CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
Undocumented Recovery ProcedureBlocked

Undocumented Recovery Procedure — Blocked

Cases where an undocumented recovery procedure produced a blocked outcome. No written record existed to guide anyone through recovery when the original holder became unavailable.

174 cases in this intersection. 100% of determinate cases resulted in a blocked outcome. The most common recovery path is no path available.

Archive analysis — 174 cases
Outcomes
100% of determinate cases resulted in blocked access — 31 percentage points above the archive-wide average of 69%. Only 0% resulted in recovered access — one of the lower survival rates in the archive.
Custody type
67% of cases involved software wallet, followed by exchange custody at 17%.
Primary stress condition
36% of cases involve seed phrase unavailable. Passphrase unavailable accounts for a further 21%.
Documentation
36% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
Structural dependency
100% of cases carry a undocumented recovery procedure dependency tag — the most common structural factor in this subset.
174
Blocked
0
Constrained
0
Survived
0
Indeterminate

100% of determinate cases resulted in blocked or constrained access.

174 observed cases
Blocked
174 (100%)
Los Angeles Wildfire Destroys Only Seed Phrase Backup — Total Loss
Software wallet
Blocked 2025
In January 2025, a Reddit user reported that their 70-year-old aunt had lost her entire cryptocurrency savings during the Los Angeles wildfires. The aunt had st
Armed Home Invasion: Family Forced to Complete $36K Crypto Transfer Under Duress
Software wallet
Blocked 2025
In September 2025, two armed brothers from Texas invaded a home in Grant, Minnesota and held the occupants hostage at gunpoint for approximately nine hours. The
Lost Phone Containing All Wallets; $300 Trapped in Unknown Address
Software wallet
Blocked 2025
On July 7, 2025, a user copied what they believed to be their own wallet address from their phone's clipboard and sent $300 in Bitcoin to it. The transaction co
Inherited Bitcoin Core Wallet with Forgotten Passphrase: No Technical Recovery
Software wallet
Blocked 2025
In May 2025, a user posted to Bitcoin Stack Exchange describing an inheritance custody failure: their father created a Bitcoin Core wallet years prior and then
Jeju Island Luxury Hotel Robbery: OTC Trader Loses $580K to Armed Gang
Unknown custody system
Blocked 2025
In January 2025, a Chinese national operating as an over-the-counter (OTC) cryptocurrency trader arranged to meet a group of six individuals at a luxury hotel o
BitcoinTalk Seed Phrase Loss Reports: Computer Crash, Device Corruption, Paper Wallet Failures
Software wallet
Blocked 2024
On January 26, 2024, BitcoinTalk user riverdip initiated a community thread soliciting incident reports about Bitcoin inaccessibility. The thread surfaced multi
BRD Wallet Access Loss: Incomplete Backup, Missing Seed Phrase
Exchange custody
Blocked 2024
MLNiemczyk2411 created a BRD wallet several years before November 2024 but neglected to properly document the recovery materials. During wallet initialization,
100 Bitcoin Lost on Unbackedup USB Flash Drive: Early Adopter Custody Failure
Software wallet
Blocked 2024
A BitcoinTalk forum user known as 'oktana' disclosed in March 2024 the loss of 100 bitcoins stored on a USB flash drive. The coins were acquired during Bitcoin'
Kevin Mirshahi: Montreal Crypto Influencer Murdered in Custody Crisis
Unknown custody system
Blocked 2024
Kevin Mirshahi, a cryptocurrency influencer based in Montreal, Quebec, Canada, was reported missing in June 2024. His subsequent death was confirmed through pol
Bitcoin Core Wallet Encryption Generated New Seed: Lost Access to Funded Addresses
Software wallet
Blocked 2024
In June 2024, a Bitcoin Core user deleted their server and all associated data, but retained a backup copy of wallet.dat on their computer. The user encrypted t
50–100 Bitcoin Lost on Old Hard Drive Due to Missing Passphrase
Software wallet
