntarenas Robbery: 11 Israeli Tourists Lose 10+ BTC to Armed Gang
Software wallet
In August 2024, eight men attacked a property in Puntarenas, Costa Rica, where eleven Israeli tourists were staying. The assailants overpowered a security guard
Ledger Nano S with Incomplete 9-Word Seed Backup: $10K Asset Access Blocked
Hardware wallet (single key)
In March 2024, a user reported on BitcoinTalk that their partner's Ledger Nano S hardware wallet, purchased around 2017 and set up on an old computer at a previ
Kidnapped and Murdered for 3 BTC: Ukraine July 2024
Unknown custody system
On 28 July 2024, a 29-year-old Moroccan national resident in Ukraine was abducted from his apartment. Kidnappers forced him to execute a transfer of 3 BTC befor
Ledger HW1 v1.0.1 Device Locked: Firmware Obsolete, Seed Phrase Lost, No Recovery Path
Hardware wallet (single key)
In March 2024, a BitcoinTalk forum user (nimrodlehavi) reported complete inability to access Bitcoin stored on a Ledger HW1 version 1.0.1 hardware wallet. The u
Forgotten Bitcoin Core Passphrase: Family Lifesavings Locked After Home Invasion
Software wallet
SpaceMarine770 moved Bitcoin from Blockchain.com to Bitcoin Core (Version 25) in August 2024, approximately one to two weeks before reporting a home invasion an
Deleted wallet.dat Recovery Attempt: Corruption Barrier (Tigerbill, May 2023)
Software wallet
In May 2023, Tigerbill, a junior member of the BitcoinTalk forum, permanently deleted their wallet.dat file containing an unspecified quantity of Bitcoin. The u
BRD Wallet Derivation Path Incompatibility: Seed Phrase Cannot Recover 2018 Bitcoin
Software wallet
SimonsLu adopted Bitcoin in 2017 through exchange trading before transitioning to self-custody in 2018. He installed BRD, a mobile wallet recommended on bitcoin
Electrum Wallet Password Lost With Corrupted SSD Backup
Software wallet
On November 15, 2023, a BitcoinTalk user reported being unable to access an Electrum wallet after losing the 8–9 character password derived from a longer 15-cha
Scrambled Seed Phrase: 2500 BTC Unrecoverable Without Word Order
Software wallet
In December 2023, a recovery specialist designated iconbtcx was engaged to restore access to 2500 BTC held in a BIP39-compliant software wallet. The client poss
Lost Electrum Wallet: Encrypted Backup Without Password or Seed Phrase
Software wallet
On March 17, 2023, a BitcoinTalk forum user (Lavey666) posted to the Electrum wallet software section describing a complete loss of access to their self-custodi
BTC.com Multi-Sig Wallet Recovery Failure: Non-Standard Derivation Path Lockout
Multisig (self-managed)
In January 2023, a Bitcoin user rediscovered a dormant BTC.com wallet containing an undisclosed amount of Bitcoin. The user possessed both critical recovery mat
Recovering Lost Armory Wallet from Overwritten 2009-2010 Laptop Disk
Software wallet
In June 2023, a Bitcoin holder initiated a public recovery effort for an Armory wallet created in 2009–2010 on a personal laptop. The original device remained i
Electrum Wallet Password Loss: 0.5 BTC Inaccessible After Partner's Accidental Send
Software wallet
In April 2023, a BitcoinTalk user (mrleaker) reported losing access to an Electrum wallet containing 0.5 BTC. The wallet had been created years prior as a refer
Coldlar Pro3 Hardware Wallet: Valid Seed Phrase Insufficient Without Payment Password
Hardware wallet with passphrase
On December 4, 2023, a Bitcoin user identified as zzzccc posted to BitcoinTalk describing a critical custody access failure involving a Coldlar Pro3 hardware wa
Ledger Hardware Wallet: 1.7 BTC Inaccessible After Device Transition and Address Type Mismatch
Hardware wallet with passphrase
In December 2023, a BitcoinTalk user reported approximately 1.7 BTC held on a Ledger hardware wallet became inaccessible following a device upgrade. The Bitcoin
Forgotten Ledger Nano S Passphrase: Seed Phrase Retained but Inaccessible
Hardware wallet with passphrase
In March 2023, a forum user identified as despo4helpo posted to a Bitcoin technical support community seeking recovery advice for Bitcoin held on a Ledger Nano
Incomplete Seed Phrase and Lost Email Access Lock Blockchain.info Wallet
Exchange custody
In September 2023, a forum user posted on behalf of an elderly relative seeking recovery assistance for a Bitcoin wallet created on Blockchain.info in 2015 or 2
Rönninge Home Invasion: Couple Coerced at Knifepoint to Transfer Bitcoin
Unknown custody system
In November 2023, a couple residing in Rönninge, Sweden experienced a violent home invasion targeting their cryptocurrency holdings. Attackers forcibly entered
Corrupted Bitcoin Core wallet.dat: Encrypted mkey Recovery Without Wallet Access
Software wallet
A Bitcoin Core user encountered wallet corruption and successfully extracted a 94-digit encrypted master key (mkey) from the damaged wallet.dat file. The user r
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