CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents

Halving Cycle 3 (2017–2020)

The third halving cycle spans Bitcoin's first mainstream price spike and subsequent bear market. Vendor lockout and passphrase unavailability remained the dominant failure modes. Hardware wallet adoption grew, bringing a new class of passphrase-related failures as holders set passphrases they later forgot. The 2018–2019 bear market produced a wave of exchange closures.

206 cases from this period are included in this archive. Exchange and custodial custody failures account for 38% of cases. 65% of determinate cases resulted in a blocked outcome.

70
Blocked
16
Constrained
21
Survived
99
Indeterminate

80% of determinate cases resulted in blocked or constrained access.

206 observed cases
Blocked
70 (34%)
Constrained
16 (8%)
Survived
21 (10%)
Indeterminate
99 (48%)
Zaif Exchange Hack: 5,966 BTC Stolen, User Funds Frozen (September 2018)
Exchange custody
Constrained 2018
On September 14, 2018, the Zaif cryptocurrency exchange operated by Tech Bureau Corp suffered a significant hot wallet breach. Attackers gained unauthorized acc
Blockchain.info Wallet Password Lost, No Seed Backup: Recovery Blocked
Exchange custody
Indeterminate 2018
In July 2018, a Bitcoin holder transferred funds to his wife's blockchain.info mobile wallet during a phone transition. The wife subsequently forgot the wallet
Xapo Mobile 2FA Lockout: User Without Smartphone Denied Account Access
Exchange custody
Blocked 2017
In August 2017, Xapo transitioned its hosted wallet platform to mandatory two-factor authentication via mobile application. A user (songdove) without a smartpho
Mycelium Bitcoin Access Loss: PIN Change and Seed Phrase Recovery Confusion
Software wallet
Indeterminate 2017
In November 2017, a Mycelium wallet user (AdunToridas) encountered a critical access loss incident after routine account maintenance. The user had created a Myc
Armory Paper Backup Recovery Displays Zero Balance Despite Correct Restoration
Software wallet
Indeterminate 2017
In November 2017, user xTwin25 initiated recovery of Bitcoin holdings stored in Armory, a desktop software wallet. The user possessed a paper backup containing
Blockchain.info Wallet Access Failure: Platform Login System Change (2017)
Exchange custody
Survived 2017
In March 2014, a user created a Blockchain.info-hosted wallet and received a 12-word recovery passphrase as the sole access credential. The user documented the
7 BTC Lost After Address Disappearance on Blockchain.info Web Wallet
Exchange custody
Indeterminate 2017
In August 2017, a BitcoinTalk forum user reported a significant loss involving approximately 7 BTC stored on Blockchain.info. The user had migrated from Bitcoin
Lost Android Wallet.dat After Device Wipe and Lending — No Backup
Software wallet
Indeterminate 2017
In December 2017, a BitcoinTalk user identified as dandyret described losing access to a Bitcoin wallet stored on an Android phone. The user had wiped the devic
Yapizon Exchange Hack (April 2017): 3,831 BTC Stolen, Socialised Loss Model Applied to All Users
Exchange custody
Blocked 2017
On April 22, 2017, Yapizon, a South Korean cryptocurrency exchange, suffered a security breach resulting in the theft of 3,831 BTC—approximately 37% of the exch
MultiBit 0.5.15 Forgotten Passphrase: Desktop Wallet Access Lost
Software wallet
Indeterminate 2017
On November 3, 2017, a pseudonymous BitcoinTalk forum user identified as 'dny18' posted a help request in the MultiBit archival section, stating they had forgot
Inherited Encrypted Bitcoin Wallet from 2012: Passphrase Lost After Parent's Death
Software wallet
Indeterminate 2017
Following his mother's death in late 2017, a BitcoinTalk user (umadbro) recovered hard drives from his parent's defunct desktop computer and discovered wallet.d
Youbit Exchange Bankruptcy: Second Hack Triggers 75% Fund Recovery Limit
Exchange custody
Constrained 2017
Youbit, operated by South Korean firm Yapian, experienced two significant security breaches during 2017. The first attack in April 2017 compromised approximatel
Dash Core Wallet Passphrase Forgotten: Permanent Access Loss
Software wallet
Blocked 2017
In April 2017, a BitcoinTalk forum user identified as 'Ramchandra' posted describing a custody failure involving a Dash Core software wallet. The user had encry
Bitcoin Core Wallet Database Lost After Disk-Full Error — Recovery Unknown
Software wallet
Indeterminate 2017
In November 2017, a Bitcoin Core user encountered a critical custody failure after receiving a 'no more free disk space' error notification while attempting to
Blockchain.info Second Password Loss: Vendor Lockout Without Recovery Mechanism
Exchange custody
Indeterminate 2017
In January 2017, forum user ericblogs reported inability to execute transactions on a Blockchain.info hosted wallet after forgetting the account's second passwo
Forgotten Bata Wallet Passphrase Recovered by Professional Service
Software wallet
Survived 2017
On August 1, 2017, a BitcoinTalk user operating under the handle InvestMeDaddy posted a recovery request after losing access to a Bata desktop cryptocurrency wa
Electrum Desktop Wallet Access Lost: Forgotten Password and Missing Seed Phrase
Software wallet
Indeterminate 2017
In late September 2017, a BitcoinTalk user identified as 'garlonte' posted a help request describing complete loss of access to an Electrum software wallet inst
Non-Standard Recovery Phrase Recovery: Blockchain.info 2013 Wallet with Double Encryption
Exchange custody
Survived 2017
In June 2017, a user attempted to recover Bitcoin stored in a blockchain.info wallet opened in December 2013, approximately four years prior. Access to the acco
David Vu's Blockchain.info Wallet: Trapped With 2 BTC, Secondary Password Forgotten
Exchange custody
Indeterminate 2017
David Vu discovered a critical access failure in June 2017 when he attempted to withdraw Bitcoin from his Blockchain.info wallet. He retained access to his prim
Mark Frauenfelder's 7.4 BTC: Seed Phrase Discarded by Housecleaner, Recovered via Hardware Vulnerability
Hardware wallet (single key)
Survived 2017
Mark Frauenfelder, editor-in-chief of Boing Boing and Wired contributor, purchased 7.4 Bitcoin in January 2016 for approximately $3,000 and transferred it to a
Alexander Halavais: Forgotten Password on 2010 Experimental Bitcoin Purchase
Software wallet
Blocked 2017
Alexander Halavais, an Associate Professor in the School of Social and Behavioral Sciences at Arizona State University, purchased a small quantity of Bitcoin ar
25 Bitcoin Lost After Computer Crash: Wallet Identity Unknown
Software wallet
Indeterminate 2017
In November 2017, a Bitcoin Stack Exchange user disclosed that they had purchased 25 bitcoins years prior and deposited them into a wallet on a personal compute
Blockchain.info Wallet Lockout: Documented Seed Phrase Fails Validation
Exchange custody
Blocked 2017
Sir11k created a Blockchain.info custodial wallet in June 2017 with approximately €20 worth of Bitcoin. Upon account creation, the platform provided a 12-word B
15 BTC Lost to Smartphone Reset Without Backup – Private Key Format Unidentified
Software wallet
Indeterminate 2017
In November 2017, a BitcoinTalk forum user under the pseudonym 'Farer' posted a detailed account of custody failure involving a smartphone-based Bitcoin wallet
Blockchain.info Watch-Only Import Without Private Key Retention
Exchange custody
Blocked 2017
In June 2017, a Bitcoin Talk forum user (amirheavy666) discovered that approximately 0.00027375 BTC accumulated on a Blockchain.info wallet created around 2014
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Halving cycles
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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