CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents

Documentation absent

Cases in this category involve custody arrangements where no documentation existed describing how to access or recover the Bitcoin.

Documentation absence is the custody failure mode most likely to affect heirs and executors rather than owners directly. The owner typically knows how to access their Bitcoin; the failure only becomes apparent when someone else must act. Cases in this category range from informal single-person setups to institutional arrangements where no documented procedure survived the individuals who built them.

193 observed cases
Blocked
105 (54%)
Constrained
29 (15%)
Survives
10 (5%)
Indeterminate
49 (25%)
Documentation absent — hardware wallet 2025
Hardware wallet (single key)
Indeterminate 2025
A 2025 estate case involved a deceased holder who had created a multi-location backup strategy for their seed phrase, storing individual groups of words at diff
The device had approximately $450,000 in Bitcoin on it.
Hardware wallet (single key)
Constrained 2025
A 2025 case involved a Bitcoin holder who had passed away leaving behind a hardware wallet in working condition with a documented PIN but no documented seed phr
Approximately $340,000 in Bitcoin remained on-chain and inaccessible.
Hardware wallet (single key)
Blocked 2025
A 2025 case involved a Bitcoin holder who had deliberately obscured their cryptocurrency holdings from family members for privacy reasons. Following the holder'
Documentation absent — hardware wallet (2025)
Hardware wallet (single key)
Blocked 2025
A 2025 report by digital estate planning firm DG Legacy estimated that $140 billion in cryptocurrency assets were potentially locked away due to inheritance pla
The holder's will made general reference to 'my cryptocurrency.' However, one of
Exchange custody
Blocked 2025
A 2025 estate case described by a California probate attorney involved a holder who had purchased Bitcoin through multiple exchanges between 2017 and 2021. The
Estate access failure — hardware wallet (2025)
Hardware wallet (single key)
Constrained 2025
A 2025 Canadian estate case involved a holder who had left very clear documentation—a complete list of all assets, seed phrases, and access instructions—but who
Hidden wallet discovered — hardware wallet (2025)
Hardware wallet (single key)
Survives 2025
A 2025 recovery case involved a Bitcoin holder who had engraved their seed phrase on a steel plate but had transposed two of the words during the engraving proc
Estate access failure — hardware wallet (2025)
Hardware wallet (single key)
Indeterminate 2025
A 2025 estate case described by a Minnesota probate attorney involved a holder whose estate included a reference to 'the Bitcoin account at the bank' in their w
Estate access failure — Trezor Model T (2025)
Hardware wallet (single key)
Constrained 2025
A 2025 case involved a New York estate where the deceased holder's executor found a Trezor Model T in a desk drawer along with a post-it note containing what ap
Estate access failure — hardware wallet (2025)
Hardware wallet (single key)
Blocked 2025
A 2025 Australian estate case involved a holder who had migrated between several wallet applications over the years—from a desktop wallet in 2014, to a mobile w
Documentation absent — hardware wallet (2025)
Hardware wallet (single key)
Constrained 2025
A 2025 case involved a holder who had purchased Bitcoin on multiple occasions across seven exchanges over a decade, consolidating periodically. Some early-gener
When the holder died, the estate found three cryptosteel plates and four Trezor devices
Hardware wallet (single key)
Survives 2024
A 2024 case described by a Bitcoin inheritance specialist involved a holder who had documented their seed phrase using a standard recommendation—storing it on a
The original holder died in 2024.
Hardware wallet (single key)
Survives 2024
A recurring pattern documented by recovery firms in 2024 involved early Bitcoin holders who had stored a seed phrase by splitting it—giving some words to family
Documentation absent — hardware wallet (2024)
Hardware wallet (single key)
Blocked 2024
As Bitcoin passed $100,000 in December 2024, a wave of media coverage on lost Bitcoin highlighted the scale of permanently inaccessible supply. Ledger analysts
The addresses were identified but showed zero balance—the Bitcoin had been moved to
Hardware wallet (single key)
Blocked 2024
A North Carolina estate attorney described a 2024 case involving a deceased holder whose estate included an undocumented Bitcoin position only discovered when r
Platform bankruptcy — exchange custody (2024)
Exchange custody
Blocked 2024
A 2024 estate case involved a deceased Bitcoin holder who had used a now-defunct exchange that had gone out of business in 2019. The exchange had been headquart
Gox creditors who received their Bitcoin distributions in July 2024 faced tax questions
Exchange custody
Constrained 2024
Mt. Gox creditors who received their Bitcoin distributions in July 2024 faced tax questions for which there was no established precedent in most jurisdictions.
LastPass had suffered a major breach in 2022 in which encrypted vault data was stolen.
Hardware wallet (single key)
Blocked 2024
A 2024 Canadian probate case involved a holder who had documented their custody arrangements thoroughly—seed phrase on paper, hardware wallet location, exchange
Documentation absent — hardware wallet (2024)
Hardware wallet (single key)
Blocked 2024
A 2024 recovery attempt involved a Bitcoin holder who had purchased 1.5 BTC through a peer-to-peer platform in 2019 and stored the private key as a QR code tatt
Documentation absent — hardware wallet (2024)
Hardware wallet (single key)
Blocked 2024
A 2024 report by an estate planning firm noted a dramatic increase in inquiries from families of deceased Bitcoin holders as Bitcoin's price exceeded $100,000.
Documentation absent — Coinbase (2024)
Hardware wallet (single key)
Survives 2024
A 2024 case involved a Florida holder who had purchased Bitcoin on Coinbase in 2017 and transferred it to a paper wallet using bitaddress.org, then laminated th
Documentation absent — hardware wallet (2024)
Hardware wallet (single key)
Survives 2024
A 2024 estate case involved a Shamir Secret Sharing scheme where a deceased holder had split their seed phrase into three shares distributed among family member
Hidden wallet discovered — hardware wallet (2024)
Hardware wallet (single key)
Survives 2024
A 2024 estate case involved a husband and wife who had jointly purchased Bitcoin in 2017. When the husband died, the wife—who had relied entirely on her husband
The recipient had legal ownership of the Bitcoin but no technical access to it, and no
Hardware wallet (single key)
Indeterminate 2023
A Bitcoin holder discovered in 2023 that a hardware wallet purchased as a gift in 2021 had been initialized by the gift-giver, who had generated and retained th
The New York Attorney General filed suit alleging that Genesis and Gemini had concealed
Exchange custody
Constrained 2023
In October 2023, the New York Attorney General filed suit alleging that Genesis and Gemini had concealed more than $1.1 billion in losses from investors who dep
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Other stress categories
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
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