Part of the CustodyStress archive of observed Bitcoin custody incidents
Undocumented Recovery Procedure — Documentation Absent
Cases where no written procedure existed for how recovery would be executed. The holder understood the arrangement; no record existed to guide anyone else. This page shows archive cases where both conditions were present.
27 observed cases
Outcome distributions are available in archive statistics.
Ledger Hardware Wallet: Multiple Account Discovery After Failed Seed Verification
Hardware wallet (single key)
On March 21, 2024, ContourCool attempted a long-deferred security verification of their Ledger hardware wallet by importing their seed phrase into SeedSigner an
Scrambled Seed Phrase: 2500 BTC Unrecoverable Without Word Order
Software wallet
In December 2023, a recovery specialist designated iconbtcx was engaged to restore access to 2500 BTC held in a BIP39-compliant software wallet. The client poss
Ledger Hardware Wallet: 1.7 BTC Inaccessible After Device Transition and Address Type Mismatch
Hardware wallet with passphrase
In December 2023, a BitcoinTalk user reported approximately 1.7 BTC held on a Ledger hardware wallet became inaccessible following a device upgrade. The Bitcoin
Incomplete BIP39 Seed Recovery: 11 Words, Missing Documentation, Unknown Outcome
Software wallet
On January 9, 2021, BitcoinTalk user P.hanseens posted a technical support request describing inaccessible Bitcoin secured by a 12-word BIP39 seed phrase with o
Coinbase Wallet Device Wipe: 3 Missing Recovery Words, Incomplete Seed Backup
Software wallet
In August 2021, a Coinbase Wallet user identified as Rekumkacz lost access to their mobile wallet after their son remotely initiated a factory reset of their An
Inherited Bitcoin Wallet Access Failure: Deceased Owner Left No Password Documentation
Software wallet
In May 2021, a BitcoinTalk user identified as olzeH! sought community assistance accessing a Bitcoin Core wallet.dat file inherited from a deceased family membe
1 BTC Locked in Nano Ledger X with Illegible Handwritten Seed Phrase
Hardware wallet (single key)
In January 2020, a BitcoinTalk user posted on behalf of a friend who had purchased a Nano Ledger X hardware wallet one to two years earlier and held over 1 BTC
Incomplete BIP39 Seed Phrase: 5 Missing Words, No Backup Record
Hardware wallet (single key)
In April 2019, a Ledger Nano S user discovered they had recorded only words 1–19 of their 24-word BIP39 seed phrase, with no record of the final five words (pos
Bither Desktop Wallet Application Crash: 3-Year Recovery via Password Rediscovery
Software wallet
Sygun created a Bither wallet in March 2018 holding approximately 0.019 BTC. At an unspecified point, the Bither application ceased launching entirely—double-cl
Bitcoin Knots Wallet Access Lost After SSD Migration: wallet.dat Location Mismatch
Software wallet
In May 2018, an inexperienced Bitcoin user (mortamuerte) initiated blockchain synchronization using Bitcoin Knots, a Bitcoin Core fork, on a laptop SSD. Partway
Matthew Mellon's $193M XRP Estate: Cold Wallets, No Keys, No Plan
Hardware wallet (single key)
Matthew Mellon, a member of the prominent Mellon banking family, became a significant cryptocurrency investor in the mid-2010s. His $2 million investment in XRP
Non-Standard Recovery Phrase Recovery: Blockchain.info 2013 Wallet with Double Encryption
Exchange custody
In June 2017, a user attempted to recover Bitcoin stored in a blockchain.info wallet opened in December 2013, approximately four years prior. Access to the acco
Electrum 8-Word Seed Recovery: Funds Visible on Blockchain, Wallet Shows Zero Balance
Software wallet
In 2015, forum user Braden_Hearn encountered a custody access failure after accidentally sending approximately $1000 USD worth of Bitcoin to an address controll
Matthew Moody: Bitcoin Miner Dies in Plane Crash, Wallet Inaccessible
Software wallet
Matthew Moody was an early Bitcoin miner who began accumulating coins during the network's nascent period when mining remained feasible on standard consumer har
Bomben Recovers 2013 Bitcoin Wallet Locked by Nonstandard Private Key Encoding
Software wallet
Bomben created a Bitcoin wallet in 2013 using software that implemented a nonstandard encoding for private keys, diverging from the Wallet Import Format (WIF) s
Formatted Computer, Lost Wallet.dat Access—Recovered via Time Machine Backup
Software wallet
On July 3, 2011, forum user Omega0255 reported a critical custody error with a 1 BTC mining pool payment. The user had formatted their SSD drive using a secure
Lost Bitcoin from 2011 Dialcoin Purchase — Wallet Unknown, Documentation Discarded
Unknown custody system
In May 2017, a Bitcoin Stack Exchange user identified as David posted about bitcoins purchased in 2011 from Dialcoin, a now-defunct early exchange platform. Dav
2009 Bitcoin Purchase Lost to Paper Backup Destruction and Device Absence
Software wallet
Plinxer, a BitcoinTalk user, posted in May 2023 describing a Bitcoin purchase made in 2009 for approximately £50 (then ~$60–65 USD). The transaction occurred vi
Seed Phrase Restored but Zero Balance: Unknown Derivation Path Blocks Recovery
Software wallet
A Bitcoin holder maintained a 12-word seed phrase from an offline wallet application, possibly a Coinbase product, for several years. The wallet displayed the u
Encrypted Bitcoin Core wallet.dat (2015)—Passphrase Known, Recovery Failed
Software wallet
A Bitcoin Core user encrypted their wallet.dat file in 2015 using the application's built-in passphrase feature and made no further transactions after 2018. Whe
Lost Access to Blockchain.info Wallet Without Identifier or Mnemonic
Exchange custody
A disabled user in the United States was introduced to Bitcoin by their son, who created two blockchain.info wallets and taught them to use faucets as an activi
When Bitcoin Seed Phrases Are Lost at Death: Community Debate on Permanent Custody Failure
Hardware wallet (single key)
A Reddit discussion explored a recurring custody failure scenario: an individual holds Bitcoin in self-custody using only a seed phrase known solely to them, wi
Deleted Bitcoin Core Wallet: Recovered Passphrase Cannot Decrypt Corrupted File
Software wallet
In 2013, the subject purchased one Bitcoin on a family desktop computer when the asset traded near $11.92 per unit. The wallet was created using Bitcoin Core, t
Deceased Brother's $16,000 Bitcoin: Wallet Inaccessible Without Passphrases or Seed
Unknown custody system
A deceased individual held approximately $16,000 USD in Bitcoin in self-custody, likely in a software or hardware wallet stored locally or on a personal device.
Brain Wallet Mnemonic Compromised: 0.064 BTC Stolen via Unauthorized Access
Software wallet
A Bitcoin holder using a brain wallet reported that their mnemonic phrase was compromised, resulting in unauthorized access to their funds and the loss of appro
Related archive views
All Undocumented Recovery Procedure cases
All Documentation Absent cases
Undocumented Recovery Procedure — Device Loss
Undocumented Recovery Procedure — Owner Death
Undocumented Recovery Procedure — Passphrase Unavailable
Single-Person Knowledge — Documentation Absent
Passphrase Dependency — Documentation Absent
Device-Dependent Access — Documentation Absent
All cases
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