CustodyStress
Archive › Outcome states › Blocked
Part of the CustodyStress archive of observed Bitcoin custody incidents

Blocked

Cases where access was permanently or indefinitely lost. No recovery path was available or succeeded at the time of last documentation.

The 348 blocked-outcome cases in this archive span all custody types and stress conditions. The most frequently observed stress condition is vendor-lockout cases, most commonly involving software wallet (mobile or desktop). A blocked outcome indicates that access was permanently or indefinitely lost at the time of last documentation.

348
Blocked
0
Constrained
0
Survived
0
Indeterminate

100% of determinate cases resulted in blocked or constrained access.

348 observed cases
Blocked
348 (100%)
House Fire Destroyed Hardware Wallet: Single Point of Failure in Self-Custody
Hardware wallet (single key)
Blocked 2019
An individual experienced a house fire that destroyed approximately half their home and most possessions, including a Ledger hardware wallet containing under $1
QuadrigaCX Exchange Collapse: CEO Death Blocks Access to $190M in Customer Cryptocurrency
Exchange custody
Blocked 2019
QuadrigaCX, founded in 2013 and operating as one of Canada's largest cryptocurrency exchanges, ceased operations in January 2019 following the death of CEO and
MapleChange Exchange Collapse: $5M Missing, Hack Unverified, No Recovery
Exchange custody
Blocked 2018
MapleChange, a Canadian cryptocurrency exchange, announced on October 28, 2018, that it had suffered a security breach resulting in the loss of approximately $5
BitGrail Exchange Collapse: 17 Million NANO Stolen, 230,000 Users Frozen
Exchange custody
Blocked 2018
BitGrail, an Italian cryptocurrency exchange, announced on February 8, 2018 that approximately 17 million NANO tokens—valued at roughly $170 million at the time
Corrupted 2011 Bitcoin Mining Wallet: File Recovery Attempted but Balance Unverifiable
Software wallet
Blocked 2018
In September 2018, a Bitcoin forum user discovered an old wallet.dat file originating from 2011 Bitcoin mining activity on his original hard drive. After a frie
Bitcoin-Qt HD Wallet Change Address Lost to Deleted wallet.dat File
Software wallet
Blocked 2018
In May 2018, a BitcoinTalk user identified as Tuee22 performed a transaction sending 0.01 BTC to an online vendor using Bitcoin-Qt. The user had maintained a si
QuadrigaCX Gerald Cotten Death: C$190M in Cold Storage Permanently Inaccessible
Exchange custody
Blocked 2018
Gerald Cotten, 30, founded and operated QuadrigaCX as Canada's largest cryptocurrency exchange. He managed the platform's operations, customer support, and crit
QuadrigaCX Exchange Collapse: C$100,000 Withdrawal Never Processed
Exchange custody
Blocked 2018
Eric Z., a QuadrigaCX customer, deposited C$5,000 into the Canadian cryptocurrency exchange around 2014 and grew his position to approximately C$125,000 through
Xitong Zou: QuadrigaCX Creditor During Exchange Collapse and Fraud
Exchange custody
Blocked 2018
Xitong Zou was a customer of QuadrigaCX, a Canadian cryptocurrency exchange that collapsed in late 2018. Like thousands of other users, Zou had cryptocurrency h
Kleiman Estate v. Craig Wright: Bitcoin Access Blocked by Knowledge Concentration
Unknown custody system
Blocked 2018
David Kleiman, a computer forensics expert in Palm Beach County, Florida, died in April 2013. His brother Ira Kleiman later alleged that David and Craig Steven
Cointed GmbH Exchange Collapse: Austria, 2018 — Customer Funds Disappeared
Exchange custody
Blocked 2018
Cointed GmbH, founded in 2016 in Kufstein, Austria, operated as a regional cryptocurrency powerhouse: a custodial exchange, mining operation, and operator of on
Cryptocurrency Traders Robbed at Gunpoint in Moulsford, Oxfordshire
