CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents

Indeterminate

Cases where the outcome could not be determined from available public documentation. The structural failure is documented but whether access was ever restored is unknown.

389 observed cases
Indeterminate
389 (100%)
Electrum Wallet Password Lost After 4 Years: $8,000 BTC Access Blocked
Software wallet
Indeterminate 2020
In May 2020, a forum user identified as joe.jr discovered an old personal computer in their basement that had been inactive for approximately four years. Upon p
Blockchain.info Wallet Access Lost: Destroyed Phone Note, Discarded Seed Paper, Partial Password
Exchange custody
Indeterminate 2020
In April 2020, a forum user described a friend's custody access failure involving a Blockchain.info hosted wallet (the platform later rebranded to Blockchain.co
Recovering a 2009–2010 Armory Wallet After Hard Drive Overwrite and Data Loss
Software wallet
Indeterminate 2020
In mid-2023, a Bitcoin holder initiated a recovery attempt for an Armory wallet created around 2009–2010, possibly purchased through a gaming platform. The orig
Lost Copay Phone With Recovery Seed: Device Access Gone, Funds Technically Recoverable
Software wallet
Indeterminate 2020
In February 2026, a BitcoinTalk user posted on behalf of a Bitcoin holder who had lost physical access to an iPhone or Android device containing a Copay wallet
6 Missing Seed Words From 12-Word BIP39 Phrase: Trust Wallet Access Blocked
Software wallet
Indeterminate 2020
On October 3, 2020, a BitcoinTalk forum user posted an access failure involving a Trust Wallet protected by a 12-word BIP39 seed phrase. The user retained only
Blockchain.com Wallet Locked: Partial Recovery Phrase and Lost Secondary Withdrawal Password
Exchange custody
Indeterminate 2020
In September 2020, a BitcoinTalk user identified as sa14 reported complete inability to access a Blockchain.com wallet created on November 29, 2017, despite pos
Electrum Wallet File Lost After Reinstall — Seed Phrase Forgotten
Software wallet
Indeterminate 2019
On March 14, 2019, a BitcoinTalk forum user (franktyler01) reported a custody access failure involving Electrum, a popular desktop software wallet. The user had
Forgotten PIN on Mycelium Android Wallet: Seed Phrase Failed to Restore Bitcoin
Software wallet
Indeterminate 2019
In May 2019, a BitcoinTalk user reported a custody failure affecting their friend's self-custody Bitcoin holdings. The friend had created a Mycelium wallet on a
Pre-2014 Blockchain.info Wallet: Non-Standard Mnemonic Format Blocks Recovery
Exchange custody
Indeterminate 2019
In May 2019, a Bitcoin holder identified as pizzdaniel posted to BitcoinTalk describing a multi-year custody failure involving wallets created on blockchain.inf
0.19 BTC Recovery Attempt After Bitcoin Core Crash and Wallet.dat Restoration
Software wallet
Indeterminate 2019
In August 2019, owenzane posted to the Bitcoin Technical Support forum seeking help recovering 0.19 BTC from a wallet he had created and backed up approximately
Forgotten Password to 18.2 BTC Bitcoin Core Wallet (May 2014)
Software wallet
Indeterminate 2019
On December 13, 2019, a BitcoinTalk forum user (na4e41.02) posted in the Bitcoin Technical Support section requesting assistance recovering a wallet.dat file en
Forgotten Wallet.dat Password: 13.8 BTC Inaccessible Since 2013
Software wallet
Indeterminate 2019
In September 2019, a BitcoinTalk forum user identified as lankymanx disclosed loss of access to a wallet.dat file created in 2013, containing 13.8 BTC. The wall
Incomplete BIP39 Seed Phrase: 5 Missing Words, No Backup Record
Hardware wallet (single key)
Indeterminate 2019
In April 2019, a Ledger Nano S user discovered they had recorded only words 1–19 of their 24-word BIP39 seed phrase, with no record of the final five words (pos
Mycelium Mobile Wallet PIN Lost — Bitcoin Inaccessible Despite Seed Phrase
Software wallet
Indeterminate 2019
A Mycelium mobile wallet user created a new wallet on an old Android device in 2019, securing it with a 6-digit PIN and recording the 12-word seed phrase on pap
Deleted Bitcoin Core Wallet Without Backup: Device Loss and File Recovery Attempt
Software wallet
Indeterminate 2019
SheriffBass purchased Bitcoin between 2009 and 2010 and stored it using Bitcoin Core, the reference implementation wallet that stores private keys in a wallet.d
CoinBene Exchange Hack — $100M+ Stolen, Maintenance Cover-Up, March 2019
Exchange custody
Indeterminate 2019
CoinBene, a cryptocurrency exchange, abruptly went offline in March 2019 citing scheduled maintenance. Within days, blockchain analysts at multiple firms detect
Widow Seeks Bitcoin Recovery After Husband's Death With Seed Phrases Available
Unknown custody system
Indeterminate 2019
In August 2019, a widow posted on Bitcoin Stack Exchange seeking assistance after her husband's death. She reported having possession of multiple cryptographic
Widow Inherits Crypto Apps and Recovery Codes After Husband's Death—PIN Unknown
Software wallet
Indeterminate 2019
In August 2019, a widow posted on Bitcoin Stack Exchange seeking help accessing her deceased husband's cryptocurrency holdings. Her 43-year-old husband, in appa
Widow Unable to Locate Deceased Husband's Bitcoin Wallet or Recovery Documents
Software wallet
Indeterminate 2019
In November 2019, a woman posted on Bitcoin Stack Exchange asking for help recovering her husband's Bitcoin holdings following his death weeks earlier. She had
Blockchain.info Hosted Wallet: Valid Backup Defeated by Email Authentication Failure
Exchange custody
Indeterminate 2019
In September 2019, a BitcoinTalk user identified as patparry reported a custody access failure involving a Blockchain.info hosted wallet. The account had remain
Mycelium Android Wallet: Forgotten PIN Blocks Access to Received Bitcoin
Software wallet
Indeterminate 2019
In May 2019, a Mycelium wallet user created a new wallet on an older Android phone and recorded the 12-word mnemonic seed phrase on paper. A 6-digit PIN was the
Lost Electrum Wallet Password: wallet.dat File Encrypted, No Backup Credential
Software wallet
Indeterminate 2019
In February 2019, a forum user identified as bitbemining posted a custody failure case involving an Electrum wallet. The user possessed the encrypted wallet.dat
Block.io Dashboard Access Failure: User Unable to Move BTC Despite Holding Private Keys
Exchange custody
Indeterminate 2019
In September 2019, a Bitcoin user holding funds on Block.io encountered a critical access barrier. When attempting to log into the custodial wallet dashboard, t
Blockchain.com Wallet Zero Balance: Seed Phrase and Backup File Present, Funds Inaccessible
Exchange custody
Indeterminate 2018
In late 2015, the user rory4ever created a Bitcoin wallet using Blockchain.info (the platform's name before rebranding to Blockchain.com) and deposited approxim
Electrum Seed Phrase Mismatch: Valid Addresses, Missing Funds
Software wallet
Indeterminate 2018
In January 2018, forum user 'thenarog' encountered a nuanced custody failure involving an Electrum desktop wallet. The user held a wallet.dat backup file protec
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Outcome states
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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