Part of the CustodyStress archive of observed Bitcoin custody incidents
Indeterminate
Cases where the outcome could not be determined from available public documentation. The structural failure is documented but whether access was ever restored is unknown.
389 observed cases
Indeterminate
389 (100%)
Armory v0.88.1 Desktop Wallet: 50+ BTC Inaccessible Due to Forgotten Passphrase
Software wallet
In April 2021, a BitcoinTalk user identified as vect0rz reported losing access to an Armory v0.88.1 desktop wallet containing over 50 BTC. The wallet was create
Blockchain.com 2014 Wallet: 0.5 BTC Locked by Forgotten Password and Lost Recovery Phrase
Exchange custody
A BitcoinTalk user reported in October 2021 that their friend had purchased approximately 0.5 Bitcoin on Blockchain.com in 2014. The wallet became completely in
Physical Hard Drive Damage and wallet.dat Recovery via File Forensics
Software wallet
In March 2021, a BitcoinTalk user (zzcool) reported that a hard drive containing Bitcoin wallet data had physically fallen and sustained read errors. The device
Electrum Legacy Seed Phrase Recovery Attempt: 2013–2014 Bitcoin Gift Unresolved
Software wallet
In February 2021, a BitcoinTalk user reported attempting to recover Bitcoin his mother had received as a gift between 2013 and 2014 from an acquaintance. The gi
Mycelium Mobile Wallet: User Lost PIN Access
Software wallet
In May 2021, a BitcoinTalk forum user identified as VeneCzech posted a custody access failure in the Mycelium subforum. The user had lost access to their Bitcoi
Bitcoin Core Wallet Destroyed in Fire: Passphrase and Address Insufficient for Recovery
Software wallet
In February 2021, a Bitcoin Core user reported catastrophic loss of their wallet following a house fire. The hard drive containing the wallet was physically des
Incomplete BIP39 Seed Recovery: 11 Words, Missing Documentation, Unknown Outcome
Software wallet
On January 9, 2021, BitcoinTalk user P.hanseens posted a technical support request describing inaccessible Bitcoin secured by a 12-word BIP39 seed phrase with o
Valid Seed Phrase, Inaccessible Address: Coinbase Derivation Path Incompatibility
Exchange custody
In January 2021, forum user Folio sought help accessing Bitcoin held in a friend's Coinbase wallet. The friend had provided the seed phrase, but Folio could not
Blockchain.info Wallet Access Blocked by Lost Email Authentication
Exchange custody
In May 2021, user Gy.sahani located a text file backup created in 2015 containing full credentials for a Blockchain.info hosted wallet: a 20-word mnemonic phras
Blockchain.info Legacy Wallet Access Loss: Password Forgotten, Recovery Phrase Format Incompatible
Exchange custody
In April 2021, a Bitcoin holder discovered they could no longer access a Blockchain.info wallet opened in 2014 after forgetting the account password. The platfo
Bitcoin Core Wallet Encryption Passphrase Loss: Funds Trapped in Encrypted Keypool
Software wallet
In May 2021, a BitcoinTalk user reported a custody failure involving Bitcoin Core's wallet.dat encryption mechanism. The user had maintained an unencrypted wall
Bitcoin Core Wallet Password Access Anomaly: Selective Failure Across Change Outputs
Software wallet
In early January 2021, a couple recovered a legacy hard drive containing a Bitcoin Core wallet with accumulated mining rewards and promotional Bitcoin distribut
Coinbase Wallet $15,000 Loss: Deferred Seed Phrase, iPhone Update, No Recovery
Software wallet
A long-term Coinbase customer transferred approximately $15,000 USD to a newly created Coinbase Wallet in February 2021, intending to access Uniswap for decentr
Coinbase Wallet Device Wipe: 3 Missing Recovery Words, Incomplete Seed Backup
Software wallet
In August 2021, a Coinbase Wallet user identified as Rekumkacz lost access to their mobile wallet after their son remotely initiated a factory reset of their An
Electrum Wallet Recovery Failure: Custom Extended Passphrase Lost to Platform Keyboard Layout Shift
Software wallet
In 2020, a Bitcoin holder created three Electrum wallets on Ubuntu Linux using a bootable USB drive as the sole storage medium, with no additional backups maint
Ninki Wallet Recovery Failure: Seed Phrase Insufficient Without Derivation Path Documentation
Exchange custody
Ninki was an online wallet service that ceased operation, trapping user funds behind a discontinued platform. The user Sycorax21 held the theoretically complete
2011 Bitcoin Wallet on Heavily Reused Hard Drive: Data Fragmentation and Loss
Software wallet
In June 2021, a BitcoinTalk forum user (ice-gram) reported discovering an old hard drive containing a wallet.dat file with Bitcoin purchased in 2011. The drive
Paper Wallet Destroyed in Fire: Complete Loss of BIP38 Encrypted Key, Seed Phrase, and Password
Software wallet
In February 2021, a Bitcoin user posted to the Bitcoin Forum describing the loss of a paper wallet after fire damage destroyed the physical backup. The wallet h
Bitcoin Core Wallet Password Lost After 4 Years: Encryption Without Memory
Software wallet
Jan Drapper acquired Bitcoin in 2017 and transferred it to a Bitcoin Core self-custody wallet running on a dedicated offline laptop. Following advice from an ac
250 LTC Custody Failure: Lost Passphrase, No Recovery Path
Software wallet
In January 2021, a BitcoinTalk forum user identified as realman123 disclosed a custody failure involving approximately 250 Litecoin stored in a Litecoin Core de
Forgotten Hardware Wallet Passphrase: Recovery via Address Database Search
Hardware wallet with passphrase
In March 2021, a BitcoinTalk user identified as 'wojakboy' initiated a forum thread reporting loss of access to Bitcoin held in a hardware wallet's passphrase-p
Lost Ledger Nano Hardware Wallet: Recovery Blocked by Unknown Derivation Path
Hardware wallet (single key)
In June 2021, a BitcoinTalk user identified as so98nn reported losing their Ledger Nano hardware wallet while retaining both the seed phrase and passphrase need
1.5M Dogecoins Trapped in Corrupted wallet.dat: Recovery Attempt Stalled
Software wallet
In 2013, the user purchased over 3,000,000 dogecoins for approximately $1,000 USD. After spending roughly half, they retained 1,500,000 dogecoins and created a
Mark Geor's $4 Million Cryptocurrency Safe Stolen in New Zealand Burglary
Hardware wallet (single key)
In September 2021, thieves targeted the home of Mark Geor in Westmere, New Zealand. The attackers forcibly removed a safe from the property that contained appro
Vincent Everts: Armed Home Invasion During Livestream in Amsterdam
Hardware wallet (single key)
In December 2021, Vincent Everts, a well-known Dutch technology commentator and trend analyst, was conducting a livestream from his Amsterdam home when armed ho
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