Part of the CustodyStress archive of observed Bitcoin custody incidents
Passphrase Dependency — Documentation Absent
Cases where recovery required a BIP39 passphrase or wallet encryption passphrase that was not stored independently of the device or seed phrase. This page shows archive cases where both conditions were present.
58% of all Documentation Absent cases in the archive involve this structural dependency. Among them, 78% of determinate cases resulted in a blocked outcome. The most common recovery path is technical recovery.
19 observed cases
Blocked
7 (37%)
Survived
2 (11%)
Indeterminate
10 (53%)
Ledger Hardware Wallet: 1.7 BTC Inaccessible After Device Transition and Address Type Mismatch
Hardware wallet with passphrase
In December 2023, a BitcoinTalk user reported approximately 1.7 BTC held on a Ledger hardware wallet became inaccessible following a device upgrade. The Bitcoin
Electrum Legacy Seed Phrase Recovery Attempt: 2013–2014 Bitcoin Gift Unresolved
Software wallet
In February 2021, a BitcoinTalk user reported attempting to recover Bitcoin his mother had received as a gift between 2013 and 2014 from an acquaintance. The gi
Incomplete BIP39 Seed Recovery: 11 Words, Missing Documentation, Unknown Outcome
Software wallet
On January 9, 2021, BitcoinTalk user P.hanseens posted a technical support request describing inaccessible Bitcoin secured by a 12-word BIP39 seed phrase with o
Inherited Bitcoin Wallet Access Failure: Deceased Owner Left No Password Documentation
Software wallet
In May 2021, a BitcoinTalk user identified as olzeH! sought community assistance accessing a Bitcoin Core wallet.dat file inherited from a deceased family membe
Electrum Legacy Seed Recovery: 2013 Gift Wallet Empty After Restoration
Software wallet
In February 2021, alejandroaa discovered that his mother had been gifted Bitcoin between 2013 and 2014 by a friend. The friend had created an Electrum wallet an
Incomplete BIP39 Seed Phrase: 5 Missing Words, No Backup Record
Hardware wallet (single key)
In April 2019, a Ledger Nano S user discovered they had recorded only words 1–19 of their 24-word BIP39 seed phrase, with no record of the final five words (pos
Bither Desktop Wallet Application Crash: 3-Year Recovery via Password Rediscovery
Software wallet
Sygun created a Bither wallet in March 2018 holding approximately 0.019 BTC. At an unspecified point, the Bither application ceased launching entirely—double-cl
Kleiman Estate v. Craig Wright: Bitcoin Access Blocked by Knowledge Concentration
Unknown custody system
David Kleiman, a computer forensics expert in Palm Beach County, Florida, died in April 2013. His brother Ira Kleiman later alleged that David and Craig Steven
Non-Standard Recovery Phrase Recovery: Blockchain.info 2013 Wallet with Double Encryption
Exchange custody
In June 2017, a user attempted to recover Bitcoin stored in a blockchain.info wallet opened in December 2013, approximately four years prior. Access to the acco
Electrum 8-Word Seed Recovery: Funds Visible on Blockchain, Wallet Shows Zero Balance
Software wallet
In 2015, forum user Braden_Hearn encountered a custody access failure after accidentally sending approximately $1000 USD worth of Bitcoin to an address controll
Matthew Moody: Bitcoin Miner Dies in Plane Crash, Wallet Inaccessible
Software wallet
Matthew Moody was an early Bitcoin miner who began accumulating coins during the network's nascent period when mining remained feasible on standard consumer har
Electrum Legacy Seed Recovery Failure: 2013–2014 Gift Wallet Inaccessible
Software wallet
Between 2013 and 2014, alejandroaa's mother received Bitcoin from a friend and retained three pieces of documentation: a 12-word seed phrase, a 5-letter login c
Encrypted Bitcoin Core wallet.dat (2015)—Passphrase Known, Recovery Failed
Software wallet
A Bitcoin Core user encrypted their wallet.dat file in 2015 using the application's built-in passphrase feature and made no further transactions after 2018. Whe
Lost Access to Blockchain.info Wallet Without Identifier or Mnemonic
Exchange custody
A disabled user in the United States was introduced to Bitcoin by their son, who created two blockchain.info wallets and taught them to use faucets as an activi
When Bitcoin Seed Phrases Are Lost at Death: Community Debate on Permanent Custody Failure
Hardware wallet (single key)
A Reddit discussion explored a recurring custody failure scenario: an individual holds Bitcoin in self-custody using only a seed phrase known solely to them, wi
Deleted Bitcoin Core Wallet: Recovered Passphrase Cannot Decrypt Corrupted File
Software wallet
In 2013, the subject purchased one Bitcoin on a family desktop computer when the asset traded near $11.92 per unit. The wallet was created using Bitcoin Core, t
Blockchain.com Wallet Recovery Blocked: Known Passwords, Lost Registration Email
Exchange custody
During a house cleaning, papers containing three Blockchain.com wallet identifiers and their corresponding passwords surfaced. The wallets held an estimated 0.9
Deceased Brother's $16,000 Bitcoin: Wallet Inaccessible Without Passphrases or Seed
Unknown custody system
A deceased individual held approximately $16,000 USD in Bitcoin in self-custody, likely in a software or hardware wallet stored locally or on a personal device.
Brain Wallet Mnemonic Compromised: 0.064 BTC Stolen via Unauthorized Access
Software wallet
A Bitcoin holder using a brain wallet reported that their mnemonic phrase was compromised, resulting in unauthorized access to their funds and the loss of appro
Related archive views
All Passphrase Dependency cases
All Documentation Absent cases
Passphrase Dependency — Passphrase Unavailable
Passphrase Dependency — Owner Death
Passphrase Dependency — Seed Unavailable
Single-Person Knowledge — Documentation Absent
Undocumented Recovery Procedure — Documentation Absent
Device-Dependent Access — Documentation Absent
All cases
Translate