Part of the CustodyStress archive of observed Bitcoin custody incidents
Halving Cycle 3 (2017–2020)
The third halving cycle spans Bitcoin's first mainstream price spike and subsequent bear market. Vendor lockout and passphrase unavailability remained the dominant failure modes. Hardware wallet adoption grew, bringing a new class of passphrase-related failures as holders set passphrases they later forgot. The 2018–2019 bear market produced a wave of exchange closures.
206 cases from this period are included in this archive. Exchange and custodial custody failures account for 38% of cases. 65% of determinate cases resulted in a blocked outcome.
70
Blocked
16
Constrained
21
Survived
99
Indeterminate
80% of determinate cases resulted in blocked or constrained access.
206 observed cases
Blocked
70 (34%)
Constrained
16 (8%)
Survived
21 (10%)
Indeterminate
99 (48%)
Bitcoin Lost After Hard Drive Format: wallet.dat Unrecovered, Private Key Missing
Software wallet
A Bitcoin holder received cryptocurrency in 2013 via Bitcoin Core but did not understand the critical role of the wallet.dat file in securing access to funds. I
Institutional lockout — exchange custody (2017)
Exchange custody
Between 2014 and 2015, the user created cryptocurrency accounts on blockchain.info and retained the mnemonic seed phrases. By December 2017, the user attempted
Hive Wallet Litecoin Loss: 12-Word Seed Phrase Never Documented
Software wallet
PentagonPinnacle purchased litecoins several years before May 2017 and installed them in a Hive Wallet application on an iPad. At the time of wallet creation, t
Kraken Account 2FA Lockout: Support Vanished After ID Verification
Exchange custody
In September 2017, a Kraken user (z1926) enabled two-factor authentication on their exchange account but encountered a system malfunction during the process. Th
Blockchain.info Legacy Wallet Lockout: 17-Word Phrase Incompatible With Recovery Tool
Exchange custody
Between November and December 2017, multiple Blockchain.info users discovered they could not access legacy wallets created years earlier, despite possessing com
Blockchain.info Wallet Access Blocked by Lost Wallet ID Despite Valid Recovery Phrase
Exchange custody
In December 2017, a Bitcoin holder discovered that custody of funds deposited in a Blockchain.info wallet created in early 2013 had become inaccessible despite
Blockchain.info Legacy Wallet Access Failure: 17-Word Recovery Phrase Incompatibility
Exchange custody
Beginning in late November 2017, multiple users including Ople, nwankwotech, and Boldos reported simultaneous access failures to Blockchain.info wallets created
Blockchain.info Hosted Wallet Recovery Attempt: Partial Password, No Seed Backup
Exchange custody
In October 2017, a BitcoinTalk user identified as Parodium reported being locked out of a blockchain.info wallet created years earlier. The user retained email
Bluengold341 Armory Wallet: Forgotten Password, Single Copy on Old Laptop
Software wallet
In May 2017, a BitcoinTalk forum user (Bluengold341) posted seeking technical assistance to recover access to Bitcoin held in an Armory wallet at address 1QEHet
Blockchain.info Legacy Wallet Upgrade Failure: Lost Access Without Seed Phrase
Exchange custody
In November 2017, a Blockchain.info user (jameslewis123) discovered that wallets created in 2014–2015 could no longer be accessed after an extended dormancy per
MultiBit Classic Password Rejection: Verified Credentials, Inaccessible Funds
Software wallet
In November 2017, a BitcoinTalk user reported a critical wallet access failure involving MultiBit Classic 0.5.15 on macOS. The user had created two encrypted wa
BTC-e Exchange Seized by U.S. DOJ: 1 Million Users Lose Access (July 2017)
Exchange custody
BTC-e, founded in 2011 and headquartered in Russia, operated as an unlicensed money transmitter for six years, processing over $9 billion in cryptocurrency tran
Early Bitcoin Investor Dies by Suicide — Estate Inaccessible Without Passphrase
Software wallet
During Bitcoin's December 2017 bull run, an anonymous Reddit user disclosed that their brother-in-law — an early Bitcoin investor with substantial holdings — ha
WEX.nz US Citizen Lockout: Recovered Funds Inaccessible Due to Geographic Verification Bar
Exchange custody
Following the July 2017 FBI seizure of BTC-e exchange assets, the platform's successor WEX.nz announced recovery of 55% of client Bitcoin holdings, with plans t
Blockchain.info 2FA Email Delivery Failure — December 2017 Access Lock
Exchange custody
In early December 2017, the user crando discovered they could not access their Blockchain.info hosted wallet after the platform failed to deliver two-factor aut
Wallet.dat Corruption After Accidental Drive Format — Recovery via Data Recovery and Pywallet
Software wallet
In July 2017, AleksTo, a newcomer to Bitcoin, accidentally formatted their hard drive, destroying the only local copy of their wallet.dat file. The user immedia
32 BTC Lost to Windows Reinstall: Wallet.dat Overwritten, Recovery Uncertain
Software wallet
In June 2017, forum user morbius55 discovered that approximately 32 BTC—valued at roughly $84,000 USD at the time—had become inaccessible after reinstalling Win
Bitcoin-qt wallet.dat Corruption: Passphrase Known, File Unrecoverable
Software wallet
A BitcoinTalk user identified as 'lolika' posted a recovery request on December 1, 2017, describing a corrupted Bitcoin Core wallet.dat file created between 201
Armory Cold Wallet Restoration Created Unencrypted Wallet With Plaintext Private Keys
Hardware wallet (single key)
KillerTank maintained Bitcoin in offline cold storage on an air-gapped Raspberry Pi with an 18-word paper backup consisting of 4 random letters per set. In Dece
Blockchain.info Account Lockout: Forgotten Password and Missing Recovery Phrase (2013 Wallet)
Exchange custody
A BitcoinTalk forum user identified as MARK 888 reported in October 2017 that they had lost access to a Blockchain.info wallet created around 2013. The user ret
Jaxx Mobile Wallet — Permanent Loss After Android Factory Reset Without Seed Backup
Software wallet
In September 2017, a BitcoinTalk user (Mikekom) reported installing the Jaxx wallet application on an Android smartphone to hold Bitcoin earned by their 13-year
JAXX Multi-Platform Wallet Sync Failure: 1+ BTC Access Loss
Software wallet
On September 29, 2017, a BitcoinTalk user (93Vette) discovered a critical design flaw in the JAXX multi-platform wallet. The user had maintained two separate JA
Homeland Security Bitcoin Seizure: Unencrypted Seed Phrase Discovered During Search
Software wallet
BurtW, a BitcoinTalk forum user, revealed in April 2017 that he had been arrested and that Homeland Security conducted searches of both his home and office. Dur
Corrupted Bitcoin QT wallet.dat: Undelete and Hex Editor Recovery Attempt
Software wallet
In March 2017, a Bitcoin user identified as Sammo619 described a custody failure involving a Bitcoin QT Core wallet created in 2014. All backups of the wallet.d
20+ Bitcoin Lost to Double Hard Drive Format; Renamed Wallet File Unrecoverable
Software wallet
Speed1987 (David) acquired at least 20 BTC in 2010 and stored the wallet file on his personal computer's hard drive. To obscure the wallet from potential attack
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