Part of the CustodyStress archive of observed Bitcoin custody incidents
Indeterminate
Cases where the outcome could not be determined from available public documentation. The structural failure is documented but whether access was ever restored is unknown.
389 observed cases
Indeterminate
389 (100%)
Forgotten BIP39 Passphrase: BTCRecover Brute-Force Fails to Recover Access
Software wallet
JMASTERJ, a BitcoinTalk forum user, discovered a critical access failure in a self-custody wallet setup using a 12-word BIP39 seed phrase combined with an addit
Early Bitcoin Miner Seeks File Signature Recovery After Hard Drive Deletion
Software wallet
DVCMI776 mined a significant quantity of Bitcoin during the early Bitcoin era and stored the wallet files on a hard drive. The drive subsequently failed, initia
Samsung Phone Mining Wallet: 0.7 BTC Inaccessible After Device Wipe
Software wallet
In February 2024, a BitcoinTalk user (onisuk20) rediscovered a Samsung phone containing Bitcoin holdings generated during the early mining period around August
Kidnapping of Crypto Influencer's Wife: Coercion and Bitcoin Custody Risk
Unknown custody system
Stéphane Winkel, a Belgian cryptocurrency influencer, became a target of criminal coercion in December 2024 when his wife was kidnapped by three men in Brussels
Deceased Partner's Encrypted wallet.dat: Password Confirmed but Holdings Unverifiable
Software wallet
In May 2024, a non-technical forum user discovered a wallet.dat file on an SD card containing personal photos belonging to their deceased partner, described as
Ledger Nano S Hardware Wallet: Incomplete 9-Word Seed Phrase Recovery Failure
Hardware wallet (single key)
In March 2024, a BitcoinTalk forum user reported a custody access failure affecting approximately USD 10,000 in cryptocurrency held on a Ledger Nano S hardware
Ledger Nano S with Incomplete 9-Word Recovery Phrase: $10K Trapped
Hardware wallet (single key)
In March 2024, a BitcoinTalk user reported that their partner had lost access to a Ledger Nano S purchased approximately seven years earlier. During initial set
Fragmented BIP39 Seed Recovery: $25M Ethereum Wallet with 6 Missing Words
Hardware wallet (single key)
In November 2024, a Bitcoin Forum user identified as 'yzeb' disclosed a self-inflicted custody access failure involving an Ethereum HD wallet derived from a BIP
Blockchain.com Account Access Failure: 2014 Wallet, Dormant 10 Years, Support Unresponsive
Exchange custody
Between 2014 and early 2024, at least three users encountered custody access failures on Blockchain.com (formerly Blockchain.info). Osiris100 created a wallet o
Ledger Nano S Seed Phrase Incomplete: 9 Words of 12 Retained, $10K Inaccessible
Hardware wallet (single key)
A cryptocurrency holder set up a Ledger Nano S hardware wallet approximately 7 years prior to March 2024, using an older computer at a previous residence. Durin
Ledger Nano S with Incomplete 9-Word Seed Backup: $10K Asset Access Blocked
Hardware wallet (single key)
In March 2024, a user reported on BitcoinTalk that their partner's Ledger Nano S hardware wallet, purchased around 2017 and set up on an old computer at a previ
Forgotten Bitcoin Core Passphrase: Family Lifesavings Locked After Home Invasion
Software wallet
SpaceMarine770 moved Bitcoin from Blockchain.com to Bitcoin Core (Version 25) in August 2024, approximately one to two weeks before reporting a home invasion an
WonderFi CEO Dean Skurka Kidnapped for $1 Million Ransom
Institutional custody
In November 2024, Dean Skurka, CEO of WonderFi, a publicly traded Canadian cryptocurrency company, was kidnapped during evening rush hour in Toronto, Ontario. T
Deceased Son's Bitcoin Account: Parent Seeks Access Without Private Key
Unknown custody system
In April 2024, a parent identified as Bob Lee posted on Bitcoin Stack Exchange seeking assistance accessing or transferring a deceased son's Bitcoin holdings. T
Deleted wallet.dat Recovery Attempt: Corruption Barrier (Tigerbill, May 2023)
Software wallet
In May 2023, Tigerbill, a junior member of the BitcoinTalk forum, permanently deleted their wallet.dat file containing an unspecified quantity of Bitcoin. The u
BRD Wallet Derivation Path Incompatibility: Seed Phrase Cannot Recover 2018 Bitcoin
Software wallet
SimonsLu adopted Bitcoin in 2017 through exchange trading before transitioning to self-custody in 2018. He installed BRD, a mobile wallet recommended on bitcoin
Electrum Wallet Password Lost With Corrupted SSD Backup
Software wallet
On November 15, 2023, a BitcoinTalk user reported being unable to access an Electrum wallet after losing the 8–9 character password derived from a longer 15-cha
Blockchain.com Account Frozen for Inactivity – User Unable to Recover Forgotten Wallet
Exchange custody
In February 2023, a user reported being contacted by an entity claiming to represent Blockchain.com. The message stated that the user had created a Bitcoin wall
Scrambled Seed Phrase: 2500 BTC Unrecoverable Without Word Order
Software wallet
In December 2023, a recovery specialist designated iconbtcx was engaged to restore access to 2500 BTC held in a BIP39-compliant software wallet. The client poss
Lost Electrum Wallet: Encrypted Backup Without Password or Seed Phrase
Software wallet
On March 17, 2023, a BitcoinTalk forum user (Lavey666) posted to the Electrum wallet software section describing a complete loss of access to their self-custodi
BTC.com Multi-Sig Wallet Recovery Failure: Non-Standard Derivation Path Lockout
Multisig (self-managed)
In January 2023, a Bitcoin user rediscovered a dormant BTC.com wallet containing an undisclosed amount of Bitcoin. The user possessed both critical recovery mat
Recovering Lost Armory Wallet from Overwritten 2009-2010 Laptop Disk
Software wallet
In June 2023, a Bitcoin holder initiated a public recovery effort for an Armory wallet created in 2009–2010 on a personal laptop. The original device remained i
Electrum Wallet Password Loss: 0.5 BTC Inaccessible After Partner's Accidental Send
Software wallet
In April 2023, a BitcoinTalk user (mrleaker) reported losing access to an Electrum wallet containing 0.5 BTC. The wallet had been created years prior as a refer
Ledger Hardware Wallet: 1.7 BTC Inaccessible After Device Transition and Address Type Mismatch
Hardware wallet with passphrase
In December 2023, a BitcoinTalk user reported approximately 1.7 BTC held on a Ledger hardware wallet became inaccessible following a device upgrade. The Bitcoin
Forgotten Ledger Nano S Passphrase: Seed Phrase Retained but Inaccessible
Hardware wallet with passphrase
In March 2023, a forum user identified as despo4helpo posted to a Bitcoin technical support community seeking recovery advice for Bitcoin held on a Ledger Nano
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