Part of the CustodyStress archive of observed Bitcoin custody incidents
Device Loss Without Backup
Cases where the primary device was lost or stolen and no independent backup — seed phrase, wallet file, or secondary device — was available to restore access.
Among the 27 cases in this category, 60% of determinate outcomes were blocked and 20% resulted in access restored. The most common recovery path is no path available.
Archive analysis — 27 cases
Outcomes
60% of determinate cases resulted in blocked access — 9 percentage points below the archive-wide average of 69%. 20% resulted in constrained recovery.
Documentation coverage
81% of cases have indeterminate outcomes — higher than the archive average of 43%.
Custody type
89% of cases involved software wallet, followed by hardware wallet (single key) at 7%.
Primary stress condition
74% of cases involve device loss. Documentation absent accounts for a further 11%.
Documentation
74% of cases had partial documentation — insufficient to complete recovery without the holder's direct involvement.
Time distribution
Cases span 2008–2024. Only 4% occurred in 2022 or later — concentrated in earlier periods.
27 observed cases
Blocked
3 (11%)
Constrained
1 (4%)
Survived
1 (4%)
Indeterminate
22 (81%)
External Hard Drive Theft with Private Key Recovery Attempt
Software wallet
On May 26, 2024, a BitcoinTalk user (Niandertal@2024) reported the theft of an external hard drive containing a Bitcoin wallet file. The user had retained posse
Physical Hard Drive Damage and wallet.dat Recovery via File Forensics
Software wallet
In March 2021, a BitcoinTalk user (zzcool) reported that a hard drive containing Bitcoin wallet data had physically fallen and sustained read errors. The device
Coinbase Wallet Device Wipe: 3 Missing Recovery Words, Incomplete Seed Backup
Software wallet
In August 2021, a Coinbase Wallet user identified as Rekumkacz lost access to their mobile wallet after their son remotely initiated a factory reset of their An
Lost Ledger Nano Hardware Wallet: Recovery Blocked by Unknown Derivation Path
Hardware wallet (single key)
In June 2021, a BitcoinTalk user identified as so98nn reported losing their Ledger Nano hardware wallet while retaining both the seed phrase and passphrase need
Bitcoin-Qt Wallet Recovery: Encrypted Password, Formatted Hard Drive
Software wallet
In February 2021, a Bitcoin Stack Exchange user reported possessing an encrypted password and the associated address for a Bitcoin-Qt wallet created in 2011–201
Electrum wallet.dat File Corruption After Hard Drive Failure—2015 Case
Software wallet
In early 2015, a user installed an offline version of Electrum wallet by mistake and deposited Bitcoin into it. Approximately 3 days after receiving the funds,
Mobile Wallet Hardware Failure: No Seed Backup, Permanent Loss
Software wallet
Hippocrypto, a BitcoinTalk user, lost access to Bitcoin stored exclusively on a mobile software wallet after the smartphone suffered catastrophic internal hardw
0.19 BTC Recovery Attempt After Bitcoin Core Crash and Wallet.dat Restoration
Software wallet
In August 2019, owenzane posted to the Bitcoin Technical Support forum seeking help recovering 0.19 BTC from a wallet he had created and backed up approximately
Corrupted wallet.dat Recovery from 2009 Hard Drive: Hex Search Method
Software wallet
In January 2018, a BitcoinTalk user reported discovering a hard drive containing a wallet.dat file created during 2009 Bitcoin mining. The drive had suffered si
Bitcoin Knots Wallet Access Lost After SSD Migration: wallet.dat Location Mismatch
Software wallet
In May 2018, an inexperienced Bitcoin user (mortamuerte) initiated blockchain synchronization using Bitcoin Knots, a Bitcoin Core fork, on a laptop SSD. Partway
Bitcoin Core Wallet Database Lost After Disk-Full Error — Recovery Unknown
Software wallet
In November 2017, a Bitcoin Core user encountered a critical custody failure after receiving a 'no more free disk space' error notification while attempting to
