Part of the CustodyStress archive of observed Bitcoin custody incidents
Institutional Cooperation Required
Cases where completing recovery required active cooperation from an exchange, custodian, or institution — and that cooperation was unavailable, delayed, or blocked.
Cases where institutional cooperation was required to complete recovery show a 60% blocked rate among determinate cases — and a 5% survival rate. The institution becomes the structural gatekeeper: when cooperation is withheld, delayed, or becomes impossible through insolvency, the recovery path closes entirely.
Archive analysis — 198 cases
Outcomes
60% of determinate cases resulted in blocked access — 9 percentage points below the archive-wide average of 69%. Only 5% resulted in recovered access — one of the lower survival rates in the archive. 35% resulted in constrained recovery.
Custody type
96% of cases involved exchange custody, followed by institutional custody at 3%.
Primary stress condition
78% of cases involve vendor lockout. Legal or authority constraint accounts for a further 8%.
Recovery path
Exchange Support is the most documented recovery path (60 cases, 30% of subset). Of those with a determinate outcome, 82% resulted in recovered or constrained access.
Documentation
59% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
Scale
21% of cases involved large or very large holdings (10+ BTC).
96
Blocked
57
Constrained
8
Survived
37
Indeterminate
95% of determinate cases resulted in blocked or constrained access.
198 observed cases
Blocked
96 (48%)
Constrained
57 (29%)
Survived
8 (4%)
Indeterminate
37 (19%)
Freebitco.in Account Lockout: Password Reset Emails Failed During Platform Collapse
Exchange custody
In October 2025, a long-term Freebitco.in user identified as Lawliet82 reported sudden account access denial despite knowing the correct password and having suc
Blockchain.info Legacy Wallet Recovery: Partial Success via btcrecover, Platform Access Blocked
Exchange custody
Between 2013 and 2015, a user in Taiwan established multiple Blockchain.info wallets and created printed paper backups containing wallet GUIDs, passwords, and 1
Bitcoin Sent to Closed Cash App Account: Permanent Loss
Exchange custody
A Bitcoin holder attempted to deposit cryptocurrency into a Cash App account, unaware that the account had already been closed by the platform for terms-of-serv
Blockchain.com Email Takeover and Account Lockout: Recovery Phrase Insufficient
Exchange custody
Osiris100 created a Blockchain wallet in 2014 and retained the welcome email and wallet ID. In 2017, a verification email arrived unsigned, followed by two logi
Blockchain.com Non-HD to HD Wallet Migration: Imported Address Bitcoin Inaccessible
Exchange custody
In 2016, user serega634 maintained a Bitcoin wallet on Blockchain.com, then a widely-used custodial online wallet platform. At an unspecified later date, the us
Blockchain.com Wallet Inaccessible: Primary Password Works, Secondary Password Lost, Legacy Seed Incompatible
Exchange custody
In December 2024, a Bitcoin holder retrieved an encrypted wallet backup from Dropbox containing credentials for a Blockchain.info (now Blockchain.com) account o
3,000 BTC Locked on Discontinued Blockchain.com Wallet: Private Key Insufficient
Exchange custody
Ice22 registered with Blockchain.com (then Blockchain.info) in June 2009 after learning about Bitcoin through newspaper articles. Over a 1.5-hour phone guidance
Blockchain.com Legacy Wallet Lockout: Recovery Phrase Insufficient Without Original Email
Exchange custody
In 2014, delfastTions created a wallet on Blockchain.info and retained the 17-word recovery passphrase—the standard recovery mechanism of that era. Years later,
Blockchain.com Account Access Failure: 2014 Wallet, Dormant 10 Years, Support Unresponsive
Exchange custody
Between 2014 and early 2024, at least three users encountered custody access failures on Blockchain.com (formerly Blockchain.info). Osiris100 created a wallet o
WonderFi CEO Dean Skurka Kidnapped for $1 Million Ransom
Institutional custody
