Part of the CustodyStress archive of observed Bitcoin custody incidents
Undocumented Recovery Procedure — Passphrase Unavailable
Cases where no written procedure existed for how recovery would be executed. The holder understood the arrangement; no record existed to guide anyone else. This page shows archive cases where both conditions were present.
158 observed cases
Outcome distributions are available in archive statistics.
10 Million Dogecoins Inaccessible After Forgotten Spending PIN on Android Wallet
Software wallet
In January 2016, a user accumulated approximately 10 million Dogecoins (valued at roughly $1,500 USD) on an Android Langerhans wallet over one week. The coins w
Online Wallet Password Lost Without Seed Phrase Backup
Exchange custody
In November 2017, a BitcoinTalk user (mattmaxx) discovered they had lost access to an online Bitcoin wallet created approximately one year earlier on a laptop t
Blockchain.info Wallet Access Lost After SD Card Automatic Format During Device Migration
Exchange custody
In June 2016, a Blockchain.info user with the handle 'Graver' lost access to their Bitcoin holdings following a device migration that exposed the fragility of s
BIP39 Passphrase Confusion: How a Mobile PIN Hid Bitcoin for Five Years
Software wallet
In mid-2016, the user's Android device failed. They recovered their MyCelium wallet using their seed phrase but found all pre-2016 Bitcoin gone. The wallet show
Bitcoin Core Wallet Corruption: Selective Key Decryption Failure and Community Recovery
Software wallet
Henke created an encrypted wallet backup on December 20, 2015, containing approximately 4 BTC. After refreshing his Windows 7 system and reinstalling Bitcoin Co
Lost BIP38 Passphrase on Paper Wallet: 256 Case Combinations, No Documentation
Software wallet
In March 2015, a user known as 'germanuniv' created a paper wallet using bitaddress.org with BIP38 encryption enabled. To generate the passphrase, the user deri
Zombie Paintball Incident: Written Password Loss Blocks Access to $20K Bitcoin
Software wallet
Luke purchased his first Bitcoin around 2013 for approximately $200 and continued accumulating holdings over roughly two years, investing between $15,000 and $2
Bitcoin Core USB Wallet (2015): Passphrase Lost, Balance Unconfirmed After Reimport
Software wallet
In 2015, an individual secured Bitcoin on a Bitcoin Core wallet stored on an external USB drive, encrypted with a passphrase. Years later, the owner connected t
Encrypted Bitcoin Core Wallet Loss: Forgotten Passphrase, Selective Key Export Failure
Software wallet
In October 2015, forum user phantitox reported recovering a wallet.dat file from a damaged hard drive, only to discover the passphrase protecting the encrypted
Forgotten Blockchain.info Password: Client-Side Encryption Locks €100 Bitcoin Permanently
Exchange custody
On September 17, 2015, a Blockchain.info user with the forum username Seporstia posted requesting help recovering access to a hosted wallet after forgetting the
Forgotten Bitcoin Core Passphrase: Third-Party Recovery Service Success — Community Skepticism
Software wallet
In July 2015, a BitcoinTalk user (bassride2) discovered that while they had meticulously backed up their Bitcoin Core wallet.dat file multiple times, they had f
Electrum Wallet Password Loss Without Seed Phrase Backup
Software wallet
In November 2015, a BitcoinTalk user created a password-protected Electrum software wallet for testing purposes and set a password they believed followed the pa
0.3 BTC Lost After Uninstalling Blockchain.info Desktop Wallet Without Backup
Exchange custody
In June 2015, a user identified as Williams2017 received approximately 0.3 BTC (then valued at roughly $70 USD) from an entity called 'www.instantgold.ng' to th
Forgotten Passphrase and Overwritten Wallet.dat: 0.50 BTC Permanently Lost
Software wallet
In May 2015, BitcoinTalk user grovearmada discovered they had lost access to an encrypted Bitcoin wallet containing 0.50 BTC (approximately $115–120 USD at 2015
Lost Blockchain.info iOS Wallet Password (2014) — Recovery Attempt via BTCRecover
Exchange custody
In December 2021, a BitcoinTalk user identified as Quix77 disclosed loss of access to a Blockchain.info wallet created in August 2014 via the iOS Blockchain app
Electrum Desktop Wallet: 0.7 BTC Locked by Forgotten Password, Missing Seed Phrase
Software wallet
Liam, a new Bitcoin user (BitcoinTalk username AbeTheCat), purchased 0.7 BTC in October 2014 and stored it in an Electrum desktop software wallet on his origina
Password Safe Crash Leaves Blockchain.info Wallet Inaccessible
Exchange custody
In January 2014, a BitcoinTalk user identified as StinkyS4L discovered that their Password Safe application had crashed, rendering all stored passwords inaccess
BIP38 Passphrase Recovery Service Abandonment (2014)
Software wallet
In July 2014, a BitcoinTalk forum user identified as houseo posted in the Services section describing a custody access failure involving a forgotten BIP38 passp
KeePass Database Corruption: 11.7 BTC Locked Behind Unrecoverable Password
Software wallet
In April 2014, a BitcoinTalk user reported that their cousin had lost access to 11.7 BTC held in an encrypted wallet.dat file. The cousin had generated a strong
Forgotten Passphrase: 3.3 BTC Recovered by Third-Party Service for 20% Fee
Software wallet
In June 2014, a BitcoinTalk user identified as marsje007 discovered they could no longer access a wallet containing 3.3 BTC after changing the passphrase and fa
22.1 BTC Bitcoin-Qt Wallet Password Recovery via Community Brute Force (2014)
Software wallet
In November 2014, a Bitcoin-Qt wallet containing 22.1 BTC became inaccessible when its owner forgot the passphrase. The owner had documented the password creati
Forgotten Password on Blockchain.info Web Wallet: 0.22 BTC Inaccessible
Exchange custody
In October 2014, a Bitcoin Forum user (findftp) sought technical assistance for a friend who had lost access to a Blockchain.info wallet containing 0.22 BTC (ap
Forgotten Encryption Passphrase Blocks Access to 10+ BTC in Bitcoin Core Wallet
Software wallet
In December 2014, a BitcoinTalk user identifying as casperround publicly sought help recovering access to an encrypted Bitcoin Core wallet containing over 10 BT
Passphrase unavailable — Bitcoin-Qt (2013)
Software wallet
In November 2013, BitcoinTalk user eric89 reported a custody failure involving a Litecoin wallet mined in April 2013. The user had encrypted the wallet using Li
Passphrase unavailable — software wallet (2013)
Software wallet
On February 5, 2014, BitcoinTalk user repukken posted in the encrypted wallet recovery thread seeking help to brute-force access to a Dogecoin wallet after forg
Related archive views
All Undocumented Recovery Procedure cases
All Passphrase Unavailable cases
Undocumented Recovery Procedure — Device Loss
Undocumented Recovery Procedure — Owner Death
Undocumented Recovery Procedure — Seed Unavailable
Single-Person Knowledge — Passphrase Unavailable
Passphrase Dependency — Passphrase Unavailable
Device-Dependent Access — Passphrase Unavailable
All cases
Translate