CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents

Blocked

Cases where access was permanently or indefinitely lost. No recovery path was available or succeeded at the time of last documentation.

The 348 blocked-outcome cases in this archive span all custody types and stress conditions. The most frequently observed stress condition is vendor-lockout cases, most commonly involving software wallet (mobile or desktop). A blocked outcome indicates that access was permanently or indefinitely lost at the time of last documentation.

348
Blocked
0
Constrained
0
Survived
0
Indeterminate

100% of determinate cases resulted in blocked or constrained access.

348 observed cases
Blocked
348 (100%)
Vircurex Exchange Freezes Customer Bitcoin Indefinitely After 2013 Hacks
Exchange custody
Blocked 2014
Vircurex, an altcoin exchange operating during the early cryptocurrency era, halted all withdrawals in March 2014 after suffering two significant security breac
Picostocks Bitcoin Exchange: 7,196 BTC Lost to Insider Theft (2013–2014)
Exchange custody
Blocked 2014
Picostocks was a custodial Bitcoin exchange that allowed users to hold Bitcoin-denominated shares in various projects. The platform suffered two major theft inc
Mt. Gox Collapse Overshadows Father's Estate: Unrecover­able Bitcoin Loss
Exchange custody
Blocked 2014
Around 2012, a Reddit user posted in a Mt. Gox horror story thread describing a custody failure layered with family loss. His father had died approximately one
Flexcoin Collapse: 896 BTC Hot Wallet Theft Leaves Users Permanently Locked Out
Exchange custody
Blocked 2014
Flexcoin, an Alberta-based service marketed as the first Bitcoin bank, operated a custodial platform for users seeking institutional-grade storage and transfer
MtGox Withdrawal Halt and Bankruptcy: 400K Inheritance Permanently Blocked
Exchange custody
Blocked 2014
In 2014, the largest Bitcoin exchange at that time, MtGox, ceased Bitcoin withdrawals and subsequently filed for bankruptcy protection. A documented case emerge
Bitcoin-Qt Wallet Corruption After Power Loss — Salvage Command Failed to Recover
Software wallet
Blocked 2014
In 2014, a Bitcoin holder stored their funds in a wallet.dat file managed by Bitcoin-Qt on a Windows machine with an SSD. The wallet had been dormant for approx
MintPal Exchange Bankruptcy and 3,894 BTC Theft by Ryan Kennedy
Exchange custody
Blocked 2014
MintPal was an altcoin exchange that suffered a hack of 8 million Vericoin in July 2014. The exchange was subsequently acquired by Ryan Kennedy, who operated un
Mt. Gox Exchange Collapse: Operator Theft and 650,000 Lost Customer Bitcoin
Exchange custody
Blocked 2014
Mt. Gox operated as the dominant Bitcoin-to-fiat exchange from 2010 to 2014, handling approximately 70% of global Bitcoin trading volume at its peak. The platfo
James Howell's Hard Drive: 8,000 Bitcoin Lost in Welsh Landfill
Hardware wallet (single key)
Blocked 2014
James Howell, a British-based individual, accidentally discarded a hard drive containing private keys to approximately 8,000 Bitcoin while cleaning his office a
FXBTC Shanghai Exchange Premature Closure Blocks Customer Withdrawals
Exchange custody
Blocked 2014
FXBTC was a Shanghai-based cryptocurrency exchange operating during China's early Bitcoin trading boom. In early May 2014, following escalating regulatory press
1,000 BTC Permanently Lost After Brother Deletes wallet.dat From Shared Dropbox Folder
Software wallet
Blocked 2013
In 2017, Hacker News user illumin8 disclosed a permanent loss of 1,000 BTC resulting from a wallet file deletion in a shared Dropbox folder. The Bitcoin wallet
Bitcoin-Qt 0.8.0-beta Wallet Corruption on OS X Mountain Lion — Unrecovered After Five Months
Software wallet
Blocked 2013
