Part of the CustodyStress archive of observed Bitcoin custody incidents
Single-Person Knowledge — Hardware wallet with passphrase
Cases where a passphrase-protected hardware wallet had both its device access and passphrase held in a single person's knowledge. No recovery path existed when that person became unavailable.
78% of all Hardware wallet with passphrase cases in the archive involve this structural dependency. The blocked rate among them is 70% — 1 points above the archive-wide blocked rate of 69%. The most common recovery path is password bruteforce.
Archive analysis — 14 cases
Outcomes
70% of determinate cases resulted in blocked access, close to the archive-wide average of 69%. 30% resulted in recovered access — above the archive average.
Primary stress condition
86% of cases involve passphrase unavailable. Vendor lockout accounts for a further 7%.
Recovery path
Password Bruteforce is the most documented recovery path (3 cases, 21% of subset).
Documentation
71% of cases had partial documentation — insufficient to complete recovery without the holder's direct involvement.
Structural dependency
100% of cases carry a single-person knowledge dependency tag — the most common structural factor in this subset.
7
Blocked
0
Constrained
3
Survived
4
Indeterminate
70% of determinate cases resulted in blocked or constrained access.
14 observed cases
Blocked
7 (50%)
Survived
3 (21%)
Indeterminate
4 (29%)
Trezor Model T Passphrase Loss: 0.7175 BTC On-Chain, Inaccessible
Hardware wallet with passphrase
In late December 2025, jwsutherland transferred approximately 0.7175 BTC from the Canadian exchange Newton to a native SegWit (bech32) address generated by a Tr
Trezor Passphrase Forgotten After Factory Reset — Successful Recovery via Community Support
Hardware wallet with passphrase
BTCRSMD, a moderately experienced Bitcoin user, executed a deliberate custody strategy in July 2024. The user purchased Bitcoin via Swan and routed the coins th
Coldlar Pro3 Hardware Wallet: Valid Seed Phrase Insufficient Without Payment Password
Hardware wallet with passphrase
On December 4, 2023, a Bitcoin user identified as zzzccc posted to BitcoinTalk describing a critical custody access failure involving a Coldlar Pro3 hardware wa
Forgotten Ledger Nano S Passphrase: Seed Phrase Retained but Inaccessible
Hardware wallet with passphrase
In March 2023, a forum user identified as despo4helpo posted to a Bitcoin technical support community seeking recovery advice for Bitcoin held on a Ledger Nano
Forgotten Hardware Wallet Passphrase: Recovery via Address Database Search
Hardware wallet with passphrase
In March 2021, a BitcoinTalk user identified as 'wojakboy' initiated a forum thread reporting loss of access to Bitcoin held in a hardware wallet's passphrase-p
Armed Kidnapping for Hardware Wallet Access: $1.8M Ether Theft — New York 2017
Hardware wallet with passphrase
On November 4, 2017, Louis Meza, 35, of Jersey City, New Jersey, orchestrated a sophisticated attack against a personal acquaintance in New York City. Meza arra
7500 BTC Permanently Locked on IronKey Device After Passphrase Loss
Hardware wallet with passphrase
A British engineer encrypted approximately 7500 BTC on an IronKey device, a third-party encrypted storage solution designed with progressive lockout mechanisms
Stefan Thomas: 7,200 Bitcoin Inaccessible Behind IronKey Passphrase
Hardware wallet with passphrase
Stefan Thomas, former Chief Technology Officer of Ripple, stored 7,200 BTC on an IronKey encrypted hard drive. The drive implemented a deliberate security const
Lost Passphrase to Ledger BIP39 Hidden Wallet—Seed Phrase Insufficient
Hardware wallet with passphrase
A Bitcoin holder with existing experience in cryptocurrency set up an advanced feature on their Ledger hardware wallet known as BIP39 passphrase protection. Thi
4 BTC Lost Behind Forgotten Passphrase After Ledger PIN Lockout
Hardware wallet with passphrase
The user maintained a Ledger Nano S hardware wallet configured with two separate accounts: a primary account secured by a 24-word BIP39 seed phrase stored in co
Stefan Thomas: 7,002 Bitcoin on IronKey S200, Passphrase Lost, 2 Attempts Remaining
Hardware wallet with passphrase
Stefan Thomas possessed an IronKey S200 USB drive containing the private keys to 7,002 Bitcoin, worth approximately $235 million at the time of public reporting
Developer Locked Out of $240 Million Bitcoin After Forgetting Hardware Wallet Passphrase
Hardware wallet with passphrase
A cryptocurrency developer became unable to access approximately $240 million in Bitcoin stored on a hardware wallet after forgetting the device's passphrase. T
Stefan Thomas: 7,002 Bitcoin Inaccessible on IronKey With 2 Password Attempts Remaining
Hardware wallet with passphrase
Stefan Thomas, a German-born software developer based in San Francisco, accumulated 7,002 Bitcoin over years of work in the technology sector. In the early-to-m
Trezor Hardware Wallet: Passphrase Forgotten, Recovery Seed Insufficient
Hardware wallet with passphrase
A Bitcoin holder configured a Trezor hardware wallet using both a 24-word recovery seed and an optional passphrase feature for additional security. When returni
Browse by dependency and custody
Device-Dependent Access — Software wallet
Undocumented Recovery Procedure — Software wallet
Single-Person Knowledge — Software wallet
Passphrase Dependency — Software wallet
Institutional Cooperation Required — Exchange custody
Shared Service Dependency — Exchange custody
Single-Person Knowledge — Exchange custody
Undocumented Recovery Procedure — Exchange custody
Passphrase Dependency — Exchange custody
Device-Dependent Access — Exchange custody
Single-Person Knowledge — Hardware wallet (single key)
Device-Dependent Access — Hardware wallet (single key)
Legal Authority Required — Exchange custody
Undocumented Recovery Procedure — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet with passphrase
Device-Dependent Access — Hardware wallet with passphrase
Time-Sensitive Sequencing — Exchange custody
Time-Sensitive Sequencing — Software wallet
Recovery Materials Colocated — Software wallet
Undocumented Recovery Procedure — Hardware wallet with passphrase
All cases
Related pages
Single-Person Knowledge — Software wallet
Single-Person Knowledge — Exchange custody
Single-Person Knowledge — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet with passphrase
Device-Dependent Access — Hardware wallet with passphrase
Undocumented Recovery Procedure — Hardware wallet with passphrase
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