Part of the CustodyStress archive of observed Bitcoin custody incidents
Blocked
Cases where access was permanently or indefinitely lost. No recovery path was available or succeeded at the time of last documentation.
The 348 blocked-outcome cases in this archive span all custody types and stress conditions. The most frequently observed stress condition is vendor-lockout cases, most commonly involving software wallet (mobile or desktop). A blocked outcome indicates that access was permanently or indefinitely lost at the time of last documentation.
348
Blocked
0
Constrained
0
Survived
0
Indeterminate
100% of determinate cases resulted in blocked or constrained access.
348 observed cases
Blocked
348 (100%)
Untested Seed Phrase Cost $300 SCRT: Cosmostation Wallet Inaccessible
Software wallet
An experienced cryptocurrency holder maintaining approximately 20 separate wallets across different assets for risk distribution encountered a custody failure i
James Howells: 7,500 Bitcoin Lost to Landfill Disposal Without Backup
Software wallet
James Howells stored the private keys to 7,500 Bitcoin on a standard 2.5-inch laptop hard drive, which he placed in a drawer. After several years, the drive was
Notepad Backup Illusion: Seed Phrases Lost After Mobile Phone Firmware Reset
Software wallet
A cryptocurrency holder maintained seed phrases for Bitcoin, Monero, and Ethereum in a notepad application on their mobile phone. The strategy reflected a funda
GreenAddress wallet inaccessible: 96 mBTC lost without seed phrase recovery
Exchange custody
In 2014, a user created a GreenAddress wallet and deposited approximately 96 mBTC to execute a single transaction. The wallet setup included two-factor authenti
500 Bitcoin Lost After Police Obtained Seed Phrase
Unknown custody system
Glaidson Acácio dos Santos, a Brazilian cryptocurrency figure, lost control of 500 bitcoins after police obtained his seed phrase. The exact circumstances of th
Blockchain.info Account Locked After 2FA Device Loss—Recovery Process Failed
Exchange custody
A Blockchain.info user lost access to their two-factor authentication device (Google Authenticator) and could no longer log into their account. Blockchain.info'
BitGo Account Lockout: Forgotten Password, Inaccessible Recovery Email, Circular Dependency
Exchange custody
A BitGo user faced complete account lockout after simultaneously losing access to two critical elements: the login password and the email address registered to
Brain Wallet Mnemonic Compromised: 0.064 BTC Stolen via Unauthorized Access
Software wallet
A Bitcoin holder using a brain wallet reported that their mnemonic phrase was compromised, resulting in unauthorized access to their funds and the loss of appro
1.3 BTC Permanently Unrecoverable After Hard Drive Format and Lost Seed Phrase Location
Software wallet
A Bitcoin holder maintained 1.3 BTC in an Electrum software wallet installed on a desktop computer. The seed phrase was recorded on paper and stored in a hidden
Bitcoin in Cold Storage Lost Permanently Due to Owner Death
Hardware wallet (single key)
Forum discussions document a recurring custody failure: individuals who held Bitcoin in self-managed cold storage wallets died without sharing access informatio
Father Compromises Trezor Seed Phrase via Phishing Site—Permanent Loss
Hardware wallet (single key)
A father received a Trezor hardware wallet from his son as an upgrade from Coinbase exchange custody, where the son had experienced multiple password compromise
South African Investor Tortured and Coerced Into Cryptocurrency Transfer
Hardware wallet (single key)
A South African investor holding approximately 100,000 in cryptocurrency in self-custody became the target of a violent attack. The attacker employed torture an
Seed Phrase and Wallet Password Lost in Personal Journal
Software wallet
A Bitcoin holder maintained a split custody arrangement, allocating approximately half their stack to a custodial exchange and the remainder to self-custody. Th
UK Court Blocks Landfill Excavation for Lost Bitcoin Hard Drive
Hardware wallet (single key)
A Bitcoin holder in the United Kingdom accidentally discarded a hard drive containing an unknown quantity of Bitcoin among household waste. The device was trans
Kraken Account Lockout: Cryptographic Proof of Ownership Rejected
Exchange custody
In September 2020, Kraken implemented device confirmation security requiring verification codes sent to registered email addresses. A user with Bitcoin holdings
BlueWallet Password Lock Prevents Seed Phrase Restoration
Software wallet
A BlueWallet user set a password to protect their wallet, then forgot it. Standard custody protocol suggested the recovery seed phrase—held safely in written fo
Stefan Thomas: 7,002 Bitcoin Inaccessible on IronKey With 2 Password Attempts Remaining
Hardware wallet with passphrase
Stefan Thomas, a German-born software developer based in San Francisco, accumulated 7,002 Bitcoin over years of work in the technology sector. In the early-to-m
MultiBit USB Wallet: 1 BTC Unspendable After Metadata Loss During Data Recovery
Software wallet
A Bitcoin user created a new address in MultiBit version 0.5.18, a desktop software wallet popular in the early-to-mid 2010s, and transferred 1 BTC to it. The w
British Columbia Home Invasion: $1.6M Bitcoin Forced Transfer Under Duress
Hardware wallet (single key)
In British Columbia, a couple fell victim to a targeted home invasion in which three attackers entered their residence and subjected them to a 13-hour ordeal. D
MtGox Exchange Collapse: 850,000 Bitcoin Custody Failure
Exchange custody
Mt. Gox, founded in 2006 and operating as a Bitcoin exchange from 2010, accumulated custody of approximately 850,000 Bitcoin belonging to its users by early 201
0.7 BTC Trapped in Unencrypted Change Address: Bitcoin Core Legacy Wallet
Software wallet
A Bitcoin user mined cryptocurrency in the early era using an unencrypted Bitcoin Core wallet.dat file. Years later, he encrypted the wallet software and execut
Muun Mobile Wallet — 12,000 Satoshis Permanently Inaccessible After Phone Loss and Missing Recovery Key
Software wallet
A Bitcoin user with approximately 12,000 satoshis stored in a Muun mobile wallet lost the phone on which the wallet was installed. The user had not created or r
Desktop Bitcoin Wallet Recovered After Owner Death, Passphrase Unrecoverable
Software wallet
A computer technician was engaged to perform routine system reinstallation for a widowed client following her husband's death. During standard pre-wipe file rev
Outcome states