Part of the CustodyStress archive of observed Bitcoin custody incidents
Halving Cycle 2 (2013–2016)
The second halving cycle coincides with the growth of exchanges as primary custody infrastructure. Mt. Gox collapsed in 2014 and vendor lockout became a dominant stress pattern. Passphrase-related losses increased as early hardware wallets and encrypted wallets became more common. The blocked rate dropped to 58% as exchange-based constrained outcomes added a new category.
206 cases from this period are included in this archive. Exchange and custodial custody failures account for 47% of cases. 58% of determinate cases resulted in a blocked outcome.
68
Blocked
29
Constrained
20
Survived
89
Indeterminate
83% of determinate cases resulted in blocked or constrained access.
206 observed cases
Blocked
68 (33%)
Constrained
29 (14%)
Survived
20 (10%)
Indeterminate
89 (43%)
Zombie Paintball Incident: Written Password Loss Blocks Access to $20K Bitcoin
Software wallet
Luke purchased his first Bitcoin around 2013 for approximately $200 and continued accumulating holdings over roughly two years, investing between $15,000 and $2
Digital CC v. igot Exchange: $180,000 Bitcoin Claim, Australian Court Action
Exchange custody
Digital CC, an Australian digital currency company, accumulated approximately $180,000 in Bitcoin holdings or claims held on the igot exchange. Beginning in 201
MintPal/Moolah Exchange Collapse: 3,700 BTC Inaccessible After Ryan Kennedy's Exit Scam
Exchange custody
MintPal was a prominent altcoin exchange serving tens of thousands of users in 2014. Following a July 2014 hack that cost approximately $2 million in VeriCoin,
Institutional lockout — exchange custody, Australia (2015)
Exchange custody
igot, an Australian Bitcoin exchange operated by Remi Fabre under the digital.cc domain, entered a state of operational dysfunction beginning in August 2015. Us
Kraken Exchange DDoS Attack — Users Locked Out During November 2015 Extortion Siege
Exchange custody
Kraken, a US-registered cryptocurrency exchange founded in 2011, received an extortion letter in November 2015 demanding Bitcoin payment in exchange for cancell
KipCoin Exchange Linode Hosting Compromise: October 2014 Breach, February 2015 Disclosure
Exchange custody
KipCoin operated as a custodial Bitcoin exchange running infrastructure on Linode virtual private servers. In June 2014, Linode suffered a security breach that
Ryan Piercy Kidnapped in Costa Rica — First Widely Reported Bitcoin Ransom Demand
Unknown custody system
On January 20, 2015, Ryan Piercy, a Canadian national residing in San José, Costa Rica, was abducted by kidnappers who made an unprecedented demand: $500,000 in
Otohs: 76 BTC Withdrawal Request Refused by Insolvent Cryptsy (October 2015)
Exchange custody
On October 5, 2015, a Reddit user identified as Otohs submitted a withdrawal request for 76 BTC from his verified Cryptsy account, which carried no withdrawal l
Cryptsy Inactive Account Bitcoin Disappearance (2015)
Exchange custody
In 2015, a Bitcoin holder registered on Cryptsy after acquiring Dogecoin, which they subsequently traded for Bitcoin. The account remained dormant for over a ye
Institutional lockout — exchange custody, Australia (2015)
Exchange custody
In August 2015, the Australian Bitcoin exchange igot ceased all operations and communications, leaving customers unable to access their holdings or funds. Reddi
Bitstamp Exchange Hack — 19,000 BTC Stolen via Employee Phishing, January 2015
Exchange custody
On January 4, 2015, Bitstamp discovered that operational hot wallets held approximately 19,000 BTC had been compromised. The Luxembourg-based exchange, a primar
Father Died in 2015 With Bitcoin: Daughter Searches 200 USBs, Finds Nothing
Software wallet
A father purchased Bitcoin in the early 2010s, a decision that created friction within his marriage. He died unexpectedly in 2015 without documenting his holdin
Bitcoin Core USB Wallet (2015): Passphrase Lost, Balance Unconfirmed After Reimport
Software wallet
In 2015, an individual secured Bitcoin on a Bitcoin Core wallet stored on an external USB drive, encrypted with a passphrase. Years later, the owner connected t
Encrypted Bitcoin Core Wallet Loss: Forgotten Passphrase, Selective Key Export Failure
Software wallet
In October 2015, forum user phantitox reported recovering a wallet.dat file from a damaged hard drive, only to discover the passphrase protecting the encrypted
OKCoin Halts US Customer Access (August 2015): Regulatory Exclusion
Exchange custody
OKCoin, then a top-ten Bitcoin exchange by trading volume, announced on August 31, 2015 that it would cease accepting USD deposits from American users and prohi
ThrillHou v. Cryptsy: Account Lockout, KYC Data Misuse, and Alleged Identity Compromise
Exchange custody
ThrillHou, a Cryptsy user, experienced repeated account lockouts beginning in 2015. When support staff operating under aliases BigJohn and John McPherson repeat
Bitfinex May 2015 Hot Wallet Breach: 1,400 BTC Stolen, Trading Suspended
Exchange custody
Bitfinex, a major cryptocurrency exchange operating under Hong Kong incorporation and British Virgin Islands registration, suffered a security breach in May 201
Forgotten Bitcoin Wallet on Lost Amazon Fire Phone: Data Recovery Failure
Software wallet
In 2015, a friend transferred approximately $10 worth of Bitcoin to a user's Amazon Fire phone using a mobile wallet application as payment for donuts. The user
Hard Drive Format Recovery: 2 BTC Restored via Sector Scanning and wallet.dat Reconstruction
Software wallet
In approximately 2015, marilyn4325 formatted a hard drive and installed Windows 10, intending to preserve wallet data via backup first. However, the backup beca
Forgotten Blockchain.info Password: Client-Side Encryption Locks €100 Bitcoin Permanently
Exchange custody
On September 17, 2015, a Blockchain.info user with the forum username Seporstia posted requesting help recovering access to a hosted wallet after forgetting the
Blockchain.info Account Lockout: Forgotten Password, Missing Seed Phrase, $3,800 USD Inaccessible
Exchange custody
TheLoser created a hosted wallet on Blockchain.info via the Apple mobile application in late September 2015. The wallet creation process did not present or prov
Cryptsy Freezes 175 BTC: Ukrainian User Blocked by KYC During Armed Conflict
Exchange custody
In 2015, a Reddit user known as alkinsonf held 175 Bitcoin on the popular exchange Cryptsy following an active trading period with no apparent issues. Without w
Blockchain.com 2015 Private Key Encoding Bug: 0.48 BTC Permanently Inaccessible
Exchange custody
In August 2022, a user identified as montythegoat discovered an old Blockchain.com wallet on their Google Drive while cleaning archived files. The wallet had be
Coinbase Bitcoin Inheritance Without Estate Plan or Recovery Instructions
Exchange custody
A Bitcoin advocate died by suicide in March, leaving approximately $15,000 USD in Bitcoin held on Coinbase. The deceased had not designated a recovery contact,
Forgotten Bitcoin Core Passphrase: Third-Party Recovery Service Success — Community Skepticism
Software wallet
In July 2015, a BitcoinTalk user (bassride2) discovered that while they had meticulously backed up their Bitcoin Core wallet.dat file multiple times, they had f
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