In late April 2013, jordan.dev, a Bitcoin-Qt user on macOS Mountain Lion 10.8.3, encountered a crash (EXC_BAD_ACCESS/SIGBUS) when launching Bitcoin-Qt 0.8.0-bet
James Howell's 8,000 Bitcoin Hard Drive: Landfill Loss Without Backup
Software wallet
Blocked 2013
James Howell, a computer professional based in Wales, accumulated approximately 8,000 Bitcoin during the early mining era through a combination of mining and ac
Cryptsy Exchange Collapse: Concealed Hack Left Users Holding Worthless Balances
Exchange custody
Blocked 2013
Cryptsy emerged as the dominant altcoin exchange during the 2013 cryptocurrency boom, facilitating trading in Litecoin, Dogecoin, Feathercoin, and hundreds of a
CoinLab vs. Mt. Gox: Partnership Collapse Traps North American Customer Bitcoin in Legal Limbo (May 2013)
Exchange custody
Blocked 2013
In 2012, Mt. Gox and CoinLab signed a partnership agreement under which CoinLab would assume management of Mt. Gox's US and Canadian customer operations, includ
Matthew Moody: Bitcoin Miner Dies in Plane Crash, Wallet Inaccessible
Software wallet
Blocked 2013
Matthew Moody was an early Bitcoin miner who began accumulating coins during the network's nascent period when mining remained feasible on standard consumer har
DHS Seizure of Mt. Gox Dwolla and Wells Fargo Accounts (May 2013)
Exchange custody
Blocked 2013
On May 15, 2013, the US Department of Homeland Security, acting through Immigration and Customs Enforcement, seized approximately $2.9 million from Mt. Gox's Dw
Blockchain.info iOS App Private Key Corruption: Developer Assisted One User, Denied Another
Exchange custody
Blocked 2013
In April 2013, a blockchain.info iOS app user transferred Bitcoin from Mt. Gox to a newly created address via blockchain.info's mobile application. The transact
Wallet.dat Recovery Failure After Premature Bitcoin-Qt Reinstall
Software wallet
Blocked 2013
In mid-2013, a Bitcoin user operating under the handle spoonbender encountered a custody access failure rooted in device loss and procedural error during recove
Electrum Legacy Seed Recovery Failure: 2013–2014 Gift Wallet Inaccessible
Software wallet
Blocked 2013
Between 2013 and 2014, alejandroaa's mother received Bitcoin from a friend and retained three pieces of documentation: a 12-word seed phrase, a 5-letter login c
Bitcoin-Qt Wallet Loss: Executable Backup Without Private Key File (2013)
Software wallet
Blocked 2013
TheD1ceMan, a forum user, experienced an irrecoverable loss of approximately 1.8 BTC (valued at $2,300–$2,700 USD at May 2013 market prices) due to a critical m
James Howells and the Landfill Bitcoin: Device Lost, Recovery Legally Blocked
Software wallet
Blocked 2013
James Howells, a UK resident, discarded a hard drive containing an encrypted Bitcoin wallet during a routine office clearance in 2013. The device was disposed o
Australian Miner Loses Early Bitcoin When Sole USB Backup Drive Fails Irrecoverably
Software wallet
Blocked 2013
Alex, an Australian Bitcoin miner based in Melbourne, mined Bitcoin around 2010 when mining was still a hobbyist activity with negligible monetary value. Unlike
Maxime: Hard Drive Corruption Destroyed Only Copy of Seed Phrase
Software wallet
Blocked 2013
Maxime, a Canadian journalist, began mining Bitcoin during the 2012–2013 period when the technology represented an emerging alternative financial system. He suc
Mt. Gox Bitcoin Withdrawal Crisis: Weeks-Long Delays Signal Terminal Operational Failure
Exchange custody
Blocked 2013
By November 2013, Mt. Gox customers attempting to withdraw Bitcoin faced indefinite waiting periods, a critical escalation from earlier fiat-only delays. What h
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Outcome states
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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