Part of the CustodyStress archive of observed Bitcoin custody incidents
Single-Person Knowledge — Software wallet
Cases where only one person understood how to access a mobile wallet. When that person became unavailable or failed to communicate access credentials, no independent recovery path existed.
77% of all Software wallet cases in the archive involve this structural dependency. The blocked rate among them is 81% — 12 points above the archive-wide blocked rate of 69%. The most common recovery path is password bruteforce.
121
Blocked
5
Constrained
24
Survived
201
Indeterminate
84% of determinate cases resulted in blocked or constrained access.
351 observed cases
Blocked
121 (34%)
Constrained
5 (1%)
Survived
24 (7%)
Indeterminate
201 (57%)
Encrypted Bitcoin Core Wallet Loss: Forgotten Passphrase, Selective Key Export Failure
Software wallet
In October 2015, forum user phantitox reported recovering a wallet.dat file from a damaged hard drive, only to discover the passphrase protecting the encrypted
Forgotten Bitcoin Wallet on Lost Amazon Fire Phone: Data Recovery Failure
Software wallet
In 2015, a friend transferred approximately $10 worth of Bitcoin to a user's Amazon Fire phone using a mobile wallet application as payment for donuts. The user
Forgotten Bitcoin Core Passphrase: Third-Party Recovery Service Success — Community Skepticism
Software wallet
In July 2015, a BitcoinTalk user (bassride2) discovered that while they had meticulously backed up their Bitcoin Core wallet.dat file multiple times, they had f
Electrum Wallet Password Loss Without Seed Phrase Backup
Software wallet
In November 2015, a BitcoinTalk user created a password-protected Electrum software wallet for testing purposes and set a password they believed followed the pa
0.22 BTC Inaccessible in Electrum Watch-Only Wallet After Bitcoin Core Import Error
Software wallet
In October 2015, a macOS user (ginko3000) discovered they could not spend 0.22 BTC held in an Electrum wallet despite the balance being visible on screen. The w
Forgotten Passphrase and Overwritten Wallet.dat: 0.50 BTC Permanently Lost
Software wallet
In May 2015, BitcoinTalk user grovearmada discovered they had lost access to an encrypted Bitcoin wallet containing 0.50 BTC (approximately $115–120 USD at 2015
Electrum Desktop Wallet: 0.7 BTC Locked by Forgotten Password, Missing Seed Phrase
Software wallet
Liam, a new Bitcoin user (BitcoinTalk username AbeTheCat), purchased 0.7 BTC in October 2014 and stored it in an Electrum desktop software wallet on his origina
Paper Wallet Private Key Recovery: Reconstructing Corrupted Font-Rendered WIF
Software wallet
In 2014, a Bitcoin holder generated a paper wallet using a widely available online paper wallet generator tool. The printed document contained both a public add
Electrum Seed Phrase Lost to Accidental File Deletion — Windows Recovery Attempt
Software wallet
In mid-2014, a user identified as Evolution created an Electrum Bitcoin wallet using Tails live operating system running inside VMware on Windows 7. The user ge
BIP38 Passphrase Recovery Service Abandonment (2014)
Software wallet
In July 2014, a BitcoinTalk forum user identified as houseo posted in the Services section describing a custody access failure involving a forgotten BIP38 passp
Electrum Wallet Access Failure: Lost Printed Seed and Empty CSV Export
Software wallet
In February 2014, a BitcoinTalk forum user identified as 'Howinthe?' reported the loss of access to 2 BTC acquired years earlier when the asset traded at approx
KeePass Database Corruption: 11.7 BTC Locked Behind Unrecoverable Password
Software wallet
In April 2014, a BitcoinTalk user reported that their cousin had lost access to 11.7 BTC held in an encrypted wallet.dat file. The cousin had generated a strong
Forgotten Passphrase: 3.3 BTC Recovered by Third-Party Service for 20% Fee
Software wallet
In June 2014, a BitcoinTalk user identified as marsje007 discovered they could no longer access a wallet containing 3.3 BTC after changing the passphrase and fa
20 Bitcoin Wallets Lost to Hard Drive Failure—Manual Recovery via Data Forensics and Private Key Extraction
Software wallet
In August 2014, Lucky Cris experienced simultaneous hardware failure affecting both primary and external backup drives, rendering all Bitcoin holdings inaccessi
