CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
Undocumented Recovery ProcedureBlocked

Undocumented Recovery Procedure — Blocked

Cases where an undocumented recovery procedure produced a blocked outcome. No written record existed to guide anyone through recovery when the original holder became unavailable.

174 cases in this intersection. 100% of determinate cases resulted in a blocked outcome. The most common recovery path is no path available.

174
Blocked
0
Constrained
0
Survived
0
Indeterminate

100% of determinate cases resulted in blocked or constrained access.

174 observed cases
Blocked
174 (100%)
Forgotten Blockchain.info Password: Client-Side Encryption Locks €100 Bitcoin Permanently
Exchange custody
Blocked 2015
On September 17, 2015, a Blockchain.info user with the forum username Seporstia posted requesting help recovering access to a hosted wallet after forgetting the
Blockchain.info iOS Wallet: $3,600 Lost to Missing Mnemonic and Unresettable Password
Exchange custody
Blocked 2015
In September 2015, TheLoser created a Bitcoin wallet on Blockchain.info using an iOS mobile device. Unlike documented Blockchain.info workflows, the wallet crea
0.3 BTC Lost After Uninstalling Blockchain.info Desktop Wallet Without Backup
Exchange custody
Blocked 2015
In June 2015, a user identified as Williams2017 received approximately 0.3 BTC (then valued at roughly $70 USD) from an entity called 'www.instantgold.ng' to th
Forgotten Passphrase and Overwritten Wallet.dat: 0.50 BTC Permanently Lost
Software wallet
Blocked 2015
In May 2015, BitcoinTalk user grovearmada discovered they had lost access to an encrypted Bitcoin wallet containing 0.50 BTC (approximately $115–120 USD at 2015
Ruairi's Lost Paper Backup: €80 Bitcoin, Both Credentials on One Document
Software wallet
Blocked 2015
Ruairi purchased approximately €80 worth of Bitcoin in late 2015, driven by curiosity about the emerging technology and its associations with dark web markets.
10,000 DOGE from Bittylicious (2014): Device Loss, No Backup, SSD Wiped
Software wallet
Blocked 2014
In December 2014, a UK-based BitcoinTalk user (apda) received 10,000 DOGE from Bittylicious, a London-regulated cryptocurrency exchange (BIOM Ltd), and directed
Windows System Refresh and Data Recovery Failure: Bitcoin Permanently Inaccessible
Software wallet
Blocked 2014
In 2014, sachalamp's Windows 7 or 8 computer experienced a system failure. The user performed a Windows refresh operation, which reset Bitcoin Core and severed
Bitcoin-Qt Wallet Corruption After Power Loss — Salvage Command Failed to Recover
Software wallet
Blocked 2014
In 2014, a Bitcoin holder stored their funds in a wallet.dat file managed by Bitcoin-Qt on a Windows machine with an SSD. The wallet had been dormant for approx
1,000 BTC Permanently Lost After Brother Deletes wallet.dat From Shared Dropbox Folder
Software wallet
Blocked 2013
In 2017, Hacker News user illumin8 disclosed a permanent loss of 1,000 BTC resulting from a wallet file deletion in a shared Dropbox folder. The Bitcoin wallet
Bitcoin-Qt 0.8.0-beta Wallet Corruption on OS X Mountain Lion — Unrecovered After Five Months
Software wallet
Blocked 2013
In late April 2013, jordan.dev, a Bitcoin-Qt user on macOS Mountain Lion 10.8.3, encountered a crash (EXC_BAD_ACCESS/SIGBUS) when launching Bitcoin-Qt 0.8.0-bet
James Howell's 8,000 Bitcoin Hard Drive: Landfill Loss Without Backup
Software wallet
Blocked 2013
James Howell, a computer professional based in Wales, accumulated approximately 8,000 Bitcoin during the early mining era through a combination of mining and ac
Matthew Moody: Bitcoin Miner Dies in Plane Crash, Wallet Inaccessible
Software wallet
Blocked 2013
Matthew Moody was an early Bitcoin miner who began accumulating coins during the network's nascent period when mining remained feasible on standard consumer har
Wallet.dat Recovery Failure After Premature Bitcoin-Qt Reinstall
Software wallet
Blocked 2013
In mid-2013, a Bitcoin user operating under the handle spoonbender encountered a custody access failure rooted in device loss and procedural error during recove
Bitcoin-Qt Wallet Loss: Executable Backup Without Private Key File (2013)
Software wallet
Blocked 2013
TheD1ceMan, a forum user, experienced an irrecoverable loss of approximately 1.8 BTC (valued at $2,300–$2,700 USD at May 2013 market prices) due to a critical m
James Howells and the Landfill Bitcoin: Device Lost, Recovery Legally Blocked
Software wallet
Blocked 2013
James Howells, a UK resident, discarded a hard drive containing an encrypted Bitcoin wallet during a routine office clearance in 2013. The device was disposed o
Australian Miner Loses Early Bitcoin When Sole USB Backup Drive Fails Irrecoverably
Software wallet
Blocked 2013
Alex, an Australian Bitcoin miner based in Melbourne, mined Bitcoin around 2010 when mining was still a hobbyist activity with negligible monetary value. Unlike
Dave Kleiman Estate vs. Craig Wright: 1.1 Million Bitcoin, Ownership Unresolved
Unknown custody system
Blocked 2013
Dave Kleiman, a computer forensics specialist based in Florida, was an early Bitcoin developer who died on April 26, 2013, after years of declining health follo
Coinbase Paper Wallet Private Key Lost Before Printing—4.5 BTC Inaccessible
Software wallet
Blocked 2013
In December 2013, a Bitcoin newcomer attempted to move funds to a Coinbase-hosted paper wallet generator. The user copied and pasted the private key first, but
Encrypted wallet.dat Corruption: Recovery Attempt After Unplanned Reformat
Software wallet
Blocked 2013
In November 2013, a Bitcoin holder discovered they had deleted their wallet.dat file during a Windows system reformat without maintaining a backup. Realizing th
Blockchain.info Web Wallet (2013): Silent Login Failure, Unresolved After 3 Months
Exchange custody
Blocked 2013
In late 2013, a user created a Bitcoin wallet on blockchain.info, then one of the most popular web-based custodial platforms. The wallet remained accessible dur
Blockchain.info Web Wallet: Imported Private Key Vanished After Sync Popup
Exchange custody
Blocked 2013
In February 2013, a BitcoinTalk user (BurtW) generated a vanity address using vanitygen and imported the private key into his Blockchain.info web wallet account
Lost Private Key in 2012 Bitcoin Core Wallet: 5 mBTC Unspendable
Software wallet
Blocked 2012
Gemwolf installed Bitcoin Core 0.6.3 in 2012, performed brief mining activity, and abandoned the wallet after one day. In November 2022, while searching old sto
Deep Freeze Software Erases Bitcoin Wallet.dat Before Incoming Payment
Software wallet
Blocked 2012
In September 2012, a Bitcoin user operating under the handle blackjhon909 discovered that their Bitcoin wallet had become inaccessible following an unexpected s
250 BTC Lost After Windows Profile Deletion and Repeated System Restore Overwrites
Software wallet
Blocked 2012
In early 2012, a Windows user operating under the handle kentrolla reported losing access to a Bitcoin wallet containing approximately 250 BTC. The wallet.dat f
Early CPU Miner Loses 27,000 BTC to Unrecoverable Drive Failure
Software wallet
Blocked 2012
Dalkore mined 27,000 BTC during Bitcoin's earliest period using CPU mining, when the network was still in its first year and coins carried no meaningful market
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Browse by dependency and outcome
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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