Part of the CustodyStress archive of observed Bitcoin custody incidents
Blocked
Cases where access was permanently or indefinitely lost. No recovery path was available or succeeded at the time of last documentation.
The 348 blocked-outcome cases in this archive span all custody types and stress conditions. The most frequently observed stress condition is vendor-lockout cases, most commonly involving software wallet (mobile or desktop). A blocked outcome indicates that access was permanently or indefinitely lost at the time of last documentation.
348
Blocked
0
Constrained
0
Survived
0
Indeterminate
100% of determinate cases resulted in blocked or constrained access.
348 observed cases
Blocked
348 (100%)
James Howell Bitcoin Hard Drive: Decade-Long Landfill Recovery Attempt Denied
Software wallet
James Howell, a Bitcoin holder from the 2014–2015 era when Bitcoin traded below $1,000, discarded a hard drive containing his private keys while cleaning his of
Vircurex Withdrawal Freeze: Timothy Shaw's 12.85 BTC Locked Since 2014
Exchange custody
Timothy Shaw, a Colorado resident, executed a trade on Vircurex on March 24, 2014, converting his entire dogecoin balance into 12.85 BTC. That same morning, Vir
Institutional lockout — exchange custody, Australia (2015)
Exchange custody
igot, an Australian-branded Bitcoin exchange later traced to operational infrastructure in India, faced a significant customer crisis in May 2015 when users rep
Zombie Paintball Incident: Written Password Loss Blocks Access to $20K Bitcoin
Software wallet
Luke purchased his first Bitcoin around 2013 for approximately $200 and continued accumulating holdings over roughly two years, investing between $15,000 and $2
MintPal/Moolah Exchange Collapse: 3,700 BTC Inaccessible After Ryan Kennedy's Exit Scam
Exchange custody
MintPal was a prominent altcoin exchange serving tens of thousands of users in 2014. Following a July 2014 hack that cost approximately $2 million in VeriCoin,
Otohs: 76 BTC Withdrawal Request Refused by Insolvent Cryptsy (October 2015)
Exchange custody
On October 5, 2015, a Reddit user identified as Otohs submitted a withdrawal request for 76 BTC from his verified Cryptsy account, which carried no withdrawal l
Cryptsy Inactive Account Bitcoin Disappearance (2015)
Exchange custody
In 2015, a Bitcoin holder registered on Cryptsy after acquiring Dogecoin, which they subsequently traded for Bitcoin. The account remained dormant for over a ye
Father Died in 2015 With Bitcoin: Daughter Searches 200 USBs, Finds Nothing
Software wallet
A father purchased Bitcoin in the early 2010s, a decision that created friction within his marriage. He died unexpectedly in 2015 without documenting his holdin
Encrypted Bitcoin Core Wallet Loss: Forgotten Passphrase, Selective Key Export Failure
Software wallet
In October 2015, forum user phantitox reported recovering a wallet.dat file from a damaged hard drive, only to discover the passphrase protecting the encrypted
ThrillHou v. Cryptsy: Account Lockout, KYC Data Misuse, and Alleged Identity Compromise
Exchange custody
ThrillHou, a Cryptsy user, experienced repeated account lockouts beginning in 2015. When support staff operating under aliases BigJohn and John McPherson repeat
Forgotten Blockchain.info Password: Client-Side Encryption Locks €100 Bitcoin Permanently
Exchange custody
On September 17, 2015, a Blockchain.info user with the forum username Seporstia posted requesting help recovering access to a hosted wallet after forgetting the
Cryptsy Freezes 175 BTC: Ukrainian User Blocked by KYC During Armed Conflict
Exchange custody
In 2015, a Reddit user known as alkinsonf held 175 Bitcoin on the popular exchange Cryptsy following an active trading period with no apparent issues. Without w
BTER Cold Wallet Compromise: 7,170 BTC Stolen, Exchange Suspended (February 2015)
Exchange custody
BTER, a Chinese cryptocurrency exchange, suffered a critical custody failure in February 2015 when its cold wallet—the repository for user Bitcoin deposits and
Blockchain.info iOS Wallet: $3,600 Lost to Missing Mnemonic and Unresettable Password
Exchange custody
In September 2015, TheLoser created a Bitcoin wallet on Blockchain.info using an iOS mobile device. Unlike documented Blockchain.info workflows, the wallet crea
0.3 BTC Lost After Uninstalling Blockchain.info Desktop Wallet Without Backup
Exchange custody
In June 2015, a user identified as Williams2017 received approximately 0.3 BTC (then valued at roughly $70 USD) from an entity called 'www.instantgold.ng' to th
Forgotten Passphrase and Overwritten Wallet.dat: 0.50 BTC Permanently Lost
Software wallet
In May 2015, BitcoinTalk user grovearmada discovered they had lost access to an encrypted Bitcoin wallet containing 0.50 BTC (approximately $115–120 USD at 2015
Cryptsy November 2015: Three Frozen Withdrawals, Unresponsive Support, Hidden Insolvency
Exchange custody
In November 2015, a Cryptsy user publicly identified as Bitcointard filed detailed complaints across The Merkle, Reddit, and Bitcointalk forums describing three
Ruairi's Lost Paper Backup: €80 Bitcoin, Both Credentials on One Document
Software wallet
Ruairi purchased approximately €80 worth of Bitcoin in late 2015, driven by curiosity about the emerging technology and its associations with dark web markets.
Mt. Gox Exchange Collapse: 750,000 Bitcoin Trapped After February 2014 Withdrawal Halt
Exchange custody
Mt. Gox, the world's largest Bitcoin exchange at the time, announced a complete halt to all Bitcoin withdrawals on February 7, 2014. The exchange attributed the
MintPal Exchange: 3,701 BTC Theft by Operator Ryan Kennedy (2014)
Exchange custody
Ryan Kennedy, operating under the alias Alex Green with a public presence in the Dogecoin community, acquired MintPal—a mid-tier altcoin exchange—in mid-2014. T
10,000 DOGE from Bittylicious (2014): Device Loss, No Backup, SSD Wiped
Software wallet
In December 2014, a UK-based BitcoinTalk user (apda) received 10,000 DOGE from Bittylicious, a London-regulated cryptocurrency exchange (BIOM Ltd), and directed
Windows System Refresh and Data Recovery Failure: Bitcoin Permanently Inaccessible
Software wallet
In 2014, sachalamp's Windows 7 or 8 computer experienced a system failure. The user performed a Windows refresh operation, which reset Bitcoin Core and severed
Vircurex Exchange Freezes Bitcoin Withdrawals, 1,666 BTC Remains Inaccessible
Exchange custody
Vircurex, founded in October 2011, operated as a custodial cryptocurrency exchange with servers in Beijing but registered falsely as a Belize entity—later deter
Cryptsy Exchange: 13,000 BTC Theft Concealed 18 Months, Customer Funds Lost
Exchange custody
Cryptsy was a cryptocurrency exchange operating in the early 2010s that suffered a critical security breach in July 2014. A developer associated with Lucky7Coin
BitInstant Exchange Collapse: Charlie Shrem Arrest Freezes Customer Funds
Exchange custody
BitInstant operated as one of the earliest and most prominent custodial Bitcoin exchanges in the United States, co-founded by Charlie Shrem with backing from th
Outcome states