Payment Processor: Passphrase Lost on Damaged Flash Drive, 200+ BTC Addresses at Risk
Software wallet
In June 2014, an operator running a Bitcoin payment processing system discovered that the flash drive storing the passphrase to their wallet had been irreversib
MultiBit 16-Word Seed Recovery Failure: Non-Standard Implementation
Software wallet
In 2014, NickyGH attended a Bitcoin wallet setup workshop in Shoreditch, London organized through a community meetup. A technician guided attendees through Mult
10,000 DOGE from Bittylicious (2014): Device Loss, No Backup, SSD Wiped
Software wallet
In December 2014, a UK-based BitcoinTalk user (apda) received 10,000 DOGE from Bittylicious, a London-regulated cryptocurrency exchange (BIOM Ltd), and directed
Windows System Refresh and Data Recovery Failure: Bitcoin Permanently Inaccessible
Software wallet
In 2014, sachalamp's Windows 7 or 8 computer experienced a system failure. The user performed a Windows refresh operation, which reset Bitcoin Core and severed
Accidental Deletion and Overwriting of 2011 Mining wallet.dat Files
Software wallet
Japanese2212, a BitcoinTalk forum user, posted in July 2021 describing a custody failure stemming from accidental file deletion and data overwriting. The user c
ASUS Netbook Wallet Deletion: Corrupted Files Block $9,000 Recovery Effort
Software wallet
In January 2014, Igor76200 purchased a second-hand ASUS Eee PC 1001PX netbook and created approximately 5–6 Bitcoin wallets on it on January 7, 2014. The user c
Bitcoin-Qt Wallet Corruption After Power Loss — Salvage Command Failed to Recover
Software wallet
In 2014, a Bitcoin holder stored their funds in a wallet.dat file managed by Bitcoin-Qt on a Windows machine with an SSD. The wallet had been dormant for approx
0.3 BTC Lost When Android Bitcoin Wallets Factory Reset Without Backup
Software wallet
In July 2014, a BitcoinTalk forum user (ejinte) reported transferring 0.3 BTC to family members—his mother and sister—by helping them download and set up an And
Forgotten Encryption Passphrase Blocks Access to 10+ BTC in Bitcoin Core Wallet
Software wallet
In December 2014, a BitcoinTalk user identifying as casperround publicly sought help recovering access to an encrypted Bitcoin Core wallet containing over 10 BT
Armory Wallet Lost via VirtualBox Snapshot Rollback—Binary Recovery Attempt
Software wallet
In October 2013, a BitcoinTalk user known as HowlingMad lost access to 6.59159344 BTC stored in Armory, a then-leading Bitcoin wallet application running on Win
Encrypted Wallet Recovery After Accidental Partition Deletion (2013)
Software wallet
On July 17, 2013, a Bitcoin holder identified as Praxis posted to a cryptocurrency forum after losing access to multiple wallet files stored in hidden Linux dir
Browse by dependency and custody
Device-Dependent Access — Software wallet
Undocumented Recovery Procedure — Software wallet
Passphrase Dependency — Software wallet
Institutional Cooperation Required — Exchange custody
Shared Service Dependency — Exchange custody
Single-Person Knowledge — Exchange custody
Undocumented Recovery Procedure — Exchange custody
Passphrase Dependency — Exchange custody
Device-Dependent Access — Exchange custody
Single-Person Knowledge — Hardware wallet (single key)
Device-Dependent Access — Hardware wallet (single key)
Legal Authority Required — Exchange custody
Undocumented Recovery Procedure — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet with passphrase
Device-Dependent Access — Hardware wallet with passphrase
Time-Sensitive Sequencing — Exchange custody
Time-Sensitive Sequencing — Software wallet
Recovery Materials Colocated — Software wallet
Single-Person Knowledge — Hardware wallet with passphrase
Undocumented Recovery Procedure — Hardware wallet with passphrase
All cases
Related pages
Single-Person Knowledge — Exchange custody
Single-Person Knowledge — Hardware wallet (single key)
Single-Person Knowledge — Hardware wallet with passphrase
Device-Dependent Access — Software wallet
Undocumented Recovery Procedure — Software wallet
Passphrase Dependency — Software wallet
Time-Sensitive Sequencing — Software wallet
Recovery Materials Colocated — Software wallet