CustodyStress
Archive › Outcome states › Blocked
Part of the CustodyStress archive of observed Bitcoin custody incidents

Blocked

Cases where access was permanently or indefinitely lost. No recovery path was available or succeeded at the time of last documentation.

The 348 blocked-outcome cases in this archive span all custody types and stress conditions. The most frequently observed stress condition is vendor-lockout cases, most commonly involving software wallet (mobile or desktop). A blocked outcome indicates that access was permanently or indefinitely lost at the time of last documentation.

348
Blocked
0
Constrained
0
Survived
0
Indeterminate

100% of determinate cases resulted in blocked or constrained access.

348 observed cases
Blocked
348 (100%)
Untested Seed Phrase Cost $300 SCRT: Cosmostation Wallet Inaccessible
Software wallet
Blocked
An experienced cryptocurrency holder maintaining approximately 20 separate wallets across different assets for risk distribution encountered a custody failure i
James Howells: 7,500 Bitcoin Lost to Landfill Disposal Without Backup
Software wallet
Blocked
James Howells stored the private keys to 7,500 Bitcoin on a standard 2.5-inch laptop hard drive, which he placed in a drawer. After several years, the drive was
Notepad Backup Illusion: Seed Phrases Lost After Mobile Phone Firmware Reset
Software wallet
Blocked
A cryptocurrency holder maintained seed phrases for Bitcoin, Monero, and Ethereum in a notepad application on their mobile phone. The strategy reflected a funda
GreenAddress wallet inaccessible: 96 mBTC lost without seed phrase recovery
Exchange custody
Blocked
In 2014, a user created a GreenAddress wallet and deposited approximately 96 mBTC to execute a single transaction. The wallet setup included two-factor authenti
500 Bitcoin Lost After Police Obtained Seed Phrase
Unknown custody system
Blocked
Glaidson Acácio dos Santos, a Brazilian cryptocurrency figure, lost control of 500 bitcoins after police obtained his seed phrase. The exact circumstances of th
Blockchain.info Account Locked After 2FA Device Loss—Recovery Process Failed
Exchange custody
Blocked
A Blockchain.info user lost access to their two-factor authentication device (Google Authenticator) and could no longer log into their account. Blockchain.info'
BitGo Account Lockout: Forgotten Password, Inaccessible Recovery Email, Circular Dependency
Exchange custody
Blocked
A BitGo user faced complete account lockout after simultaneously losing access to two critical elements: the login password and the email address registered to
Brain Wallet Mnemonic Compromised: 0.064 BTC Stolen via Unauthorized Access
Software wallet
Blocked
A Bitcoin holder using a brain wallet reported that their mnemonic phrase was compromised, resulting in unauthorized access to their funds and the loss of appro
1.3 BTC Permanently Unrecoverable After Hard Drive Format and Lost Seed Phrase Location
Software wallet
Blocked
A Bitcoin holder maintained 1.3 BTC in an Electrum software wallet installed on a desktop computer. The seed phrase was recorded on paper and stored in a hidden
Bitcoin in Cold Storage Lost Permanently Due to Owner Death
Hardware wallet (single key)
Blocked
Forum discussions document a recurring custody failure: individuals who held Bitcoin in self-managed cold storage wallets died without sharing access informatio
Father Compromises Trezor Seed Phrase via Phishing Site—Permanent Loss
Hardware wallet (single key)
Blocked
A father received a Trezor hardware wallet from his son as an upgrade from Coinbase exchange custody, where the son had experienced multiple password compromise
South African Investor Tortured and Coerced Into Cryptocurrency Transfer
Hardware wallet (single key)
Blocked
A South African investor holding approximately 100,000 in cryptocurrency in self-custody became the target of a violent attack. The attacker employed torture an
Seed Phrase and Wallet Password Lost in Personal Journal
Software wallet
Blocked
A Bitcoin holder maintained a split custody arrangement, allocating approximately half their stack to a custodial exchange and the remainder to self-custody. Th
UK Court Blocks Landfill Excavation for Lost Bitcoin Hard Drive
Hardware wallet (single key)
Blocked
A Bitcoin holder in the United Kingdom accidentally discarded a hard drive containing an unknown quantity of Bitcoin among household waste. The device was trans
Kraken Account Lockout: Cryptographic Proof of Ownership Rejected
Exchange custody
Blocked
In September 2020, Kraken implemented device confirmation security requiring verification codes sent to registered email addresses. A user with Bitcoin holdings
BlueWallet Password Lock Prevents Seed Phrase Restoration
Software wallet
Blocked
A BlueWallet user set a password to protect their wallet, then forgot it. Standard custody protocol suggested the recovery seed phrase—held safely in written fo
Stefan Thomas: 7,002 Bitcoin Inaccessible on IronKey With 2 Password Attempts Remaining
Hardware wallet with passphrase
Blocked
Stefan Thomas, a German-born software developer based in San Francisco, accumulated 7,002 Bitcoin over years of work in the technology sector. In the early-to-m
MultiBit USB Wallet: 1 BTC Unspendable After Metadata Loss During Data Recovery
Software wallet
Blocked
A Bitcoin user created a new address in MultiBit version 0.5.18, a desktop software wallet popular in the early-to-mid 2010s, and transferred 1 BTC to it. The w
British Columbia Home Invasion: $1.6M Bitcoin Forced Transfer Under Duress
Hardware wallet (single key)
Blocked
In British Columbia, a couple fell victim to a targeted home invasion in which three attackers entered their residence and subjected them to a 13-hour ordeal. D
MtGox Exchange Collapse: 850,000 Bitcoin Custody Failure
Exchange custody
Blocked
Mt. Gox, founded in 2006 and operating as a Bitcoin exchange from 2010, accumulated custody of approximately 850,000 Bitcoin belonging to its users by early 201
0.7 BTC Trapped in Unencrypted Change Address: Bitcoin Core Legacy Wallet
Software wallet
Blocked
A Bitcoin user mined cryptocurrency in the early era using an unencrypted Bitcoin Core wallet.dat file. Years later, he encrypted the wallet software and execut
Muun Mobile Wallet — 12,000 Satoshis Permanently Inaccessible After Phone Loss and Missing Recovery Key
Software wallet
Blocked
A Bitcoin user with approximately 12,000 satoshis stored in a Muun mobile wallet lost the phone on which the wallet was installed. The user had not created or r
Desktop Bitcoin Wallet Recovered After Owner Death, Passphrase Unrecoverable
Software wallet
Blocked
A computer technician was engaged to perform routine system reinstallation for a widowed client following her husband's death. During standard pre-wipe file rev
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Outcome states
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.