Part of the CustodyStress archive of observed Bitcoin custody incidents
Undocumented Recovery Procedure — Blocked
Cases where an undocumented recovery procedure produced a blocked outcome. No written record existed to guide anyone through recovery when the original holder became unavailable.
174 cases in this intersection. 100% of determinate cases resulted in a blocked outcome. The most common recovery path is no path available.
174
Blocked
0
Constrained
0
Survived
0
Indeterminate
100% of determinate cases resulted in blocked or constrained access.
174 observed cases
Blocked
174 (100%)
Mt. Gox Account Access Permanently Blocked Following Owner Death and Credential Reset
Exchange custody
Mt. Gox ceased operations in February 2014 following the loss of approximately 850,000 Bitcoin. Users with dormant accounts on the platform faced an immediate c
Facebook Mining Scam: $27,830 in Bitcoin Lost After Credential Compromise
Exchange custody
A user new to Bitcoin was introduced to cryptocurrency via Facebook by an account claiming mining expertise. The contact offered to help the user purchase Bitco
Dash Core Wallet Passphrase Forgotten: Permanent Access Loss
Software wallet
In April 2017, a BitcoinTalk forum user identified as 'Ramchandra' posted describing a custody failure involving a Dash Core software wallet. The user had encry
Alexander Halavais: Forgotten Password on 2010 Experimental Bitcoin Purchase
Software wallet
Alexander Halavais, an Associate Professor in the School of Social and Behavioral Sciences at Arizona State University, purchased a small quantity of Bitcoin ar
Blockchain.info Watch-Only Import Without Private Key Retention
Exchange custody
In June 2017, a Bitcoin Talk forum user (amirheavy666) discovered that approximately 0.00027375 BTC accumulated on a Blockchain.info wallet created around 2014
Bitcoin Lost After Hard Drive Format: wallet.dat Unrecovered, Private Key Missing
Software wallet
A Bitcoin holder received cryptocurrency in 2013 via Bitcoin Core but did not understand the critical role of the wallet.dat file in securing access to funds. I
Blockchain.info Legacy Wallet Access Failure: 17-Word Recovery Phrase Incompatibility
Exchange custody
Beginning in late November 2017, multiple users including Ople, nwankwotech, and Boldos reported simultaneous access failures to Blockchain.info wallets created
MultiBit Classic Password Rejection: Verified Credentials, Inaccessible Funds
Software wallet
In November 2017, a BitcoinTalk user reported a critical wallet access failure involving MultiBit Classic 0.5.15 on macOS. The user had created two encrypted wa
Blockchain.info Wallet: Lost Password and Recovery Phrase on Phone
Exchange custody
In June 2017, a Blockchain.info user posted on Bitcoin Stack Exchange reporting the loss of both their wallet password and 12-word recovery phrase after losing
Custodial Wallet Provider Bankruptcy: 2012 Bitcoin Purchase Permanently Inaccessible
Exchange custody
In November 2017, a Bitcoin holder disclosed that they had purchased Bitcoin in 2012 but subsequently lost access to their holdings after the company maintainin
Deceased Father's Bitcoin Inaccessible: No Keys, No Will, No Documentation
Unknown custody system
In 2017, a Reddit user posted to r/Bitcoin describing their father's death and the discovery that he had owned Bitcoin but left no will, private keys, seed phra
Bitcoin Core Wallet Lost When Computer Discarded Without Backup
Software wallet
In November 2017, a Bitcoin holder posted to Bitcoin Stack Exchange seeking recovery options after a critical custody failure. The user had purchased Bitcoin se
Wallet File Corruption After Windows Reinstall: Litecoin Locked Despite Correct Passphrase
Software wallet
SnowRoll purchased Litecoin on a Windows 10 desktop in April 2017, encrypting the wallet with a self-selected passphrase. After two transactions, the user encou
33.54 BTC Corrupted in Wallet.dat: Binary File Opened in Text Editor
Software wallet
In July 2016 or earlier, ketubi saved a wallet.dat file from Bitcoin Core to a USB drive, intending to create an offline backup. Years later, in December 2017,
Block.io Permanent Loss: Forgotten PIN and Missing Secret Mnemonic Backup
Exchange custody
In February 2016, a BitcoinTalk user identifying as CaRLoSXXX posted a distress message after losing access to their Block.io wallet. Block.io is a non-custodia
1,000+ BTC Permanently Lost: Multiple Hard Drive Formats Destroyed Wallet Data
Software wallet
In 2009, a teenager claiming to be an early Bitcoin adopter received over 1,000 BTC allegedly directly from Satoshi Nakamoto. The user stored the wallet on a de
Electrum Wallet Password Loss: 4 BTC Inaccessible Without Seed Backup
Software wallet
On April 6, 2016, Andi300 posted on forum.bitcoin.com describing an immediate custody failure: the user had just received 4 BTC but was unable to send or access
Andreas1324 Permanently Locked Out of Electrum Wallet: Forgotten Password, No Seed Backup (May 2016)
Software wallet
In May 2016, a BitcoinTalk user posting as Andreas1324 opened a public thread in the Electrum wallet subforum describing complete loss of access to a wallet hol
10 Million Dogecoins Inaccessible After Forgotten Spending PIN on Android Wallet
Software wallet
In January 2016, a user accumulated approximately 10 million Dogecoins (valued at roughly $1,500 USD) on an Android Langerhans wallet over one week. The coins w
Blockchain.com Wallet (2016): Partial Password Recovery Attempt, Seed Phrase Absent
Exchange custody
The subject created a Blockchain.com account in 2016 and deposited approximately 0.03 BTC (valued at roughly $20 at 2016 exchange rates of $600/BTC). Immediatel
Blockchain.info Legacy Wallet: Mnemonic Present, Backup File Present—Funds Inaccessible
Exchange custody
In 2015, the user created a Blockchain.info wallet and purchased Bitcoin, then implemented two backup strategies: a 17-word legacy mnemonic phrase and an encryp
James Howell Bitcoin Hard Drive: Decade-Long Landfill Recovery Attempt Denied
Software wallet
James Howell, a Bitcoin holder from the 2014–2015 era when Bitcoin traded below $1,000, discarded a hard drive containing his private keys while cleaning his of
Zombie Paintball Incident: Written Password Loss Blocks Access to $20K Bitcoin
Software wallet
Luke purchased his first Bitcoin around 2013 for approximately $200 and continued accumulating holdings over roughly two years, investing between $15,000 and $2
Father Died in 2015 With Bitcoin: Daughter Searches 200 USBs, Finds Nothing
Software wallet
A father purchased Bitcoin in the early 2010s, a decision that created friction within his marriage. He died unexpectedly in 2015 without documenting his holdin
Encrypted Bitcoin Core Wallet Loss: Forgotten Passphrase, Selective Key Export Failure
Software wallet
In October 2015, forum user phantitox reported recovering a wallet.dat file from a damaged hard drive, only to discover the passphrase protecting the encrypted
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Device-Dependent Access — Blocked
Passphrase Dependency — Blocked
Single-Person Knowledge — Blocked
Device-Dependent Access — Survived
Undocumented Recovery Procedure — Survived
Single-Person Knowledge — Survived
Institutional Cooperation Required — Constrained
Institutional Cooperation Required — Blocked
Shared Service Dependency — Blocked
Passphrase Dependency — Survived
Legal Authority Required — Blocked
Shared Service Dependency — Constrained
Legal Authority Required — Constrained
Single-Person Knowledge — Constrained
Geographic Access Constraint — Blocked
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