Part of the CustodyStress archive of observed Bitcoin custody incidents
Blocked
Cases where access was permanently or indefinitely lost. No recovery path was available or succeeded at the time of last documentation.
The 348 blocked-outcome cases in this archive span all custody types and stress conditions. The most frequently observed stress condition is vendor-lockout cases, most commonly involving software wallet (mobile or desktop). A blocked outcome indicates that access was permanently or indefinitely lost at the time of last documentation.
348
Blocked
0
Constrained
0
Survived
0
Indeterminate
100% of determinate cases resulted in blocked or constrained access.
348 observed cases
Blocked
348 (100%)
Blockchain.info Legacy Wallet Access Failure: 17-Word Recovery Phrase Incompatibility
Exchange custody
Beginning in late November 2017, multiple users including Ople, nwankwotech, and Boldos reported simultaneous access failures to Blockchain.info wallets created
MultiBit Classic Password Rejection: Verified Credentials, Inaccessible Funds
Software wallet
In November 2017, a BitcoinTalk user reported a critical wallet access failure involving MultiBit Classic 0.5.15 on macOS. The user had created two encrypted wa
BTC-e Exchange Seized by U.S. DOJ: 1 Million Users Lose Access (July 2017)
Exchange custody
BTC-e, founded in 2011 and headquartered in Russia, operated as an unlicensed money transmitter for six years, processing over $9 billion in cryptocurrency tran
WEX.nz US Citizen Lockout: Recovered Funds Inaccessible Due to Geographic Verification Bar
Exchange custody
Following the July 2017 FBI seizure of BTC-e exchange assets, the platform's successor WEX.nz announced recovery of 55% of client Bitcoin holdings, with plans t
Jaxx Mobile Wallet — Permanent Loss After Android Factory Reset Without Seed Backup
Software wallet
In September 2017, a BitcoinTalk user (Mikekom) reported installing the Jaxx wallet application on an Android smartphone to hold Bitcoin earned by their 13-year
Homeland Security Bitcoin Seizure: Unencrypted Seed Phrase Discovered During Search
Software wallet
BurtW, a BitcoinTalk forum user, revealed in April 2017 that he had been arrested and that Homeland Security conducted searches of both his home and office. Dur
Blockchain.info Wallet: Lost Password and Recovery Phrase on Phone
Exchange custody
In June 2017, a Blockchain.info user posted on Bitcoin Stack Exchange reporting the loss of both their wallet password and 12-word recovery phrase after losing
Custodial Wallet Provider Bankruptcy: 2012 Bitcoin Purchase Permanently Inaccessible
Exchange custody
In November 2017, a Bitcoin holder disclosed that they had purchased Bitcoin in 2012 but subsequently lost access to their holdings after the company maintainin
Deceased Father's Bitcoin Inaccessible: No Keys, No Will, No Documentation
Unknown custody system
In 2017, a Reddit user posted to r/Bitcoin describing their father's death and the discovery that he had owned Bitcoin but left no will, private keys, seed phra
Uphold Freezes 165 BTC Business Account: Inconsistent Enforcement and Unresolved Access
Exchange custody
Oleg operated Nexchange.io, a cryptocurrency exchange that used Uphold as a liquidity provider. In 2017, he executed a single trade of 165 BTC (approximately $1
Bitcoin Core Wallet Lost When Computer Discarded Without Backup
Software wallet
In November 2017, a Bitcoin holder posted to Bitcoin Stack Exchange seeking recovery options after a critical custody failure. The user had purchased Bitcoin se
Wallet File Corruption After Windows Reinstall: Litecoin Locked Despite Correct Passphrase
Software wallet
SnowRoll purchased Litecoin on a Windows 10 desktop in April 2017, encrypting the wallet with a self-selected passphrase. After two transactions, the user encou
33.54 BTC Corrupted in Wallet.dat: Binary File Opened in Text Editor
Software wallet
In July 2016 or earlier, ketubi saved a wallet.dat file from Bitcoin Core to a USB drive, intending to create an offline backup. Years later, in December 2017,
Deceased Bitcoin Miner: Funds Locked on Coinbase, Lost on SnapCard Closure
Exchange custody
A Bitcoin miner died intestate in 2016, leaving behind mining equipment and active cryptocurrency accounts on Coinbase and SnapCard, a now-defunct wallet servic
Block.io Permanent Loss: Forgotten PIN and Missing Secret Mnemonic Backup
Exchange custody
In February 2016, a BitcoinTalk user identifying as CaRLoSXXX posted a distress message after losing access to their Block.io wallet. Block.io is a non-custodia
Cointrader Exchange Discovers Bitcoin Shortfall, Suspends Operations Indefinitely (March 2016)
Exchange custody
Cointrader operated as a Canadian cryptocurrency exchange with modest activity through early 2016, processing approximately 81 BTC in daily trading volume durin
Bitcurex Exchange Collapse: 2,300 BTC Lost, No Customer Database Backups
Exchange custody
Bitcurex launched in 2012 as Poland's first and largest Bitcoin exchange, processing over $50 million in BTC transactions during its final six months. The platf
1,000+ BTC Permanently Lost: Multiple Hard Drive Formats Destroyed Wallet Data
Software wallet
In 2009, a teenager claiming to be an early Bitcoin adopter received over 1,000 BTC allegedly directly from Satoshi Nakamoto. The user stored the wallet on a de
Gatecoin Exchange: 250 BTC and 185,000 ETH Drained via Cold Storage Routing Compromise
Exchange custody
Gatecoin Limited operated as a Hong Kong-based cryptocurrency exchange from 2013, gaining credibility through backing by the Hong Kong Science and Technology Pa
Electrum Wallet Password Loss: 4 BTC Inaccessible Without Seed Backup
Software wallet
On April 6, 2016, Andi300 posted on forum.bitcoin.com describing an immediate custody failure: the user had just received 4 BTC but was unable to send or access
Andreas1324 Permanently Locked Out of Electrum Wallet: Forgotten Password, No Seed Backup (May 2016)
Software wallet
In May 2016, a BitcoinTalk user posting as Andreas1324 opened a public thread in the Electrum wallet subforum describing complete loss of access to a wallet hol
10 Million Dogecoins Inaccessible After Forgotten Spending PIN on Android Wallet
Software wallet
In January 2016, a user accumulated approximately 10 million Dogecoins (valued at roughly $1,500 USD) on an Android Langerhans wallet over one week. The coins w
Blockchain.com Wallet (2016): Partial Password Recovery Attempt, Seed Phrase Absent
Exchange custody
The subject created a Blockchain.com account in 2016 and deposited approximately 0.03 BTC (valued at roughly $20 at 2016 exchange rates of $600/BTC). Immediatel
796 Exchange — 1,000 BTC Stolen via Withdrawal Address Redirect (January 2015)
Exchange custody
796 was a Chinese cryptocurrency exchange offering spot and futures trading. In late January 2015, the platform discovered a security breach in which an attacke
Blockchain.info Legacy Wallet: Mnemonic Present, Backup File Present—Funds Inaccessible
Exchange custody
In 2015, the user created a Blockchain.info wallet and purchased Bitcoin, then implemented two backup strategies: a 17-word legacy mnemonic phrase and an encryp
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