Unknown custody system
Blocked 2018
Danny Aston and Amy Jay, cryptocurrency traders operating in the UK, were victims of armed robbery in Moulsford, Oxfordshire. The perpetrators held them at gunp
Bitcoin Core Wallet Passphrase Rejected: $400 USD Inaccessible
Software wallet
Blocked 2018
In September 2018, a Bitcoin Core user reported being locked out of their encrypted software wallet containing approximately $400 USD in Bitcoin. The wallet had
Recovered 12-Word Seed Phrase but Balance Shows Zero: Imported Address Problem
Software wallet
Blocked 2018
In September 2018, a Bitcoin holder attempted to recover wallet access after forgetting which software they had originally used. They obtained a 12-word recover
Mt. Gox Account Access Permanently Blocked Following Owner Death and Credential Reset
Exchange custody
Blocked 2018
Mt. Gox ceased operations in February 2014 following the loss of approximately 850,000 Bitcoin. Users with dormant accounts on the platform faced an immediate c
MapleChange Exit Scam: 919 Bitcoin Lost, CEO Identified as Glad Poenaru
Exchange custody
Blocked 2018
MapleChange, a small Canadian cryptocurrency exchange, announced on October 28, 2018 that it had suffered a catastrophic hack. According to the exchange's Twitt
Facebook Mining Scam: $27,830 in Bitcoin Lost After Credential Compromise
Exchange custody
Blocked 2018
A user new to Bitcoin was introduced to cryptocurrency via Facebook by an account claiming mining expertise. The contact offered to help the user purchase Bitco
Elvis Cavalic and QuadrigaCX: C$15,000 Withdrawal Lost to Exchange Collapse
Exchange custody
Blocked 2018
Elvis Cavalic of Calgary, Alberta was an active QuadrigaCX customer who had accumulated cryptocurrency holdings through trading on the platform. In October 2018
Xapo Mobile 2FA Lockout: User Without Smartphone Denied Account Access
Exchange custody
Blocked 2017
In August 2017, Xapo transitioned its hosted wallet platform to mandatory two-factor authentication via mobile application. A user (songdove) without a smartpho
Yapizon Exchange Hack (April 2017): 3,831 BTC Stolen, Socialised Loss Model Applied to All Users
Exchange custody
Blocked 2017
On April 22, 2017, Yapizon, a South Korean cryptocurrency exchange, suffered a security breach resulting in the theft of 3,831 BTC—approximately 37% of the exch
Dash Core Wallet Passphrase Forgotten: Permanent Access Loss
Software wallet
Blocked 2017
In April 2017, a BitcoinTalk forum user identified as 'Ramchandra' posted describing a custody failure involving a Dash Core software wallet. The user had encry
Alexander Halavais: Forgotten Password on 2010 Experimental Bitcoin Purchase
Software wallet
Blocked 2017
Alexander Halavais, an Associate Professor in the School of Social and Behavioral Sciences at Arizona State University, purchased a small quantity of Bitcoin ar
Blockchain.info Wallet Lockout: Documented Seed Phrase Fails Validation
Exchange custody
Blocked 2017
Sir11k created a Blockchain.info custodial wallet in June 2017 with approximately €20 worth of Bitcoin. Upon account creation, the platform provided a 12-word B
Blockchain.info Watch-Only Import Without Private Key Retention
Exchange custody
Blocked 2017
In June 2017, a Bitcoin Talk forum user (amirheavy666) discovered that approximately 0.00027375 BTC accumulated on a Blockchain.info wallet created around 2014
Bitcoin Lost After Hard Drive Format: wallet.dat Unrecovered, Private Key Missing
Software wallet
Blocked 2017
A Bitcoin holder received cryptocurrency in 2013 via Bitcoin Core but did not understand the critical role of the wallet.dat file in securing access to funds. I
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Outcome states
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.