Part of the CustodyStress archive of observed Bitcoin custody incidents
Single-Person Knowledge — Software wallet
Cases where only one person understood how to access a mobile wallet. When that person became unavailable or failed to communicate access credentials, no independent recovery path existed.
77% of all Software wallet cases in the archive involve this structural dependency. The blocked rate among them is 81% — 12 points above the archive-wide blocked rate of 69%. The most common recovery path is password bruteforce.
121
Blocked
5
Constrained
24
Survived
201
Indeterminate
84% of determinate cases resulted in blocked or constrained access.
351 observed cases
Blocked
121 (34%)
Constrained
5 (1%)
Survived
24 (7%)
Indeterminate
201 (57%)
Mycelium Mobile Wallet Balance Access Failure — December 2017
Software wallet
In mid-December 2017, a Bitcoin user (Myrr) discovered a critical custody access failure in the Mycelium mobile wallet on their iPhone. The user had purchased B
Accidental Wallet.dat Deletion on Mac SSD — Unrecoverable Bitcoin Loss
Software wallet
On November 2, 2017, a Bitcoin user identified as chrisf199 posted on BitcoinTalk seeking professional help to recover a wallet.dat file they had accidentally d
BIP38 Paper Wallet Passphrase Lost — 0.7 BTC Inaccessible (2020)
Software wallet
A BitcoinTalk user (arkaraj) purchased approximately 0.7 BTC in 2017 and generated a paper wallet using bitaddress.org with BIP38 passphrase encryption. The use
33.54 BTC Corrupted in Wallet.dat: Binary File Opened in Text Editor
Software wallet
In July 2016 or earlier, ketubi saved a wallet.dat file from Bitcoin Core to a USB drive, intending to create an offline backup. Years later, in December 2017,
Bitcoin Core Fatal Error After Moving Block Folder: wallet.dat Accessible But Program Won't Launch
Software wallet
In December 2016, a Bitcoin Core user installed the software on their PC and began purchasing Bitcoin before full blockchain synchronization was complete. Appro
Armory Desktop Wallet: 2 BTC Inaccessible Despite Paper and Encrypted Backups
Software wallet
A user purchased 2 BTC via Coinbase approximately 2013–2014 and transferred them to a self-hosted Armory wallet running on a personal server. The transfer compl
Incomplete Electrum Seed Phrase: 0.032 BTC Inaccessible Since 2016
Software wallet
In December 2024, a BitcoinTalk user (winnerorlooser) disclosed a custody failure spanning eight years. Around 2016, the user transferred 0.032 BTC from an obso
75 BTC Access Loss: Bitcoin Core Wallet Reset Without Backup (2016)
Software wallet
In 2016, forum user bridget1 installed Bitcoin Core v0.13.0 and deposited 75 BTC into the newly created wallet. At the time, 75 BTC had a market value of approx
Rafel Marcel: Bitcoin Acquired via BitX in 2016, Seed Phrase Never Recorded
Software wallet
Rafel Marcel purchased Bitcoin approximately ten years prior to March 2026—around late 2016—through an exchange called BitX (later rebranded as Luno). A friend
Passphrase unavailable — Bitcoin Core, Finland (2016)
Software wallet
On February 5, 2016, a user identifying as mikkihiiri posted in the Bitcoin Technical Support section of BitcoinTalk seeking help to recover access to an encryp
1,000+ BTC Permanently Lost: Multiple Hard Drive Formats Destroyed Wallet Data
Software wallet
In 2009, a teenager claiming to be an early Bitcoin adopter received over 1,000 BTC allegedly directly from Satoshi Nakamoto. The user stored the wallet on a de
Lost Electrum Wallet Password (2 BTC) – No Recovery Path Identified
Software wallet
In September 2016, a BitcoinTalk forum user with username Ashkaan posted a public bounty request seeking professional assistance to recover access to an Electru
Smartphone Wallet Reset Without Backup: 15 BTC Private Key Unverified
Software wallet
In November 2016, a user identified as 'Farer' created a Bitcoin wallet on a smartphone and accumulated 15 bitcoins. Approximately one year later, the user rese
Electrum Wallet Password Loss: 4 BTC Inaccessible Without Seed Backup
Software wallet
On April 6, 2016, Andi300 posted on forum.bitcoin.com describing an immediate custody failure: the user had just received 4 BTC but was unable to send or access
