Part of the CustodyStress archive of observed Bitcoin custody incidents
Device-Dependent Access
Cases where access depended on a specific physical device with no independent recovery path if that device was lost, destroyed, or unavailable.
74% of determinate cases in this category resulted in a blocked outcome.
187
Blocked
9
Constrained
56
Survived
297
Indeterminate
78% of determinate cases resulted in blocked or constrained access.
549 observed cases
Blocked
187 (34%)
Constrained
9 (2%)
Survived
56 (10%)
Indeterminate
297 (54%)
Alexander Halavais: Forgotten Password on 2010 Experimental Bitcoin Purchase
Software wallet
Alexander Halavais, an Associate Professor in the School of Social and Behavioral Sciences at Arizona State University, purchased a small quantity of Bitcoin ar
25 Bitcoin Lost After Computer Crash: Wallet Identity Unknown
Software wallet
In November 2017, a Bitcoin Stack Exchange user disclosed that they had purchased 25 bitcoins years prior and deposited them into a wallet on a personal compute
15 BTC Lost to Smartphone Reset Without Backup – Private Key Format Unidentified
Software wallet
In November 2017, a BitcoinTalk forum user under the pseudonym 'Farer' posted a detailed account of custody failure involving a smartphone-based Bitcoin wallet
Blockchain.info Watch-Only Import Without Private Key Retention
Exchange custody
In June 2017, a Bitcoin Talk forum user (amirheavy666) discovered that approximately 0.00027375 BTC accumulated on a Blockchain.info wallet created around 2014
Bitcoin Lost After Hard Drive Format: wallet.dat Unrecovered, Private Key Missing
Software wallet
A Bitcoin holder received cryptocurrency in 2013 via Bitcoin Core but did not understand the critical role of the wallet.dat file in securing access to funds. I
Hive Wallet Litecoin Loss: 12-Word Seed Phrase Never Documented
Software wallet
PentagonPinnacle purchased litecoins several years before May 2017 and installed them in a Hive Wallet application on an iPad. At the time of wallet creation, t
Bluengold341 Armory Wallet: Forgotten Password, Single Copy on Old Laptop
Software wallet
In May 2017, a BitcoinTalk forum user (Bluengold341) posted seeking technical assistance to recover access to Bitcoin held in an Armory wallet at address 1QEHet
MultiBit Classic Password Rejection: Verified Credentials, Inaccessible Funds
Software wallet
In November 2017, a BitcoinTalk user reported a critical wallet access failure involving MultiBit Classic 0.5.15 on macOS. The user had created two encrypted wa
Early Bitcoin Investor Dies by Suicide — Estate Inaccessible Without Passphrase
Software wallet
During Bitcoin's December 2017 bull run, an anonymous Reddit user disclosed that their brother-in-law — an early Bitcoin investor with substantial holdings — ha
Wallet.dat Corruption After Accidental Drive Format — Recovery via Data Recovery and Pywallet
Software wallet
In July 2017, AleksTo, a newcomer to Bitcoin, accidentally formatted their hard drive, destroying the only local copy of their wallet.dat file. The user immedia
32 BTC Lost to Windows Reinstall: Wallet.dat Overwritten, Recovery Uncertain
Software wallet
In June 2017, forum user morbius55 discovered that approximately 32 BTC—valued at roughly $84,000 USD at the time—had become inaccessible after reinstalling Win
Bitcoin-qt wallet.dat Corruption: Passphrase Known, File Unrecoverable
Software wallet
A BitcoinTalk user identified as 'lolika' posted a recovery request on December 1, 2017, describing a corrupted Bitcoin Core wallet.dat file created between 201
Armory Cold Wallet Restoration Created Unencrypted Wallet With Plaintext Private Keys
Hardware wallet (single key)
KillerTank maintained Bitcoin in offline cold storage on an air-gapped Raspberry Pi with an 18-word paper backup consisting of 4 random letters per set. In Dece
Jaxx Mobile Wallet — Permanent Loss After Android Factory Reset Without Seed Backup
Software wallet
In September 2017, a BitcoinTalk user (Mikekom) reported installing the Jaxx wallet application on an Android smartphone to hold Bitcoin earned by their 13-year
JAXX Multi-Platform Wallet Sync Failure: 1+ BTC Access Loss
Software wallet
On September 29, 2017, a BitcoinTalk user (93Vette) discovered a critical design flaw in the JAXX multi-platform wallet. The user had maintained two separate JA
Corrupted Bitcoin QT wallet.dat: Undelete and Hex Editor Recovery Attempt
Software wallet
In March 2017, a Bitcoin user identified as Sammo619 described a custody failure involving a Bitcoin QT Core wallet created in 2014. All backups of the wallet.d
20+ Bitcoin Lost to Double Hard Drive Format; Renamed Wallet File Unrecoverable
Software wallet
Speed1987 (David) acquired at least 20 BTC in 2010 and stored the wallet file on his personal computer's hard drive. To obscure the wallet from potential attack
Armed Kidnapping for Hardware Wallet Access: $1.8M Ether Theft — New York 2017
Hardware wallet with passphrase
On November 4, 2017, Louis Meza, 35, of Jersey City, New Jersey, orchestrated a sophisticated attack against a personal acquaintance in New York City. Meza arra
Forgot Trezor PIN and Seed Words: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In 2017, during Bitcoin's price surge, a user documented their experience losing access to a Trezor hardware wallet containing approximately $30,000 in Bitcoin.
Forgotten Trezor PIN and Lost Seed Words: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In 2017, a Bitcoin holder using a Trezor hardware wallet lost access to approximately $30,000 worth of Bitcoin after forgetting both the device PIN and the back
Blockchain.info Wallet: Lost Password and Recovery Phrase on Phone
Exchange custody
In June 2017, a Blockchain.info user posted on Bitcoin Stack Exchange reporting the loss of both their wallet password and 12-word recovery phrase after losing
Ledger Nano S Lockout: Seed Phrase Transcription Error and Checksum Validation Failure
Hardware wallet (single key)
In December 2017, a Ledger Nano S user reported being locked out of their device after completing initial setup. During device initialization, the user received
Anonymous College Student: 40 BTC Locked Behind Forgotten Wallet Password (2017)
Software wallet
In late 2017, during Bitcoin's historic rally to $15,000–$19,000, an anonymous college student posted on Reddit describing a custody catastrophe rooted in 2013
Deceased Father's Bitcoin Inaccessible: No Keys, No Will, No Documentation
Unknown custody system
In 2017, a Reddit user posted to r/Bitcoin describing their father's death and the discovery that he had owned Bitcoin but left no will, private keys, seed phra
MultiBit Wallet Password Forgotten: Encrypted Backup Available but Inaccessible
Software wallet
On December 30, 2017, a Bitcoin holder posted to Stack Exchange describing a custody failure involving MultiBit, a desktop software wallet popular during the mi
Structural dependencies
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