Part of the CustodyStress archive of observed Bitcoin custody incidents
Present and Interpretable
Cases where documentation was available and interpretable but other barriers prevented recovery.
Even where documentation was present and interpretable, 62% of determinate cases resulted in a blocked outcome. Documentation reduces but does not eliminate access failure — in many cases the constraint was technical or institutional rather than informational.
174
Blocked
54
Constrained
51
Survived
20
Indeterminate
82% of determinate cases resulted in blocked or constrained access.
299 observed cases
Blocked
174 (58%)
Constrained
54 (18%)
Survived
51 (17%)
Indeterminate
20 (7%)
Blockchain.info iOS Wallet: $3,600 Lost to Missing Mnemonic and Unresettable Password
Exchange custody
In September 2015, TheLoser created a Bitcoin wallet on Blockchain.info using an iOS mobile device. Unlike documented Blockchain.info workflows, the wallet crea
Forgotten Passphrase and Overwritten Wallet.dat: 0.50 BTC Permanently Lost
Software wallet
In May 2015, BitcoinTalk user grovearmada discovered they had lost access to an encrypted Bitcoin wallet containing 0.50 BTC (approximately $115–120 USD at 2015
Cryptsy November 2015: Three Frozen Withdrawals, Unresponsive Support, Hidden Insolvency
Exchange custody
In November 2015, a Cryptsy user publicly identified as Bitcointard filed detailed complaints across The Merkle, Reddit, and Bitcointalk forums describing three
Recovery of Dormant Blockchain.info Wallet via Legacy 20-Word Mnemonic (2017)
Exchange custody
Roland808, a BitcoinTalk user, discovered a text file on their computer in March 2017 dated from 2014 containing a label 'bitcoin nmemonic' followed by 20 rando
Mt. Gox Exchange Collapse: 750,000 Bitcoin Trapped After February 2014 Withdrawal Halt
Exchange custody
Mt. Gox, the world's largest Bitcoin exchange at the time, announced a complete halt to all Bitcoin withdrawals on February 7, 2014. The exchange attributed the
MintPal Exchange: 3,701 BTC Theft by Operator Ryan Kennedy (2014)
Exchange custody
Ryan Kennedy, operating under the alias Alex Green with a public presence in the Dogecoin community, acquired MintPal—a mid-tier altcoin exchange—in mid-2014. T
Windows System Refresh and Data Recovery Failure: Bitcoin Permanently Inaccessible
Software wallet
In 2014, sachalamp's Windows 7 or 8 computer experienced a system failure. The user performed a Windows refresh operation, which reset Bitcoin Core and severed
Mt. Gox Exchange Collapse: 850,000 BTC Lost, 127,000 Creditors Locked Out
Exchange custody
Mt. Gox operated as the dominant Bitcoin exchange in early 2014, processing over 70% of global Bitcoin transactions. On February 7, 2014, the platform abruptly
Vircurex Exchange Freezes Bitcoin Withdrawals, 1,666 BTC Remains Inaccessible
Exchange custody
Vircurex, founded in October 2011, operated as a custodial cryptocurrency exchange with servers in Beijing but registered falsely as a Belize entity—later deter
Cryptsy Exchange: 13,000 BTC Theft Concealed 18 Months, Customer Funds Lost
Exchange custody
Cryptsy was a cryptocurrency exchange operating in the early 2010s that suffered a critical security breach in July 2014. A developer associated with Lucky7Coin
BitInstant Exchange Collapse: Charlie Shrem Arrest Freezes Customer Funds
Exchange custody
BitInstant operated as one of the earliest and most prominent custodial Bitcoin exchanges in the United States, co-founded by Charlie Shrem with backing from th
Vircurex Exchange Freezes Customer Bitcoin Indefinitely After 2013 Hacks
Exchange custody
Vircurex, an altcoin exchange operating during the early cryptocurrency era, halted all withdrawals in March 2014 after suffering two significant security breac
Picostocks Bitcoin Exchange: 7,196 BTC Lost to Insider Theft (2013–2014)
Exchange custody
Picostocks was a custodial Bitcoin exchange that allowed users to hold Bitcoin-denominated shares in various projects. The platform suffered two major theft inc
Flexcoin Collapse: 896 BTC Hot Wallet Theft Leaves Users Permanently Locked Out
Exchange custody
Flexcoin, an Alberta-based service marketed as the first Bitcoin bank, operated a custodial platform for users seeking institutional-grade storage and transfer
MtGox Withdrawal Halt and Bankruptcy: 400K Inheritance Permanently Blocked
Exchange custody
In 2014, the largest Bitcoin exchange at that time, MtGox, ceased Bitcoin withdrawals and subsequently filed for bankruptcy protection. A documented case emerge
Electrum Wallet Recovery After Seed Backup Loss: electrum.dat File Decryption
Software wallet
In April 2014, a BitcoinTalk forum user (DarkHyudrA) experienced custody access failure after formatting their personal computer without preserving a backup cop
Mt. Gox Exchange Collapse: 850,000 BTC Lost, 127,000 Creditors, 10-Year Recovery
Exchange custody
Mt. Gox operated as the world's primary Bitcoin exchange from 2006 onward, handling over 70% of global Bitcoin transaction volume at its peak. The platform func
MintPal Exchange Bankruptcy and 3,894 BTC Theft by Ryan Kennedy
Exchange custody
MintPal was an altcoin exchange that suffered a hack of 8 million Vericoin in July 2014. The exchange was subsequently acquired by Ryan Kennedy, who operated un
Mt. Gox Exchange Collapse: Operator Theft and 650,000 Lost Customer Bitcoin
Exchange custody
Mt. Gox operated as the dominant Bitcoin-to-fiat exchange from 2010 to 2014, handling approximately 70% of global Bitcoin trading volume at its peak. The platfo
James Howell's Hard Drive: 8,000 Bitcoin Lost in Welsh Landfill
Hardware wallet (single key)
James Howell, a British-based individual, accidentally discarded a hard drive containing private keys to approximately 8,000 Bitcoin while cleaning his office a
FXBTC Shanghai Exchange Premature Closure Blocks Customer Withdrawals
Exchange custody
FXBTC was a Shanghai-based cryptocurrency exchange operating during China's early Bitcoin trading boom. In early May 2014, following escalating regulatory press
Mt. Gox Withdrawal Crisis: levino's 347-Page Thread Documents SEPA Delays (April 2013)
Exchange custody
On April 18, 2013, BitcoinTalk user levino initiated a withdrawal of Euro proceeds from Mt. Gox, the world's largest Bitcoin exchange at that time. After 14 day
1,000 BTC Permanently Lost After Brother Deletes wallet.dat From Shared Dropbox Folder
Software wallet
In 2017, Hacker News user illumin8 disclosed a permanent loss of 1,000 BTC resulting from a wallet file deletion in a shared Dropbox folder. The Bitcoin wallet
Bitcoin-Qt 0.8.0-beta Wallet Corruption on OS X Mountain Lion — Unrecovered After Five Months
Software wallet
In late April 2013, jordan.dev, a Bitcoin-Qt user on macOS Mountain Lion 10.8.3, encountered a crash (EXC_BAD_ACCESS/SIGBUS) when launching Bitcoin-Qt 0.8.0-bet
James Howell's 8,000 Bitcoin Hard Drive: Landfill Loss Without Backup
Software wallet
James Howell, a computer professional based in Wales, accumulated approximately 8,000 Bitcoin during the early mining era through a combination of mining and ac
Documentation status