Part of the CustodyStress archive of observed Bitcoin custody incidents
Halving Cycle 3 (2017–2020)
The third halving cycle spans Bitcoin's first mainstream price spike and subsequent bear market. Vendor lockout and passphrase unavailability remained the dominant failure modes. Hardware wallet adoption grew, bringing a new class of passphrase-related failures as holders set passphrases they later forgot. The 2018–2019 bear market produced a wave of exchange closures.
206 cases from this period are included in this archive. Exchange and custodial custody failures account for 38% of cases. 65% of determinate cases resulted in a blocked outcome.
Archive analysis — 206 cases
Outcomes
65% of determinate cases resulted in blocked access, close to the archive-wide average of 69%.
Documentation coverage
48% of cases have indeterminate outcomes — higher than the archive average of 43%.
Custody type
47% of cases involved software wallet, followed by exchange custody at 38%.
Documentation
36% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
Structural dependency
61% of cases carry a device-dependent access dependency tag — the most common structural factor in this subset.
70
Blocked
16
Constrained
21
Survived
99
Indeterminate
80% of determinate cases resulted in blocked or constrained access.
206 observed cases
Blocked
70 (34%)
Constrained
16 (8%)
Survived
21 (10%)
Indeterminate
99 (48%)
Altsbit Exchange Hack (February 2020): Institutional Failure, Partial Recovery
Exchange custody
Altsbit, an Italian cryptocurrency exchange that had been operational for only a few months, suffered a catastrophic security breach in February 2020. Attackers
Electrum Wallet Dual Loss: Password and Seed Phrase Forgotten – November 2020
Software wallet
In November 2020, a BitcoinTalk forum user identified as 'irukandji' reported a custody access failure involving an Electrum software wallet. The user had forgo
Coinbase Account Lockout: Multiple Users Denied Access Despite Identity Verification (2016–2020)
Exchange custody
Between December 2020 and the time of posting, multiple Coinbase users reported extended account lockouts that prevented trading, withdrawals, and even portfoli
Six Bitcoin Custody Failures: Exchange Collapse, Laptop Theft, and Deleted Wallets (2020)
Exchange custody
In March 2020, a BitcoinTalk forum thread aggregated six real-world Bitcoin access failures from individual users. User garyrowe reported losing keys to a non-B
Five Old Blockchain.info Wallets Inaccessible: Non-Standard Recovery Phrases Beyond Recovery Tools
Exchange custody
In July 2020, forum user gbola reported discovering five old Blockchain.info recovery phrases originating from approximately 2014, when the user's family were e
2,000 BTC Lost in Atomic Wallet: Recovery Phrase Gone After OS Reinstall
Software wallet
In September 2020, a BitcoinTalk user posted a custody access failure involving approximately 2,000 BTC held in an Atomic wallet. The user had lost their 12-wor
Missing 2 of 12 Mnemonic Words: Brute Force Recovery Feasibility
Hardware wallet (single key)
In March 2020, a Bitcoin holder wrote their 12-word BIP39 mnemonic on paper. During storage or handling, the last two words were torn away and lost, leaving onl
Blockchain.com Account Inaccessible: Forgotten Email Address and Missing Recovery Words
Exchange custody
In approximately 2016, the user angly11 created a Blockchain.com hosted wallet account but committed a critical documentation failure: they did not record the e
Unknown 12-Word Seed Phrase From 2009–2011: Verifying Custody and Access
Unknown custody system
SheriffBass posted on BitcoinTalk in August 2020 describing possession of a 12-word numbered seed phrase allegedly created between 2009 and 2011, with unclear p
Wallet.dat Corruption and Salvage Failure After Bitcoin.org Wallet Import
Software wallet
