Part of the CustodyStress archive of observed Bitcoin custody incidents
Device-Dependent Access
Cases where access depended on a specific physical device with no independent recovery path if that device was lost, destroyed, or unavailable.
74% of determinate cases in this category resulted in a blocked outcome.
187
Blocked
9
Constrained
56
Survived
297
Indeterminate
78% of determinate cases resulted in blocked or constrained access.
549 observed cases
Blocked
187 (34%)
Constrained
9 (2%)
Survived
56 (10%)
Indeterminate
297 (54%)
Tax Conviction Forces $124M Bitcoin Disclosure Order, But Keys Remain Inaccessible
Hardware wallet (single key)
Richard Ahlgren III, an early Bitcoin investor, was convicted of tax evasion for underreporting capital gains from cryptocurrency sales. A Texas federal court i
GreenAddress User Locked Out by 2FA Requirement Despite Mnemonic Backup
Collaborative custody
A GreenAddress user transferred Bitcoin from Bitfinex to a GreenAddress multisig wallet, securing an encrypted backup of their recovery mnemonics using their Br
Widow Left Without Access to Deceased Husband's Bitcoin Holdings
Unknown custody system
Following her husband's death, a widow learned he had held Bitcoin at some point in his life but had managed all financial affairs independently and left no doc
2.3 Bitcoin Inaccessible on Ledger Nano S: Owner Incapacity and Undocumented Credentials
Hardware wallet (single key)
In 2019, one partner in a 16-year relationship created a Ledger Nano S hardware wallet and transferred 2.3 Bitcoin to it. The partner deliberately withheld both
Incomplete Mnemonic Seed Phrase: 11 of 12 Words Retained, Missing Word Recovery Feasibility
Software wallet
A Bitcoin wallet user lost access to one word of their mnemonic seed phrase, retaining only 11 of 12 words. The user became aware that BIP39 uses a curated Engl
Armory 0.88.1 Wallet Passphrase Loss: 50 BTC Access Blocked
Software wallet
A BitcoinTalk user posting as vect0rz reported losing access to an Armory version 0.88.1 wallet containing over 50 BTC. The encrypted wallet file and chain code
Hard Drive Discarded in Landfill: £4 Million Bitcoin Lost Without Backup
Software wallet
A UK individual reportedly discarded a hard drive containing Bitcoin assets valued at approximately £4 million GBP and subsequently attempted to locate and reco
Desktop Software Wallet Erased During PC Reset — Seed Phrase Never Recorded
Software wallet
A Bitcoin holder maintained their first cryptocurrency wallet as a hot wallet on a personal computer, following a common early-adoption pattern of minimal secur
Stefan Thomas: 7,200 Bitcoin Inaccessible Behind IronKey Passphrase
Hardware wallet with passphrase
Stefan Thomas, former Chief Technology Officer of Ripple, stored 7,200 BTC on an IronKey encrypted hard drive. The drive implemented a deliberate security const
50 BTC Lost After Accidental Hard Drive Format
Software wallet
A Bitcoin holder maintained a wallet file on a hard drive without maintaining a backup. The drive was formatted, destroying the wallet data, before the loss was
James Howells' 7,500 Bitcoin: Hard Drive Lost in Newport Landfill
Software wallet
James Howells, a software engineer in Newport, South Wales, accidentally discarded a hard drive containing approximately 7,500 to 8,000 Bitcoin in the early 201
100 Bitcoin Lost on Discarded Flash Drive: Permanent Access Failure
Software wallet
During Bitcoin's early adoption phase, when the asset had negligible market value and was treated primarily as an experimental hobby, the original poster create
100 Bitcoin Lost to Discarded Flash Drive Without Backup
Software wallet
An early Bitcoin adopter stored approximately 100 bitcoins on a flash drive during Bitcoin's formative years, likely before 2013, when the asset carried minimal
Lost Passphrase to Ledger BIP39 Hidden Wallet—Seed Phrase Insufficient
Hardware wallet with passphrase
A Bitcoin holder with existing experience in cryptocurrency set up an advanced feature on their Ledger hardware wallet known as BIP39 passphrase protection. Thi
Recovering Encrypted MultiBit Private Key When Decryption Method Is Forgotten
Software wallet
In April 2021, a Bitcoin holder sought recovery of a private key they had exported from MultiBit Classic years earlier. The key had been written to a text file
BTC-e Exchange Shutdown: Partial Recovery from Mining Pool Collapse
Software wallet
BTC-e, a major cryptocurrency exchange operating since 2011, was shut down by law enforcement in July 2017. The platform held significant user deposits, includi
Recovering Bitcoin After Owner Death: Paper Wallet and Computer Access
Software wallet
In December 2013, a user posted to Bitcoin Stack Exchange asking for help recovering Bitcoin belonging to their brother, who had died in April of that year. The
30 BTC Destroyed in House Fire — Hardware Wallet Loss Without Backup
Hardware wallet (single key)
A Reddit forum user posted approximately six years ago that their neighbor had lost a hardware wallet containing 30 BTC in a house fire. The device was physical
Mycelium Mobile Wallet Theft With Seed Phrase Inaccessible in Forgotten Password Manager
Software wallet
A Mycelium mobile wallet user experienced device theft and discovered a critical structural gap in their backup approach. The 12-word seed phrase had been store
350 Bitcoin Wallet.dat Deleted During OS Reinstall — Data Recovery Attempted
Software wallet
An individual who had acquired approximately 350 bitcoin at roughly $10 per coin maintained the wallet as an encrypted wallet.dat file stored in cold storage on
Hard Drive Format Renders 300,000 Satoshis Permanently Inaccessible
Software wallet
An individual user accidentally formatted a hard drive containing 300,000 satoshis, equivalent to approximately $20 USD at the time of the incident. The wallet
Wallet Passphrase Rejected Despite Correct Entry: Bitcoin Custody Failure
Software wallet
In June 2019, a Bitcoin Core user reported that their wallet passphrase was not being accepted during an attempted transaction, despite having written it down c
Copay Wallet Recovery Failed: Mnemonic Word Sequence Error
Software wallet
In February 2020, a Copay wallet user posted to Bitcoin Stack Exchange reporting total loss of funds despite possessing a complete 12-word mnemonic backup. The
Mycelium Mobile Wallet Glitch: Bitcoin Inaccessible Despite Blockchain Confirmation
Software wallet
In February 2020, a Bitcoin user purchased coins on the Mycelium mobile wallet application. Shortly after the purchase, the user attempted to create a backup bu
Multibit Wallet Lost to Hard Drive Format Without Backup
Software wallet
In January 2015, a Multibit user experienced total loss of wallet access after formatting their hard drive due to computer problems. The user retained only an a
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