Part of the CustodyStress archive of observed Bitcoin custody incidents
Exchange Collapse
Cases where an exchange or custodial platform ceased operations, became insolvent, or was placed into administration. Holder funds were frozen or lost as a result of the platform's failure.
Among the 14 cases in this category, 70% of determinate outcomes were blocked and 10% resulted in access restored. The most common recovery path is legal proceedings.
Archive analysis — 14 cases
Outcomes
70% of determinate cases resulted in blocked access, close to the archive-wide average of 69%. 20% resulted in constrained recovery.
Primary stress condition
93% of cases involve vendor lockout. Legal or authority constraint accounts for a further 7%.
Recovery path
Legal Proceedings is the most documented recovery path (6 cases, 43% of subset). Of those with a determinate outcome, 17% resulted in recovered or constrained access.
Documentation
57% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
Structural dependency
79% of cases carry a institutional cooperation required dependency tag — the most common structural factor in this subset.
7
Blocked
2
Constrained
1
Survived
4
Indeterminate
90% of determinate cases resulted in blocked or constrained access.
14 observed cases
Blocked
7 (50%)
Constrained
2 (14%)
Survived
1 (7%)
Indeterminate
4 (29%)
Blockchain.com Account Access Failure: 2014 Wallet, Dormant 10 Years, Support Unresponsive
Exchange custody
Between 2014 and early 2024, at least three users encountered custody access failures on Blockchain.com (formerly Blockchain.info). Osiris100 created a wallet o
BTC.com Wallet Service Shutdown and Recovery Tool Failure
Exchange custody
In February 2022, BTC.com announced the shutdown of its wallet service, setting an April 1, 2022 deadline for users to withdraw funds. The announcement prompted
Ninki Wallet Recovery Failure: Seed Phrase Insufficient Without Derivation Path Documentation
Exchange custody
Ninki was an online wallet service that ceased operation, trapping user funds behind a discontinued platform. The user Sycorax21 held the theoretically complete
QuadrigaCX Exchange Collapse (April 2019): Mass Custody Loss
Exchange custody
QuadrigaCX, founded in 2013 and one of Canada's largest cryptocurrency exchanges, ceased operations on April 15, 2019, with approximately 115,000 users unable t
QuadrigaCX Exchange Collapse: C$100,000 Withdrawal Never Processed
Exchange custody
Eric Z., a QuadrigaCX customer, deposited C$5,000 into the Canadian cryptocurrency exchange around 2014 and grew his position to approximately C$125,000 through
Xitong Zou: QuadrigaCX Creditor During Exchange Collapse and Fraud
Exchange custody
Xitong Zou was a customer of QuadrigaCX, a Canadian cryptocurrency exchange that collapsed in late 2018. Like thousands of other users, Zou had cryptocurrency h
Elvis Cavalic and QuadrigaCX: C$15,000 Withdrawal Lost to Exchange Collapse
Exchange custody
Elvis Cavalic of Calgary, Alberta was an active QuadrigaCX customer who had accumulated cryptocurrency holdings through trading on the platform. In October 2018
Blockchain.info Wallet Access Failure: Platform Login System Change (2017)
Exchange custody
In March 2014, a user created a Blockchain.info-hosted wallet and received a 12-word recovery passphrase as the sole access credential. The user documented the
7 BTC Lost After Address Disappearance on Blockchain.info Web Wallet
Exchange custody
In August 2017, a BitcoinTalk forum user reported a significant loss involving approximately 7 BTC stored on Blockchain.info. The user had migrated from Bitcoin
WEX.nz US Citizen Lockout: Recovered Funds Inaccessible Due to Geographic Verification Bar
Exchange custody
Following the July 2017 FBI seizure of BTC-e exchange assets, the platform's successor WEX.nz announced recovery of 55% of client Bitcoin holdings, with plans t
Institutional lockout — exchange custody, Australia (2015)
Exchange custody
In August 2015, the Australian Bitcoin exchange igot ceased all operations and communications, leaving customers unable to access their holdings or funds. Reddi
MtGox Civil Rehabilitation Claims Process: Password Reset Barrier
Exchange custody
Following the MtGox collapse, Japan's civil rehabilitation framework opened a formal claims process to distribute recovered assets to affected users. However, a
MtGox Withdrawal Halt and Bankruptcy: 400K Inheritance Permanently Blocked
Exchange custody
In 2014, the largest Bitcoin exchange at that time, MtGox, ceased Bitcoin withdrawals and subsequently filed for bankruptcy protection. A documented case emerge
MtGox Exchange Collapse: 850,000 Bitcoin Custody Failure
Exchange custody
Mt. Gox, founded in 2006 and operating as a Bitcoin exchange from 2010, accumulated custody of approximately 850,000 Bitcoin belonging to its users by early 201
Trigger categories
Forgotten Passphrase
Physical Coercion
Institutional Failure
Device Discarded
Seed Never Recorded
File Deleted — No Backup
Passphrase Never Recorded
Device Loss Without Backup
Owner Death
Passphrase Unavailable
Device Loss
Exchange KYC / Account Lockout
Passphrase Loss
Credential Loss
Platform Failure
Hardware Wallet PIN Loss
File Corruption
Institutional Custody Failure
Seed Backup Unavailable
All cases
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