Part of the CustodyStress archive of observed Bitcoin custody incidents
Undocumented Recovery Procedure — Seed Unavailable
Cases where no written procedure existed for how recovery would be executed. The holder understood the arrangement; no record existed to guide anyone else. This page shows archive cases where both conditions were present.
133 observed cases
Outcome distributions are available in archive statistics.
2,000 BTC Lost in Atomic Wallet: Recovery Phrase Gone After OS Reinstall
Software wallet
In September 2020, a BitcoinTalk user posted a custody access failure involving approximately 2,000 BTC held in an Atomic wallet. The user had lost their 12-wor
Missing 2 of 12 Mnemonic Words: Brute Force Recovery Feasibility
Hardware wallet (single key)
In March 2020, a Bitcoin holder wrote their 12-word BIP39 mnemonic on paper. During storage or handling, the last two words were torn away and lost, leaving onl
Unknown 12-Word Seed Phrase From 2009–2011: Verifying Custody and Access
Unknown custody system
SheriffBass posted on BitcoinTalk in August 2020 describing possession of a 12-word numbered seed phrase allegedly created between 2009 and 2011, with unclear p
Wallet.dat Corruption and Salvage Failure After Bitcoin.org Wallet Import
Software wallet
An individual who ran Bitcoin software during 2009 and 2010 located an old data file (renamed to xxxx.dat) years later and attempted to recover it. In July 2020
Incomplete Seed Phrase Recovery: Father's Electrum Wallet With 2 Missing Words
Software wallet
In November 2020, a BitcoinTalk user identified as ileikmath posted about a custody access failure affecting their father's Bitcoin holdings stored in an Electr
Blockchain.info Wallet Access Lost: Destroyed Phone Note, Discarded Seed Paper, Partial Password
Exchange custody
In April 2020, a forum user described a friend's custody access failure involving a Blockchain.info hosted wallet (the platform later rebranded to Blockchain.co
Atomic Wallet: 2 BTC Permanently Inaccessible After OS Reinstall Without Seed Backup
Software wallet
In September 2020, a BitcoinTalk user (dovjann) disclosed a complete custody failure involving approximately 2 BTC held in Atomic Wallet on a Windows laptop. At
Electrum Wallet File Lost After Reinstall — Seed Phrase Forgotten
Software wallet
On March 14, 2019, a BitcoinTalk forum user (franktyler01) reported a custody access failure involving Electrum, a popular desktop software wallet. The user had
Ledger Nano PIN and Recovery Seed Lost: Complete Custody Failure
Hardware wallet (single key)
On March 18, 2019, a BitcoinTalk user identified as mad_foodie posted a request for help recovering Bitcoin stored on a Ledger Nano hardware wallet. The user ha
Blockchain.com Web Wallet Access Failures: Lost Passwords and Inaccessible Email Recovery
Exchange custody
Between 2013 and 2019, several users created Bitcoin wallets on blockchain.com (formerly blockchain.info), a web-based custodial platform popular during early B
Bitcoin Core Wallet Deleted During Hard Drive Format — No Backup
Software wallet
In April 2019, a Bitcoin Core user downloaded the full-node software but encountered synchronization delays due to insufficient storage space. The installation
House Fire Destroyed Hardware Wallet: Single Point of Failure in Self-Custody
Hardware wallet (single key)
An individual experienced a house fire that destroyed approximately half their home and most possessions, including a Ledger hardware wallet containing under $1
Ledger Nano S: 23 of 24 Mnemonic Words with Passphrase, Missing Final Word
Hardware wallet with passphrase
In May 2018, a Ledger Nano S user accidentally wiped their device during testing and discovered they had retained 23 of 24 seed words, written down in order, pl
Paper Wallet QR Code Case Mismatch: Single Character Locked Access for 2.5 Years
Software wallet
Al Reno generated an offline paper wallet using bitaddress.org in August 2018, manually printing both public and private keys with QR codes to physical paper. H
College-Era Bitcoin Miner: Wallet.dat Recovered, But Addresses Empty
Software wallet
In early 2018, a Bitcoin Forum user identified as cdcine sought help recovering Bitcoin he had mined during his college years using Bitcoin Core version 0.3.23,
Bitcoin-Qt HD Wallet Change Address Lost to Deleted wallet.dat File
Software wallet
In May 2018, a BitcoinTalk user identified as Tuee22 performed a transaction sending 0.01 BTC to an online vendor using Bitcoin-Qt. The user had maintained a si
Ledger Nano S Seed Phrase Transcription Error: Duplicate Words at Positions 9 and 12
Hardware wallet (single key)
In September 2018, a BitcoinTalk user identified as efreeet reported a custody access failure on a Ledger Nano S hardware wallet. The user had originally genera
Lost Final Word of Ledger Nano S 24-Word Seed: 110,000 Dogecoin Case
Hardware wallet (single key)
On March 8, 2018, a BitcoinTalk forum user identified as Ma1k reported losing the 24th word of a Ledger Nano S BIP39 recovery seed phrase. The loss occurred aft
Recovered 12-Word Seed Phrase but Balance Shows Zero: Imported Address Problem
Software wallet
In September 2018, a Bitcoin holder attempted to recover wallet access after forgetting which software they had originally used. They obtained a 12-word recover
Ledger Nano S Application Loss With Missing Seed Phrase Backup
Hardware wallet (single key)
On May 9, 2018, a BitcoinTalk Hardware Wallets forum user (bPatrick401) disclosed a custody access failure involving a Ledger Nano S device. The incident began
Mycelium Bitcoin Access Loss: PIN Change and Seed Phrase Recovery Confusion
Software wallet
In November 2017, a Mycelium wallet user (AdunToridas) encountered a critical access loss incident after routine account maintenance. The user had created a Myc
Armory Paper Backup Recovery Displays Zero Balance Despite Correct Restoration
Software wallet
In November 2017, user xTwin25 initiated recovery of Bitcoin holdings stored in Armory, a desktop software wallet. The user possessed a paper backup containing
Lost Android Wallet.dat After Device Wipe and Lending — No Backup
Software wallet
In December 2017, a BitcoinTalk user identified as dandyret described losing access to a Bitcoin wallet stored on an Android phone. The user had wiped the devic
25 Bitcoin Lost After Computer Crash: Wallet Identity Unknown
Software wallet
In November 2017, a Bitcoin Stack Exchange user disclosed that they had purchased 25 bitcoins years prior and deposited them into a wallet on a personal compute
Blockchain.info Watch-Only Import Without Private Key Retention
Exchange custody
In June 2017, a Bitcoin Talk forum user (amirheavy666) discovered that approximately 0.00027375 BTC accumulated on a Blockchain.info wallet created around 2014
Related archive views
All Undocumented Recovery Procedure cases
All Seed Unavailable cases
Undocumented Recovery Procedure — Device Loss
Undocumented Recovery Procedure — Owner Death
Undocumented Recovery Procedure — Passphrase Unavailable
Single-Person Knowledge — Seed Unavailable
Passphrase Dependency — Seed Unavailable
Device-Dependent Access — Seed Unavailable
All cases
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