15 BTC Lost to Smartphone Reset Without Backup – Private Key Format Unidentified
Software wallet
In November 2017, a BitcoinTalk forum user under the pseudonym 'Farer' posted a detailed account of custody failure involving a smartphone-based Bitcoin wallet
Armory Cold Wallet Restoration Created Unencrypted Wallet With Plaintext Private Keys
Hardware wallet (single key)
KillerTank maintained Bitcoin in offline cold storage on an air-gapped Raspberry Pi with an 18-word paper backup consisting of 4 random letters per set. In Dece
1,000 BTC Lost to Repeated Hard Drive Formats: 2009 Wallet Recovery Attempt
Software wallet
In January 2017, a BitcoinTalk forum user identified as myBitcoin2009 disclosed a custody failure spanning eight years. The user claimed to have received over 1
BIP39 Passphrase Confusion: How a Mobile PIN Hid Bitcoin for Five Years
Software wallet
In mid-2016, the user's Android device failed. They recovered their MyCelium wallet using their seed phrase but found all pre-2016 Bitcoin gone. The wallet show
Forgotten Bitcoin Wallet on Lost Amazon Fire Phone: Data Recovery Failure
Software wallet
In 2015, a friend transferred approximately $10 worth of Bitcoin to a user's Amazon Fire phone using a mobile wallet application as payment for donuts. The user
MultiBit Wallet on Stolen Laptop: Recovery Phrase Format Ambiguity Blocks Access
Software wallet
In 2014, mcsteely purchased Bitcoin from a Bitcoin ATM and sent it to a MultiBit wallet installed on a laptop. The device was subsequently stolen. At the time,
20 Bitcoin Wallets Lost to Hard Drive Failure—Manual Recovery via Data Forensics and Private Key Extraction
Software wallet
In August 2014, Lucky Cris experienced simultaneous hardware failure affecting both primary and external backup drives, rendering all Bitcoin holdings inaccessi
Payment Processor: Passphrase Lost on Damaged Flash Drive, 200+ BTC Addresses at Risk
Software wallet
In June 2014, an operator running a Bitcoin payment processing system discovered that the flash drive storing the passphrase to their wallet had been irreversib
Windows System Refresh and Data Recovery Failure: Bitcoin Permanently Inaccessible
Software wallet
In 2014, sachalamp's Windows 7 or 8 computer experienced a system failure. The user performed a Windows refresh operation, which reset Bitcoin Core and severed
0.3 BTC Lost When Android Bitcoin Wallets Factory Reset Without Backup
Software wallet
In July 2014, a BitcoinTalk forum user (ejinte) reported transferring 0.3 BTC to family members—his mother and sister—by helping them download and set up an And
BTC Guild Miner's Lost Self-Custody Wallet: 0.05 BTC Inaccessible Without Seed or Backup File
Software wallet
In 2013–2014, user haihong8787 mined Bitcoin using a graphics card on the BTC Guild mining pool (user ID 97249). The pool distributed mining rewards directly to
2010–2011 Windows XP GPU Mining Recovery: Unknown Pool, Lost Wallet Metadata, No Seed Record
Software wallet
ALANL ran continuous GPU mining on Windows XP using a GeForce 8800 GT graphics card for approximately three months in 2010–2011. The card eventually burned out
2010–2011 Windows XP GPU Mining: Lost Bitcoin Wallet, No Documentation
Software wallet
ALANL conducted Bitcoin GPU mining around 2010–2011 on a Windows XP system using a GeForce 8800 GT graphics card in a continuous 3-month operation before the ha
Bitcoin Transfer Stalled Between Bither Wallets—Old Laptop to New, 3+ Months Unresolved
Software wallet
A caregiver assisted their friend (who has disability-related constraints preventing direct technical engagement) in attempting to consolidate Bitcoin holdings.
Trigger categories
Forgotten Passphrase
Physical Coercion
Institutional Failure
Device Discarded
Seed Never Recorded
File Deleted — No Backup
Passphrase Never Recorded
Owner Death
Passphrase Unavailable
Device Loss
Exchange Collapse
Exchange KYC / Account Lockout
Passphrase Loss
Credential Loss
Platform Failure
Hardware Wallet PIN Loss
File Corruption
Institutional Custody Failure
Seed Backup Unavailable
All cases