Blocked 2024
In December 2024, a professional contacted Stack Exchange reporting that a colleague possessed 50–100 bitcoins stored on an old hard drive in a bitcoin-qt walle
Gabriel Di Noto: Cryptocurrency Coercion and Murder in Argentina
Unknown custody system
Blocked 2024
Gabriel Di Noto was an accountant and active cryptocurrency trader based in Villa Carlos Paz, Argentina. In September 2024, he met a woman through the Tinder da
Lost Recovery Seed on Trezor Hardware Wallet: Permanent Access Failure
Hardware wallet (single key)
Blocked 2024
In January 2024, a BitcoinTalk user identified as carlosrodriguez88 reported a critical access failure involving a Trezor hardware wallet running firmware versi
Ledger HW1 v1.0.1 Device Locked: Firmware Obsolete, Seed Phrase Lost, No Recovery Path
Hardware wallet (single key)
Blocked 2024
In March 2024, a BitcoinTalk forum user (nimrodlehavi) reported complete inability to access Bitcoin stored on a Ledger HW1 version 1.0.1 hardware wallet. The u
Coldlar Pro3 Hardware Wallet: Valid Seed Phrase Insufficient Without Payment Password
Hardware wallet with passphrase
Blocked 2023
On December 4, 2023, a Bitcoin user identified as zzzccc posted to BitcoinTalk describing a critical custody access failure involving a Coldlar Pro3 hardware wa
Seoul Cryptocurrency Kidnapping and Murder: March 2023
Unknown custody system
Blocked 2023
In March 2023, a 48-year-old woman in Seoul, South Korea was abducted by four men who targeted her for her cryptocurrency holdings. The perpetrators used physic
Seed Phrases Lost in Computer Reformat — angrybirdy's Unrecoverable Self-Custody Failure
Software wallet
Blocked 2023
angrybirdy, a BitcoinTalk Sr. Member, accumulated Bitcoin through legitimate cryptocurrency work: signature campaigns and white paper translation projects condu
Legacy Blockchain.com Wallet Inaccessible: Private Keys Don't Match Funded Address
Exchange custody
Blocked 2022
In November 2022, a user (Gemwolf) discovered an old hard drive containing a wallet.dat file and notes from his 2012 Bitcoin experimentation period. Mining acti
Blockchain.com and Exchange Account Loss: Two Cases of Forgotten Credentials and Theft
Exchange custody
Blocked 2022
Two separate custody failures surfaced on BitcoinTalk in January 2022, both rooted in lost access to hosted wallet platforms. Kortez011 reported losing access t
150 BTC Passphrase Lost — No Recovery Method Available
Software wallet
Blocked 2022
On August 19, 2022, a user posted to Bitcoin Stack Exchange describing loss of access to a Bitcoin Core wallet containing 150 BTC (valued at approximately €3.2
Bitcoin Armory Private Key Lost After Health Issue: 60 BTC Inaccessible
Software wallet
Blocked 2022
In May 2022, a Bitcoin holder reported losing access to approximately 60 Bitcoin stored in Bitcoin Armory since 2014. The loss occurred following a health probl
Phone Lost With 12-Word Recovery Phrase Stored: Permanent Bitcoin Loss
Software wallet
Blocked 2022
On April 4, 2022, a Bitcoin holder reported losing their mobile phone on which they had stored their 12-word recovery phrase. The user retained knowledge of the
14.5 BTC Stolen From bitcoinpaperwallet.com-Generated Wallet
Software wallet
Blocked 2021
In January 2021, a Bitcoin holder attempted to create a paper wallet using bitcoinpaperwallet.com. The user reported running the generator offline before sendin
Bitcoin Core Wallet: Encryption Mismatch Between Old Wallet Format and Modern Change Addresses
Software wallet
Blocked 2021
In early January 2021, a husband and wife discovered an old hard drive containing a Bitcoin Core wallet from prior mining operations and promotional credits. On
Simon Arthuis: Murder for Cryptocurrency Access in France, August 2021
Software wallet
Blocked 2021
Simon Arthuis, a computer engineering student in Plancher-Bas, France, was attacked, drugged, tortured, and murdered in August 2021 by five assailants who targe
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Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.