An individual who ran Bitcoin software during 2009 and 2010 located an old data file (renamed to xxxx.dat) years later and attempted to recover it. In July 2020
1 BTC Locked in Nano Ledger X with Illegible Handwritten Seed Phrase
Hardware wallet (single key)
In January 2020, a BitcoinTalk user posted on behalf of a friend who had purchased a Nano Ledger X hardware wallet one to two years earlier and held over 1 BTC
2.9 BTC in Unidentified Web Wallet from 2012–2013: Provider Unknown, Access Impossible
Exchange custody
In May 2020, a BitcoinTalk user reporting under the handle cyptomania rediscovered Bitcoin documentation while conducting routine record cleanup. The user had s
29 BTC Lost in Corrupted MultiBit Classic Wallet After Hard Drive Format
Software wallet
In 2014, JAMBO2014 acquired Bitcoin and stored it in MultiBit Classic 0.5.17, a desktop software wallet, without separately recording or backing up the private
Peter Schiff Lost Access to Gifted Bitcoin After App Update, Never Recorded Seed Phrase
Software wallet
On January 19, 2020, Peter Schiff, an economist and well-known Bitcoin critic, announced on Twitter that he had lost access to all his Bitcoin. The funds—approx
Blantyre Home Invasion: Victim Coerced to Transfer $200,000 Bitcoin
Unknown custody system
In March 2020, a home invasion occurred in Blantyre, Scotland, during which a woman occupant was assaulted with a Toblerone bar and forced under duress to trans
Vietnamese Police Officers Charged in $1.6 Million Bitcoin Robbery
Software wallet
In May 2020, Le Duc Nguyen, a Bitcoin holder in Ho Chi Minh City, Vietnam, became the victim of a coordinated robbery by police officers. The officers seized ap
Armed Home Invasion and Forced Cryptocurrency Transfer in Carlisle
Exchange custody
In February 2020, armed intruders broke into a residential property in Carlisle, England. The attackers, wielding a gun and knife, forced the occupants—a couple
Kidnapping and Torture for Bitcoin in Ternopil, Ukraine (December 2020)
Software wallet
In December 2020, a man was kidnapped and held in Ternopil, Ukraine by a criminal group that demanded $800,000 in compensation. The victim was tortured during c
Livecoin Exchange Compromised by Server Attack — Price Manipulation, Permanent Shutdown
Exchange custody
Livecoin, a Russian cryptocurrency exchange, suffered a critical infrastructure compromise on 23 December 2020 when attackers gained control of the exchange's s
KuCoin Exchange Breach September 2020: $280M Stolen, $204M Recovered
Exchange custody
On September 26, 2020, KuCoin announced a security breach affecting its hot wallets. Attackers with access to private keys stole approximately $280 million in c
Eterbase Exchange Breach: $5.4M Stolen, Limited Recovery
Exchange custody
On September 8, 2020, Eterbase, a Slovakian cryptocurrency exchange, discovered unauthorised transfers totalling approximately $5.4 million from its hot wallets
Incomplete Seed Phrase Recovery: Father's Electrum Wallet With 2 Missing Words
Software wallet
In November 2020, a BitcoinTalk user identified as ileikmath posted about a custody access failure affecting their father's Bitcoin holdings stored in an Electr
Illegible Seed Phrase on Nano Ledger X: 1 BTC Recovery via Brute-Force Search
Hardware wallet (single key)
In January 2020, a BitcoinTalk forum user posted on behalf of a friend who had purchased a Nano Ledger X hardware wallet one to two years earlier. The friend ha
Illegible Seed Phrase Backup: 1+ BTC Inaccessible on Ledger Nano X
Hardware wallet (single key)
A Ledger Nano X hardware wallet purchased around 2018–2019 held over 1 BTC in a native Segwit address (bc1qyw9dcldzl6jaam0rdz5). The owner had followed standard
Inherited Bitcoin Recovery After Mother's Death: 10 BTC Sold, Remainder Secured
Software wallet
A sole heir inherited Bitcoin holdings from their mother, who died the day after Thanksgiving 2020. The heir possessed complete recovery documentation: a 12-wor