Part of the CustodyStress archive of observed Bitcoin custody incidents
Seed Never Recorded
Cases where the holder never recorded their seed phrase. The mnemonic words were displayed during wallet setup but not written down or stored, leaving no recovery path when the device became unavailable.
seed never recorded cases show an 83% blocked rate among determinate outcomes. In most cases no viable recovery path existed.
10
Blocked
0
Constrained
2
Survived
33
Indeterminate
83% of determinate cases resulted in blocked or constrained access.
45 observed cases
Blocked
10 (22%)
Survived
2 (4%)
Indeterminate
33 (73%)
Atomic Wallet: 2 BTC Permanently Inaccessible After OS Reinstall Without Seed Backup
Software wallet
In September 2020, a BitcoinTalk user (dovjann) disclosed a complete custody failure involving approximately 2 BTC held in Atomic Wallet on a Windows laptop. At
Electrum Wallet File Lost After Reinstall — Seed Phrase Forgotten
Software wallet
On March 14, 2019, a BitcoinTalk forum user (franktyler01) reported a custody access failure involving Electrum, a popular desktop software wallet. The user had
Ledger Nano PIN and Recovery Seed Lost: Complete Custody Failure
Hardware wallet (single key)
On March 18, 2019, a BitcoinTalk user identified as mad_foodie posted a request for help recovering Bitcoin stored on a Ledger Nano hardware wallet. The user ha
Incomplete BIP39 Seed Phrase: 5 Missing Words, No Backup Record
Hardware wallet (single key)
In April 2019, a Ledger Nano S user discovered they had recorded only words 1–19 of their 24-word BIP39 seed phrase, with no record of the final five words (pos
Ledger Nano S Seed Phrase Transcription Error: Duplicate Words at Positions 9 and 12
Hardware wallet (single key)
In September 2018, a BitcoinTalk user identified as efreeet reported a custody access failure on a Ledger Nano S hardware wallet. The user had originally genera
Ledger Nano S Application Loss With Missing Seed Phrase Backup
Hardware wallet (single key)
On May 9, 2018, a BitcoinTalk Hardware Wallets forum user (bPatrick401) disclosed a custody access failure involving a Ledger Nano S device. The incident began
Armory Paper Backup Recovery Displays Zero Balance Despite Correct Restoration
Software wallet
In November 2017, user xTwin25 initiated recovery of Bitcoin holdings stored in Armory, a desktop software wallet. The user possessed a paper backup containing
Blockchain.info Wallet Lockout: Documented Seed Phrase Fails Validation
Exchange custody
Sir11k created a Blockchain.info custodial wallet in June 2017 with approximately €20 worth of Bitcoin. Upon account creation, the platform provided a 12-word B
Blockchain.info Legacy Wallet Upgrade Failure: Lost Access Without Seed Phrase
Exchange custody
In November 2017, a Blockchain.info user (jameslewis123) discovered that wallets created in 2014–2015 could no longer be accessed after an extended dormancy per
Jaxx Mobile Wallet — Permanent Loss After Android Factory Reset Without Seed Backup
Software wallet
In September 2017, a BitcoinTalk user (Mikekom) reported installing the Jaxx wallet application on an Android smartphone to hold Bitcoin earned by their 13-year
Mycelium Mobile Wallet Balance Access Failure — December 2017
Software wallet
In mid-December 2017, a Bitcoin user (Myrr) discovered a critical custody access failure in the Mycelium mobile wallet on their iPhone. The user had purchased B
Incomplete Electrum Seed Phrase: 0.032 BTC Inaccessible Since 2016
Software wallet
In December 2024, a BitcoinTalk user (winnerorlooser) disclosed a custody failure spanning eight years. Around 2016, the user transferred 0.032 BTC from an obso
Rafel Marcel: Bitcoin Acquired via BitX in 2016, Seed Phrase Never Recorded
Software wallet
Rafel Marcel purchased Bitcoin approximately ten years prior to March 2026—around late 2016—through an exchange called BitX (later rebranded as Luno). A friend
Watching-Only Wallet With Lost Seed Phrase: Password Insufficient for Recovery
Software wallet
In June 2016, a BitcoinTalk user identified as Tully96 posted in the Wallet Software forum seeking help after discovering they had lost access to Bitcoin stored
Electrum 8-Word Seed Recovery: Funds Visible on Blockchain, Wallet Shows Zero Balance
Software wallet
In 2015, forum user Braden_Hearn encountered a custody access failure after accidentally sending approximately $1000 USD worth of Bitcoin to an address controll
Blockchain.info Account Lockout: Forgotten Password, Missing Seed Phrase, $3,800 USD Inaccessible
Exchange custody
TheLoser created a hosted wallet on Blockchain.info via the Apple mobile application in late September 2015. The wallet creation process did not present or prov
0.22 BTC Inaccessible in Electrum Watch-Only Wallet After Bitcoin Core Import Error
Software wallet
In October 2015, a macOS user (ginko3000) discovered they could not spend 0.22 BTC held in an Electrum wallet despite the balance being visible on screen. The w
Electrum Wallet Access Failure: Lost Printed Seed and Empty CSV Export
Software wallet
In February 2014, a BitcoinTalk forum user identified as 'Howinthe?' reported the loss of access to 2 BTC acquired years earlier when the asset traded at approx
Electrum Legacy Seed Recovery Failure: 2013–2014 Gift Wallet Inaccessible
Software wallet
Between 2013 and 2014, alejandroaa's mother received Bitcoin from a friend and retained three pieces of documentation: a 12-word seed phrase, a 5-letter login c
Lost Private Key in 2012 Bitcoin Core Wallet: 5 mBTC Unspendable
Software wallet
Gemwolf installed Bitcoin Core 0.6.3 in 2012, performed brief mining activity, and abandoned the wallet after one day. In November 2022, while searching old sto
Trigger categories
Forgotten Passphrase
Physical Coercion
Institutional Failure
Device Discarded
File Deleted — No Backup
Passphrase Never Recorded
Device Loss Without Backup
Owner Death
Passphrase Unavailable
Device Loss
Exchange Collapse
Exchange KYC / Account Lockout
Passphrase Loss
Credential Loss
Platform Failure
Hardware Wallet PIN Loss
File Corruption
Institutional Custody Failure
Seed Backup Unavailable
All cases
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