CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
Single-Person KnowledgeSoftware wallet

Single-Person Knowledge — Software wallet

Cases where only one person understood how to access a mobile wallet. When that person became unavailable or failed to communicate access credentials, no independent recovery path existed.

77% of all Software wallet cases in the archive involve this structural dependency. The blocked rate among them is 81% — 12 points above the archive-wide blocked rate of 69%. The most common recovery path is password bruteforce.

121
Blocked
5
Constrained
24
Survived
201
Indeterminate

84% of determinate cases resulted in blocked or constrained access.

351 observed cases
Blocked
121 (34%)
Constrained
5 (1%)
Survived
24 (7%)
Indeterminate
201 (57%)
MultiBit 0.5.15 Forgotten Passphrase: Desktop Wallet Access Lost
Software wallet
Indeterminate 2017
On November 3, 2017, a pseudonymous BitcoinTalk forum user identified as 'dny18' posted a help request in the MultiBit archival section, stating they had forgot
Inherited Encrypted Bitcoin Wallet from 2012: Passphrase Lost After Parent's Death
Software wallet
Indeterminate 2017
Following his mother's death in late 2017, a BitcoinTalk user (umadbro) recovered hard drives from his parent's defunct desktop computer and discovered wallet.d
Dash Core Wallet Passphrase Forgotten: Permanent Access Loss
Software wallet
Blocked 2017
In April 2017, a BitcoinTalk forum user identified as 'Ramchandra' posted describing a custody failure involving a Dash Core software wallet. The user had encry
Bitcoin Core Wallet Database Lost After Disk-Full Error — Recovery Unknown
Software wallet
Indeterminate 2017
In November 2017, a Bitcoin Core user encountered a critical custody failure after receiving a 'no more free disk space' error notification while attempting to
Forgotten Bata Wallet Passphrase Recovered by Professional Service
Software wallet
Survived 2017
On August 1, 2017, a BitcoinTalk user operating under the handle InvestMeDaddy posted a recovery request after losing access to a Bata desktop cryptocurrency wa
Electrum Desktop Wallet Access Lost: Forgotten Password and Missing Seed Phrase
Software wallet
Indeterminate 2017
In late September 2017, a BitcoinTalk user identified as 'garlonte' posted a help request describing complete loss of access to an Electrum software wallet inst
25 Bitcoin Lost After Computer Crash: Wallet Identity Unknown
Software wallet
Indeterminate 2017
In November 2017, a Bitcoin Stack Exchange user disclosed that they had purchased 25 bitcoins years prior and deposited them into a wallet on a personal compute
15 BTC Lost to Smartphone Reset Without Backup – Private Key Format Unidentified
Software wallet
Indeterminate 2017
In November 2017, a BitcoinTalk forum user under the pseudonym 'Farer' posted a detailed account of custody failure involving a smartphone-based Bitcoin wallet
Bitcoin Lost After Hard Drive Format: wallet.dat Unrecovered, Private Key Missing
Software wallet
Blocked 2017
A Bitcoin holder received cryptocurrency in 2013 via Bitcoin Core but did not understand the critical role of the wallet.dat file in securing access to funds. I
Hive Wallet Litecoin Loss: 12-Word Seed Phrase Never Documented
Software wallet
Indeterminate 2017
PentagonPinnacle purchased litecoins several years before May 2017 and installed them in a Hive Wallet application on an iPad. At the time of wallet creation, t
Bluengold341 Armory Wallet: Forgotten Password, Single Copy on Old Laptop
Software wallet
Indeterminate 2017
In May 2017, a BitcoinTalk forum user (Bluengold341) posted seeking technical assistance to recover access to Bitcoin held in an Armory wallet at address 1QEHet
Early Bitcoin Investor Dies by Suicide — Estate Inaccessible Without Passphrase
Software wallet
Indeterminate 2017
During Bitcoin's December 2017 bull run, an anonymous Reddit user disclosed that their brother-in-law — an early Bitcoin investor with substantial holdings — ha
32 BTC Lost to Windows Reinstall: Wallet.dat Overwritten, Recovery Uncertain
Software wallet
Indeterminate 2017
In June 2017, forum user morbius55 discovered that approximately 32 BTC—valued at roughly $84,000 USD at the time—had become inaccessible after reinstalling Win
Bitcoin-qt wallet.dat Corruption: Passphrase Known, File Unrecoverable
Software wallet
Indeterminate 2017
A BitcoinTalk user identified as 'lolika' posted a recovery request on December 1, 2017, describing a corrupted Bitcoin Core wallet.dat file created between 201
Jaxx Mobile Wallet — Permanent Loss After Android Factory Reset Without Seed Backup
Software wallet
Blocked 2017
In September 2017, a BitcoinTalk user (Mikekom) reported installing the Jaxx wallet application on an Android smartphone to hold Bitcoin earned by their 13-year
JAXX Multi-Platform Wallet Sync Failure: 1+ BTC Access Loss
Software wallet
Indeterminate 2017
On September 29, 2017, a BitcoinTalk user (93Vette) discovered a critical design flaw in the JAXX multi-platform wallet. The user had maintained two separate JA
Homeland Security Bitcoin Seizure: Unencrypted Seed Phrase Discovered During Search
Software wallet
Blocked 2017
BurtW, a BitcoinTalk forum user, revealed in April 2017 that he had been arrested and that Homeland Security conducted searches of both his home and office. Dur
Corrupted Bitcoin QT wallet.dat: Undelete and Hex Editor Recovery Attempt
Software wallet
Indeterminate 2017
In March 2017, a Bitcoin user identified as Sammo619 described a custody failure involving a Bitcoin QT Core wallet created in 2014. All backups of the wallet.d
20+ Bitcoin Lost to Double Hard Drive Format; Renamed Wallet File Unrecoverable
Software wallet
Indeterminate 2017
Speed1987 (David) acquired at least 20 BTC in 2010 and stored the wallet file on his personal computer's hard drive. To obscure the wallet from potential attack
Electrum Wallet Loss: Seed Phrase and Password Both Forgotten
Software wallet
Indeterminate 2017
In November 2024, a BitcoinTalk user identified as supersayajin8 sought help recovering an Electrum wallet created in 2017. The user had lost two critical piece
1,000 BTC Lost to Repeated Hard Drive Formats: 2009 Wallet Recovery Attempt
Software wallet
Indeterminate 2017
In January 2017, a BitcoinTalk forum user identified as myBitcoin2009 disclosed a custody failure spanning eight years. The user claimed to have received over 1
Corrupted 2013 wallet.dat Recovery via Community-Guided Disk Scanning
Software wallet
Survived 2017
In December 2017, a macOS Bitcoin Core user attempted to restore access to two wallet.dat files created in late 2013. The user had downloaded a contemporary ver
Bitcoin Core Wallet Lost When Computer Discarded Without Backup
Software wallet
Blocked 2017
In November 2017, a Bitcoin holder posted to Bitcoin Stack Exchange seeking recovery options after a critical custody failure. The user had purchased Bitcoin se
Bitcoin Core Passphrase Lost After 7-Year Hiatus — Forgotten 2011 Wallet
Software wallet
Indeterminate 2017
In August 2017, a Bitcoin Core user reported regaining access to a wallet installed on macOS that had remained untouched since 2011. Upon opening the wallet for
Lost Bitcoin on Offline IDE Drive: 2010 Purchase, 7-Year Gap, Unknown Recovery
Software wallet
Indeterminate 2017
Sara Smit posted to a Bitcoin forum on December 17, 2017, describing a custody failure spanning approximately seven years. She reported purchasing Bitcoin in 20
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Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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