Part of the CustodyStress archive of observed Bitcoin custody incidents
Undocumented Recovery Procedure — Seed Unavailable
Cases where no written procedure existed for how recovery would be executed. The holder understood the arrangement; no record existed to guide anyone else. This page shows archive cases where both conditions were present.
133 observed cases
Outcome distributions are available in archive statistics.
Los Angeles Wildfire Destroys Only Seed Phrase Backup — Total Loss
Software wallet
In January 2025, a Reddit user reported that their 70-year-old aunt had lost her entire cryptocurrency savings during the Los Angeles wildfires. The aunt had st
Pre-HD Bitcoin Core Wallet Lost in OS Upgrade: Backup Strategy Failure
Software wallet
In June 2025, a Bitcoin forum user reported a custody failure involving a Bitcoin Core wallet created circa 2014, during the era before hierarchical determinist
Lost Phone Containing All Wallets; $300 Trapped in Unknown Address
Software wallet
On July 7, 2025, a user copied what they believed to be their own wallet address from their phone's clipboard and sent $300 in Bitcoin to it. The transaction co
BitcoinTalk Seed Phrase Loss Reports: Computer Crash, Device Corruption, Paper Wallet Failures
Software wallet
On January 26, 2024, BitcoinTalk user riverdip initiated a community thread soliciting incident reports about Bitcoin inaccessibility. The thread surfaced multi
BRD Wallet Access Loss: Incomplete Backup, Missing Seed Phrase
Exchange custody
MLNiemczyk2411 created a BRD wallet several years before November 2024 but neglected to properly document the recovery materials. During wallet initialization,
Ledger Nano S with Incomplete 9-Word Recovery Phrase: $10K Trapped
Hardware wallet (single key)
In March 2024, a BitcoinTalk user reported that their partner had lost access to a Ledger Nano S purchased approximately seven years earlier. During initial set
Bitcoin Core Wallet Encryption Generated New Seed: Lost Access to Funded Addresses
Software wallet
In June 2024, a Bitcoin Core user deleted their server and all associated data, but retained a backup copy of wallet.dat on their computer. The user encrypted t
Lost Recovery Seed on Trezor Hardware Wallet: Permanent Access Failure
Hardware wallet (single key)
In January 2024, a BitcoinTalk user identified as carlosrodriguez88 reported a critical access failure involving a Trezor hardware wallet running firmware versi
Fragmented BIP39 Seed Recovery: $25M Ethereum Wallet with 6 Missing Words
Hardware wallet (single key)
In November 2024, a Bitcoin Forum user identified as 'yzeb' disclosed a self-inflicted custody access failure involving an Ethereum HD wallet derived from a BIP
Ledger HW1 v1.0.1 Device Locked: Firmware Obsolete, Seed Phrase Lost, No Recovery Path
Hardware wallet (single key)
In March 2024, a BitcoinTalk forum user (nimrodlehavi) reported complete inability to access Bitcoin stored on a Ledger HW1 version 1.0.1 hardware wallet. The u
Deleted wallet.dat Recovery Attempt: Corruption Barrier (Tigerbill, May 2023)
Software wallet
In May 2023, Tigerbill, a junior member of the BitcoinTalk forum, permanently deleted their wallet.dat file containing an unspecified quantity of Bitcoin. The u
Incomplete Seed Phrase and Lost Email Access Lock Blockchain.info Wallet
Exchange custody
In September 2023, a forum user posted on behalf of an elderly relative seeking recovery assistance for a Bitcoin wallet created on Blockchain.info in 2015 or 2
Corrupted Bitcoin Core wallet.dat: Encrypted mkey Recovery Without Wallet Access
Software wallet
A Bitcoin Core user encountered wallet corruption and successfully extracted a 94-digit encrypted master key (mkey) from the damaged wallet.dat file. The user r
Seed Phrases Lost in Computer Reformat — angrybirdy's Unrecoverable Self-Custody Failure
Software wallet
angrybirdy, a BitcoinTalk Sr. Member, accumulated Bitcoin through legitimate cryptocurrency work: signature campaigns and white paper translation projects condu
Bitcoin Core Wallet Database Corruption: Berkeley DB Panic Blocks 2016 Backup Access
Software wallet
In January 2022, a BitcoinTalk user (cold_chardonnay) located a wallet.dat backup file from approximately 2016 stored on a backup disc. The user had minimal Bit
Lost 3 of 12 Mnemonic Words With Unknown Word Order — Brute-Force Recovery Attempted
Software wallet
In early 2022, a Bitcoin holder discovered they had lost three words from a twelve-word mnemonic seed phrase and could not reliably recall the order of the rema
Bitcoin Armory Private Key Lost After Health Issue: 60 BTC Inaccessible
Software wallet
In May 2022, a Bitcoin holder reported losing access to approximately 60 Bitcoin stored in Bitcoin Armory since 2014. The loss occurred following a health probl
Phone Lost With 12-Word Recovery Phrase Stored: Permanent Bitcoin Loss
Software wallet
On April 4, 2022, a Bitcoin holder reported losing their mobile phone on which they had stored their 12-word recovery phrase. The user retained knowledge of the
Coinbase Wallet $15,000 Loss: Deferred Seed Phrase, iPhone Update, No Recovery
Software wallet
A long-term Coinbase customer transferred approximately $15,000 USD to a newly created Coinbase Wallet in February 2021, intending to access Uniswap for decentr
Paper Wallet Destroyed in Fire: Complete Loss of BIP38 Encrypted Key, Seed Phrase, and Password
Software wallet
In February 2021, a Bitcoin user posted to the Bitcoin Forum describing the loss of a paper wallet after fire damage destroyed the physical backup. The wallet h
1.5M Dogecoins Trapped in Corrupted wallet.dat: Recovery Attempt Stalled
Software wallet
In 2013, the user purchased over 3,000,000 dogecoins for approximately $1,000 USD. After spending roughly half, they retained 1,500,000 dogecoins and created a
Recovery Phrase Failed to Restore Imported Addresses: Funds Permanently Inaccessible
Software wallet
A Blockchain.com user had deposited Bitcoin into imported addresses within their wallet application, unaware that funds in imported addresses required separate
Bitcoin Lost After Hard Disk Format Without wallet.dat Backup
Software wallet
A Bitcoin Core user received bitcoin in 2013 but did not understand the criticality of wallet.dat at that time. In 2017, the user formatted their hard disk and
Coinbase Wallet Lockout with Corrupted Google Drive Backup
Exchange custody
In June 2021, a Coinbase Wallet user reported being locked out of their account but believed recovery was possible because they had exported a backup file to Go
Multibit Wallet Recovery Failure: Invalid 16-Word Seed Phrase After 7 Years
Software wallet
NickyGH established a Multibit wallet in 2014 at a Bitcoin education event held in Shoreditch, London. A technician guided the setup and instructed the user to
Related archive views
All Undocumented Recovery Procedure cases
All Seed Unavailable cases
Undocumented Recovery Procedure — Device Loss
Undocumented Recovery Procedure — Owner Death
Undocumented Recovery Procedure — Passphrase Unavailable
Single-Person Knowledge — Seed Unavailable
Passphrase Dependency — Seed Unavailable
Device-Dependent Access — Seed Unavailable
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