Part of the CustodyStress archive of observed Bitcoin custody incidents
Device-Dependent Access
Cases where access depended on a specific physical device with no independent recovery path if that device was lost, destroyed, or unavailable.
74% of determinate cases in this category resulted in a blocked outcome.
187
Blocked
9
Constrained
56
Survived
297
Indeterminate
78% of determinate cases resulted in blocked or constrained access.
549 observed cases
Blocked
187 (34%)
Constrained
9 (2%)
Survived
56 (10%)
Indeterminate
297 (54%)
Ledger Nano S with Incomplete 9-Word Seed Screenshot—$10K Inaccessible
Hardware wallet (single key)
In March 2024, a BitcoinTalk forum user (Ausnoobi) posted on behalf of their partner seeking recovery assistance for a Ledger Nano S hardware wallet purchased a
Blockchain.com Non-HD to HD Wallet Migration: Imported Address Bitcoin Inaccessible
Exchange custody
In 2016, user serega634 maintained a Bitcoin wallet on Blockchain.com, then a widely-used custodial online wallet platform. At an unspecified later date, the us
Blockchain.info Legacy Wallet Second Password Loss with Proprietary Mnemonic Incompatibility
Exchange custody
On December 17, 2024, a Bitcoin forum user discovered a Dropbox backup containing a 20-word mnemonic seed phrase and login credentials (email, password, wallet
External Hard Drive Theft with Private Key Recovery Attempt
Software wallet
On May 26, 2024, a BitcoinTalk user (Niandertal@2024) reported the theft of an external hard drive containing a Bitcoin wallet file. The user had retained posse
Blockchain.com Wallet Inaccessible: Primary Password Works, Secondary Password Lost, Legacy Seed Incompatible
Exchange custody
In December 2024, a Bitcoin holder retrieved an encrypted wallet backup from Dropbox containing credentials for a Blockchain.info (now Blockchain.com) account o
Encrypted Wallet.dat Lost After Father's Sudden Death—No Recovery Path
Software wallet
In February 2024, floki5444 posted on BitcoinTalk describing the loss of access to a Bitcoin wallet belonging to their deceased father. The father died unexpect
Ledger Hardware Wallet: Multiple Account Discovery After Failed Seed Verification
Hardware wallet (single key)
On March 21, 2024, ContourCool attempted a long-deferred security verification of their Ledger hardware wallet by importing their seed phrase into SeedSigner an
Sudden Death, Lost Passphrase: Bitcoin Core Wallet.dat Inaccessible to Heirs
Software wallet
A Bitcoin holder died suddenly and unexpectedly after an apparent recovery from illness, leaving behind a Bitcoin Core wallet.dat file with no disclosed passphr
Blockchain.com Imported Address Recovery: Funds Visible but Inaccessible
Exchange custody
Cryptflower created a Bitcoin wallet on Blockchain.com in 2014 and retained a 12-word BIP39 seed phrase saved in 2018. By January 2024, the user confirmed the o
Three Recovered wallet.dat Files (2009–2013): Corruption, Incompatibility, and Unknown Passphrase
Software wallet
Jay, an early Bitcoin participant who mined from 2009 onwards, stored wallet.dat files with minimal backup discipline—copying them to memory sticks as was custo
3,000 BTC Locked on Discontinued Blockchain.com Wallet: Private Key Insufficient
Exchange custody
Ice22 registered with Blockchain.com (then Blockchain.info) in June 2009 after learning about Bitcoin through newspaper articles. Over a 1.5-hour phone guidance
BitcoinTalk Seed Phrase Loss Reports: Computer Crash, Device Corruption, Paper Wallet Failures
Software wallet
On January 26, 2024, BitcoinTalk user riverdip initiated a community thread soliciting incident reports about Bitcoin inaccessibility. The thread surfaced multi
Early Bitcoin Miner Seeks File Signature Recovery After Hard Drive Deletion
Software wallet
DVCMI776 mined a significant quantity of Bitcoin during the early Bitcoin era and stored the wallet files on a hard drive. The drive subsequently failed, initia
BRD Wallet Access Loss: Incomplete Backup, Missing Seed Phrase
Exchange custody
MLNiemczyk2411 created a BRD wallet several years before November 2024 but neglected to properly document the recovery materials. During wallet initialization,
100 Bitcoin Lost on Unbackedup USB Flash Drive: Early Adopter Custody Failure
Software wallet
A BitcoinTalk forum user known as 'oktana' disclosed in March 2024 the loss of 100 bitcoins stored on a USB flash drive. The coins were acquired during Bitcoin'
Samsung Phone Mining Wallet: 0.7 BTC Inaccessible After Device Wipe
Software wallet
In February 2024, a BitcoinTalk user (onisuk20) rediscovered a Samsung phone containing Bitcoin holdings generated during the early mining period around August
Cluj Restaurant Owner Kidnapped and Tortured Until $200K Crypto Transferred
Software wallet
In January 2024, a 42-year-old restaurant owner in Cluj, Romania was abducted by attackers who subjected him to severe torture to extract cryptocurrency access.
Kevin Mirshahi: Montreal Crypto Influencer Murdered in Custody Crisis
Unknown custody system
Kevin Mirshahi, a cryptocurrency influencer based in Montreal, Quebec, Canada, was reported missing in June 2024. His subsequent death was confirmed through pol
Armed Home Invasion in Bangkok: $2M Cryptocurrency Stolen from Ke Jibao
Unknown custody system
In August 2024, four Chinese nationals forcibly entered a gated residential estate in Bangkok, Thailand, and conducted an armed robbery targeting Ke Jibao. The
Montreal Kidnapping: Young Couple Robbed of $25,000 in Cryptocurrency
Unknown custody system
In March 2024, a criminal gang of four individuals kidnapped a young couple in Montreal, Quebec. During the incident, the victims were coerced into transferring
Port Moody Home Invasion: Violent Cryptocurrency Theft and Coerced Bitcoin Transfer
Hardware wallet (single key)
In April 2024, a home invasion occurred in Port Moody, British Columbia, targeting a resident's cryptocurrency holdings. The incident involved violence and coer
Verdun Home Invasion: Cryptocurrency Entrepreneur Coerced to Transfer $15,000
Unknown custody system
In August 2024, three men forcibly entered the residence of a cryptocurrency entrepreneur in Verdun, Quebec, Canada. Over several hours, they subjected the vict
Arsalan Malik: $340,000 Bitcoin Transfer Under Armed Duress in Karachi
Software wallet
In December 2024, Arsalan Malik, a cryptocurrency trader based in Karachi, Pakistan, was abducted by five armed men traveling in a vehicle styled to resemble a
Deceased Partner's Encrypted wallet.dat: Password Confirmed but Holdings Unverifiable
Software wallet
In May 2024, a non-technical forum user discovered a wallet.dat file on an SD card containing personal photos belonging to their deceased partner, described as
Ledger Nano S Hardware Wallet: Incomplete 9-Word Seed Phrase Recovery Failure
Hardware wallet (single key)
In March 2024, a BitcoinTalk forum user reported a custody access failure affecting approximately USD 10,000 in cryptocurrency held on a Ledger Nano S hardware
Structural dependencies
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