In November 2024, Dean Skurka, CEO of WonderFi, a publicly traded Canadian cryptocurrency company, was kidnapped during evening rush hour in Toronto, Ontario. T
Armed Robbery at Barcelona Cryptocurrency Company: Five Attackers, Institutional Funds Seized
Institutional custody
In January 2023, five armed men entered the Barcelona office of an unnamed cryptocurrency company. The attackers were equipped with tasers and zip ties, which t
Incomplete Seed Phrase and Lost Email Access Lock Blockchain.info Wallet
Exchange custody
In September 2023, a forum user posted on behalf of an elderly relative seeking recovery assistance for a Bitcoin wallet created on Blockchain.info in 2015 or 2
Tbilisi Cryptocurrency Exchange Robbed of $900,000 Under Duress
Institutional custody
In October 2023, six men executed an armed robbery targeting a cryptocurrency exchange office in Tbilisi, Georgia. The perpetrators forced exchange operators to
Binance Executives Kidnapped in Montenegro, Coerced to Transfer $12.5M Crypto
Institutional custody
In November 2023, two executives employed by Binance who managed VIP client accounts were deceived into traveling to Montenegro under the guise of a legitimate
GDAC Exchange Security Breach: $13M Cryptocurrency Theft, April 2023
Exchange custody
On April 9–10, 2023, GDAC, a South Korean cryptocurrency exchange, discovered a security breach affecting its hot wallet infrastructure. Attackers transferred a
BTC.com Wallet Service Shutdown and Recovery Tool Failure
Exchange custody
In February 2022, BTC.com announced the shutdown of its wallet service, setting an April 1, 2022 deadline for users to withdraw funds. The announcement prompted
Lost Seed Phrase and 2FA Access on Coinbase Commerce Self-Custody Wallet
Exchange custody
In December 2022, a Coinbase Commerce user (cryptoask2022) encountered a cascading custody failure after losing access to their self-managed wallet. The user re
Blockchain.com and Exchange Account Loss: Two Cases of Forgotten Credentials and Theft
Exchange custody
Two separate custody failures surfaced on BitcoinTalk in January 2022, both rooted in lost access to hosted wallet platforms. Kortez011 reported losing access t
Celsius Network Freezes All Withdrawals: 1.7 Million Users Locked Out
Exchange custody
Celsius Network, a cryptocurrency lending platform founded by Alex Mashinsky, abruptly froze all customer withdrawals, swaps, and transfers on June 12, 2022, wi
Voyager Digital Freeze: 3.5M Users, $650M Loan Default, Chapter 11
Exchange custody
Voyager Digital, a cryptocurrency broker serving over 3.5 million active users, suspended all trading and withdrawals on July 1, 2022. The collapse followed a $
FTX Exchange Collapse Freezes 1+ Million Customer Accounts — November 2022
Exchange custody
FTX, founded in 2019 by Sam Bankman-Fried, was valued at $32 billion at its peak and operated as one of the world's largest cryptocurrency exchanges. On Novembe
Deribit $28M Hot Wallet Compromise — November 2022 — No Client Loss
Exchange custody
On November 1, 2022, Deribit, a leading cryptocurrency derivatives exchange specializing in Bitcoin and Ethereum options, discovered that its hot wallet had bee
LCX Hot Wallet Compromised: $6.8M Stolen, $1.3M Recovered Through Blockchain Tracing
Exchange custody
On January 9, 2022, LCX, a Liechtenstein-based cryptocurrency exchange operating under Financial Market Authority licensing, discovered that one of its hot wall
Three Arrows Capital Collapse: $10B Fund, $3.5B Frozen Claims, Founder Flight
Institutional custody
Three Arrows Capital, founded in 2012 by Zhu Su and Kyle Davies, operated as a cryptocurrency investment fund managing approximately $10 billion in assets throu
Genesis Global Capital Freezes $900M in Gemini Earn Bitcoin — Retail Users Locked Out
Exchange custody
Throughout 2022, Genesis Global Capital—the cryptocurrency lending subsidiary of Digital Currency Group—accumulated exposure to failing counterparties and deter
Structural dependencies
By stress condition
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