Andreas1324 Permanently Locked Out of Electrum Wallet: Forgotten Password, No Seed Backup (May 2016)
Software wallet
In May 2016, a BitcoinTalk user posting as Andreas1324 opened a public thread in the Electrum wallet subforum describing complete loss of access to a wallet hol
Watching-Only Wallet With Lost Seed Phrase: Password Insufficient for Recovery
Software wallet
In June 2016, a BitcoinTalk user identified as Tully96 posted in the Wallet Software forum seeking help after discovering they had lost access to Bitcoin stored
Electrum Wallet Loss After Hard Disk Failure: No Seed Phrase or Backup
Software wallet
In March 2016, a BitcoinTalk user operating under the handle 'knowhow' experienced total loss of access to an Electrum Bitcoin wallet after their hard drive fai
James Howell Bitcoin Hard Drive: Decade-Long Landfill Recovery Attempt Denied
Software wallet
James Howell, a Bitcoin holder from the 2014–2015 era when Bitcoin traded below $1,000, discarded a hard drive containing his private keys while cleaning his of
Bitcoin Core Wallet Corruption: Selective Key Decryption Failure and Community Recovery
Software wallet
Henke created an encrypted wallet backup on December 20, 2015, containing approximately 4 BTC. After refreshing his Windows 7 system and reinstalling Bitcoin Co
Bitcoin-Qt Passphrase Encoding Mismatch: Known Password Rejected Across Versions
Software wallet
StaleCoinz created a Bitcoin-Qt wallet on macOS in 2013 and encrypted it in 2015 using a passphrase he distinctly remembered. When he attempted to access the wa
Lost BIP38 Passphrase on Paper Wallet: 256 Case Combinations, No Documentation
Software wallet
In March 2015, a user known as 'germanuniv' created a paper wallet using bitaddress.org with BIP38 encryption enabled. To generate the passphrase, the user deri
Recovering Deleted Bitcoin Core wallet.dat via pywallet: Device Loss and Forensic Key Extraction
Software wallet
Edgar's Bitcoin Core wallet became inaccessible in 2015 when the wallet.dat file was removed from the active system while the Bitcoin Core client remained open.
Zombie Paintball Incident: Written Password Loss Blocks Access to $20K Bitcoin
Software wallet
Luke purchased his first Bitcoin around 2013 for approximately $200 and continued accumulating holdings over roughly two years, investing between $15,000 and $2
Father Died in 2015 With Bitcoin: Daughter Searches 200 USBs, Finds Nothing
Software wallet
A father purchased Bitcoin in the early 2010s, a decision that created friction within his marriage. He died unexpectedly in 2015 without documenting his holdin
Bitcoin Core USB Wallet (2015): Passphrase Lost, Balance Unconfirmed After Reimport
Software wallet
In 2015, an individual secured Bitcoin on a Bitcoin Core wallet stored on an external USB drive, encrypted with a passphrase. Years later, the owner connected t
Browse by dependency and custody
Device-Dependent Access — Software wallet
Undocumented Recovery Procedure — Software wallet
Passphrase Dependency — Software wallet
Institutional Cooperation Required — Exchange custody
Shared Service Dependency — Exchange custody
Single-Person Knowledge — Exchange custody
Undocumented Recovery Procedure — Exchange custody
Passphrase Dependency — Exchange custody
Device-Dependent Access — Exchange custody
Single-Person Knowledge — Hardware wallet (single key)
Device-Dependent Access — Hardware wallet (single key)
Legal Authority Required — Exchange custody
Undocumented Recovery Procedure — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet with passphrase
Device-Dependent Access — Hardware wallet with passphrase
Time-Sensitive Sequencing — Exchange custody
Time-Sensitive Sequencing — Software wallet
Recovery Materials Colocated — Software wallet
Single-Person Knowledge — Hardware wallet with passphrase
Undocumented Recovery Procedure — Hardware wallet with passphrase
All cases
Related pages
Single-Person Knowledge — Exchange custody
Single-Person Knowledge — Hardware wallet (single key)
Single-Person Knowledge — Hardware wallet with passphrase
Device-Dependent Access — Software wallet
Undocumented Recovery Procedure — Software wallet
Passphrase Dependency — Software wallet
Time-Sensitive Sequencing — Software wallet
Recovery Materials Colocated — Software wallet
Translate