Part of the CustodyStress archive of observed Bitcoin custody incidents
Device-Dependent Access
Cases where access depended on a specific physical device with no independent recovery path if that device was lost, destroyed, or unavailable.
74% of determinate cases in this category resulted in a blocked outcome.
187
Blocked
9
Constrained
56
Survived
297
Indeterminate
78% of determinate cases resulted in blocked or constrained access.
549 observed cases
Blocked
187 (34%)
Constrained
9 (2%)
Survived
56 (10%)
Indeterminate
297 (54%)
MultiBit Wallet Lost on Dead Hard Drive with No Backup Files
Software wallet
In September 2016, a South African user posted to Bitcoin Stack Exchange describing total loss of access to their MultiBit wallet following hard drive failure.
Widow Blocked From Bitcoin Legacy: No Seed Phrase, No Recovery Path
Hardware wallet (single key)
A Vancouver woman faced an impasse after her estranged husband died unexpectedly. He had held Bitcoin in a self-custody wallet and established an account titled
Bitcoin.com Wallet: 1.55 BTC Recovery via Undocumented Keychain Export After Seed Loss
Software wallet
In July 2020, a Bitcoin.com mobile wallet user performed an app uninstall and reinstall without first recording the wallet's seed phrase. The app was marketed a
The Hard Drive in the Landfill: $80 Million in Inaccessible Bitcoin
Hardware wallet (single key)
In the early years of Bitcoin adoption, a miner accumulated a substantial holding on a single hard drive. At the time of disposal, the device contained Bitcoin
Deceased Father's Bitcoin: Seed Phrase Found, But Balance Unaccounted For
Hardware wallet (single key)
In June, a 20-year-old began settling his deceased father's estate during a period of family financial crisis—his mother was unemployed and significant debt rem
Deleted Bitcoin Core Wallet: Recovered Passphrase Cannot Decrypt Corrupted File
Software wallet
In 2013, the subject purchased one Bitcoin on a family desktop computer when the asset traded near $11.92 per unit. The wallet was created using Bitcoin Core, t
MultiBit Wallet Lost to Full Drive Format — Single Backup Copy Destroyed
Software wallet
An early Bitcoin adopter stored their MultiBit wallet file (.wallet extension) exclusively on their Windows C: drive without creating any external backup. Multi
10 BTC Locked on Obsolete Sony Memory Stick: The Format Obsolescence Problem
Software wallet
A Bitcoin holder retained approximately 10 BTC from 2010 mining operations stored on a Sony Memory Stick, one of several proprietary formats Sony introduced in
Burgled Ledger, Split Seed Across PS5 and Garden, Ex-Partner Extortion
Hardware wallet (single key)
In late 2024, a Bitcoin holder implemented what appeared to be a redundant custody strategy: half the seed phrase was concealed inside a PlayStation 5 console;
Mycelium on Encrypted Samsung Galaxy Note 4: 0.1 BTC Inaccessible, 6 Password Attempts Remaining
Software wallet
The owner stored 0.1 BTC in a Mycelium wallet installed on a Samsung Galaxy Note 4 at a time when Bitcoin's price was materially lower. The device's screen frac
Deceased Son's Bitcoin Wallet: Found Backup, Lost Passphrase
Software wallet
A family member discovered a hard drive among their deceased son's belongings containing a file named BACKUP.dat, believed to be a backup of a Bitcoin Core wall
Exodus Desktop Wallet After PC Failure: Hard Drive Recovery and the Seed Phrase Requirement
Software wallet
A Bitcoin holder experienced total failure of their Windows 10 personal computer and removed the hard drive. When connected via SATA to another computer, the dr
Hardware Wallet and Seed Phrase Lost in House Fire
Hardware wallet (single key)
A Bitcoin holder experienced a catastrophic loss when a house fire destroyed multiple custody components at once: the hardware wallet itself, the computer used
0.7 BTC Permanently Inaccessible After Confusing Coldcard Authentication Words With Seed Backup
Hardware wallet (single key)
A Bitcoin holder stored 0.7 BTC on a Coldcard hardware wallet and created what they believed to be a complete paper backup. The backup contained only the device
TrueCrypt-Encrypted Wallet.dat: Partial Passphrase, Uncertain Recovery Path
Software wallet
A Bitcoin and Litecoin miner from the early 2014 era encrypted his wallet.dat file inside a TrueCrypt volume, motivated by security paranoia despite acknowledgi
Restored wallet.dat from Inherited Laptop Shows Zero Balance
Software wallet
A user inherited an old laptop believed to contain Bitcoin holdings from a deceased or incapacitated family member. The device held a wallet.dat file located in
241 BTC Trezor Custody Loss: Forgotten PIN and Failed Seed Recovery
Hardware wallet (single key)
A Bitcoin holder transferred 241 BTC to a Trezor hardware wallet in late 2015, securing it with a 9-digit PIN. The user documented the seed phrase and initially
BIP38 Paper Wallet: Seven-Year Inaccessibility Resolved via Single-Character Error
Software wallet
In 2017, an individual encrypted a paper wallet using BIP38 encryption, protecting it with a passphrase derived from their favorite band—a mnemonic they believe
Unverified WIF Key Found After Brother's Death; Blockchain.com Wallet Remains Inaccessible
Exchange custody
A man had invested shared family funds in a Bitcoin wallet on blockchain.com approximately 10 years before his death. He left no recovery instructions, seed phr
25 BTC Paper Wallet Destroyed by Fire and Water Exposure
Software wallet
A Bitcoin holder maintained 25 BTC on a paper wallet as their primary custody method. The holder attempted to protect this physical printout—which contained bot
Android Bitcoin Wallet Destroyed in Factory Reset: 0.5 BTC Unrecovered
Software wallet
A Bitcoin holder maintained approximately 0.5 BTC using the Bitcoin Wallet application by Andreas Schildbach on a Samsung Galaxy Note 2 running Android. The hol
MultiBit Change Address Private Key Generation Failure
Software wallet
A MultiBit user transferred Bitcoin from blockchain.info into the lightweight desktop wallet in order to conduct online transactions. To prepare for sales activ
Android Smartphone Theft: Bitcoin Recovery via Archived Email Wallet Backup
Software wallet
An Android smartphone user experienced theft of an older device worth approximately $80. The phone contained a mobile wallet application with roughly $150 in Bi
BitGo Wallet Permanently Inaccessible: Lost 2FA Device and Missing Documentation
Exchange custody
A long-term Bitcoin holder maintained a BitGo-hosted wallet from 2015 without establishing comprehensive backup procedures or written documentation. The account
Trezor Hardware Wallet: 0.1 BTC Inaccessible After PIN Loss and Seed Destruction
Hardware wallet (single key)
A Trezor hardware wallet user held 0.1 Bitcoin on the device approximately two years after initial purchase. The recovery seed phrase had been written down on p
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