CustodyStress
Archive › Structural dependencies › Device-Dependent Access
Part of the CustodyStress archive of observed Bitcoin custody incidents

Device-Dependent Access

Cases where access depended on a specific physical device with no independent recovery path if that device was lost, destroyed, or unavailable.

74% of determinate cases in this category resulted in a blocked outcome.

187
Blocked
9
Constrained
56
Survived
297
Indeterminate

78% of determinate cases resulted in blocked or constrained access.

549 observed cases
Blocked
187 (34%)
Constrained
9 (2%)
Survived
56 (10%)
Indeterminate
297 (54%)
Mycelium Mobile Wallet PIN Lost — Bitcoin Inaccessible Despite Seed Phrase
Software wallet
Indeterminate 2019
A Mycelium mobile wallet user created a new wallet on an old Android device in 2019, securing it with a 6-digit PIN and recording the 12-word seed phrase on pap
Deleted Bitcoin Core Wallet Without Backup: Device Loss and File Recovery Attempt
Software wallet
Indeterminate 2019
SheriffBass purchased Bitcoin between 2009 and 2010 and stored it using Bitcoin Core, the reference implementation wallet that stores private keys in a wallet.d
QuadrigaCX Exchange Collapse: $190M Bitcoin Lost After Owner's Death
Exchange custody
Blocked 2019
QuadrigaCX was a Canadian cryptocurrency exchange that collapsed in 2019 following the sudden death of its founder and sole operator. The exchange held approxim
Widow Inherits Crypto Apps and Recovery Codes After Husband's Death—PIN Unknown
Software wallet
Indeterminate 2019
In August 2019, a widow posted on Bitcoin Stack Exchange seeking help accessing her deceased husband's cryptocurrency holdings. Her 43-year-old husband, in appa
Bitcoin Core Wallet Deleted During Hard Drive Format — No Backup
Software wallet
Blocked 2019
In April 2019, a Bitcoin Core user downloaded the full-node software but encountered synchronization delays due to insufficient storage space. The installation
Wallet.dat Corruption: BerkeleyDB Environment LSN Mismatch After File Migration
Software wallet
Blocked 2019
A user attempted to restore an old wallet.dat file by placing it in their .bitcoin directory and running bitcoind. The wallet file itself appeared structurally
Widow Unable to Locate Deceased Husband's Bitcoin Wallet or Recovery Documents
Software wallet
Indeterminate 2019
In November 2019, a woman posted on Bitcoin Stack Exchange asking for help recovering her husband's Bitcoin holdings following his death weeks earlier. She had
House Fire Destroyed Hardware Wallet: Single Point of Failure in Self-Custody
Hardware wallet (single key)
Blocked 2019
An individual experienced a house fire that destroyed approximately half their home and most possessions, including a Ledger hardware wallet containing under $1
Mycelium Android Wallet: Forgotten PIN Blocks Access to Received Bitcoin
Software wallet
Indeterminate 2019
In May 2019, a Mycelium wallet user created a new wallet on an older Android phone and recorded the 12-word mnemonic seed phrase on paper. A 6-digit PIN was the
Lost Electrum Wallet Password: wallet.dat File Encrypted, No Backup Credential
Software wallet
Indeterminate 2019
In February 2019, a forum user identified as bitbemining posted a custody failure case involving an Electrum wallet. The user possessed the encrypted wallet.dat
Electrum Seed Version 18 Password Recovery: btcrecover Incompatibility Resolved
Software wallet
Survived 2019
In December 2019, a BitcoinTalk user (red14159) discovered a wallet.dat file from an Electrum wallet they had lost access to approximately three years earlier.
Blockchain.com Wallet Zero Balance: Seed Phrase and Backup File Present, Funds Inaccessible
Exchange custody
Indeterminate 2018
In late 2015, the user rory4ever created a Bitcoin wallet using Blockchain.info (the platform's name before rebranding to Blockchain.com) and deposited approxim
Electrum Seed Phrase Mismatch: Valid Addresses, Missing Funds
Software wallet
Indeterminate 2018
In January 2018, forum user 'thenarog' encountered a nuanced custody failure involving an Electrum desktop wallet. The user held a wallet.dat backup file protec
Forgotten wallet.dat Password: 13.8 BTC Locked Since 2013
Software wallet
Indeterminate 2018
On 2 March 2018, a Bitcoin holder identified as fabriciofenenga posted to the Bitcoin Technical Support forum seeking password recovery assistance for a wallet.
Ledger Nano S: 23 of 24 Mnemonic Words with Passphrase, Missing Final Word
Hardware wallet with passphrase
Indeterminate 2018
In May 2018, a Ledger Nano S user accidentally wiped their device during testing and discovered they had retained 23 of 24 seed words, written down in order, pl
Computer Crash with wallet.dat Backup: Bitcoin Core Recovery Without Private Key Export
Software wallet
Survived 2018
In February 2018, a Bitcoin Core user experienced a total computer crash requiring complete system reinstallation. The user had previously used an Armory wallet
PIVX Encrypted Wallet Access Failure After System Update and Forced Shutdown
Software wallet
Indeterminate 2018
In May 2018, a user encrypted a PIVX wallet using PIVX Core version 3.1.0.2 on Windows 64-bit and confirmed the passphrase worked across multiple unlock cycles
131 BTC Inaccessible: Forgotten Wallet Password, No Recovery Mechanism
Software wallet
Indeterminate 2018
In December 2018, a BitcoinTalk user known as 'jackang' posted a public plea for help recovering access to a wallet containing 131 BTC. The wallet had been crea
Paper Wallet QR Code Case Mismatch: Single Character Locked Access for 2.5 Years
Software wallet
Survived 2018
Al Reno generated an offline paper wallet using bitaddress.org in August 2018, manually printing both public and private keys with QR codes to physical paper. H
Bither Desktop Wallet Application Crash: 3-Year Recovery via Password Rediscovery
Software wallet
Survived 2018
Sygun created a Bither wallet in March 2018 holding approximately 0.019 BTC. At an unspecified point, the Bither application ceased launching entirely—double-cl
Corrupted 2011 Bitcoin Mining Wallet: File Recovery Attempted but Balance Unverifiable
Software wallet
Blocked 2018
In September 2018, a Bitcoin forum user discovered an old wallet.dat file originating from 2011 Bitcoin mining activity on his original hard drive. After a frie
College-Era Bitcoin Miner: Wallet.dat Recovered, But Addresses Empty
Software wallet
Indeterminate 2018
In early 2018, a Bitcoin Forum user identified as cdcine sought help recovering Bitcoin he had mined during his college years using Bitcoin Core version 0.3.23,
Bitcoin-Qt HD Wallet Change Address Lost to Deleted wallet.dat File
Software wallet
Blocked 2018
In May 2018, a BitcoinTalk user identified as Tuee22 performed a transaction sending 0.01 BTC to an online vendor using Bitcoin-Qt. The user had maintained a si
Ledger Nano S Seed Phrase Transcription Error: Duplicate Words at Positions 9 and 12
Hardware wallet (single key)
Indeterminate 2018
In September 2018, a BitcoinTalk user identified as efreeet reported a custody access failure on a Ledger Nano S hardware wallet. The user had originally genera
Corrupted wallet.dat Recovery from 2009 Hard Drive: Hex Search Method
Software wallet
Indeterminate 2018
In January 2018, a BitcoinTalk user reported discovering a hard drive containing a wallet.dat file created during 2009 Bitcoin mining. The drive had suffered si
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Structural dependencies
By stress condition
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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