Part of the CustodyStress archive of observed Bitcoin custody incidents
Passphrase Dependency — Seed Unavailable
Cases where recovery required a BIP39 passphrase or wallet encryption passphrase that was not stored independently of the device or seed phrase. This page shows archive cases where both conditions were present.
55 observed cases
Outcome distributions are available in archive statistics.
Jaxx Mobile Wallet — Permanent Loss After Android Factory Reset Without Seed Backup
Software wallet
In September 2017, a BitcoinTalk user (Mikekom) reported installing the Jaxx wallet application on an Android smartphone to hold Bitcoin earned by their 13-year
Electrum Wallet Loss: Seed Phrase and Password Both Forgotten
Software wallet
In November 2024, a BitcoinTalk user identified as supersayajin8 sought help recovering an Electrum wallet created in 2017. The user had lost two critical piece
Rafel Marcel: Bitcoin Acquired via BitX in 2016, Seed Phrase Never Recorded
Software wallet
Rafel Marcel purchased Bitcoin approximately ten years prior to March 2026—around late 2016—through an exchange called BitX (later rebranded as Luno). A friend
Block.io Permanent Loss: Forgotten PIN and Missing Secret Mnemonic Backup
Exchange custody
In February 2016, a BitcoinTalk user identifying as CaRLoSXXX posted a distress message after losing access to their Block.io wallet. Block.io is a non-custodia
Blockchain.com Wallet (2016): Partial Password Recovery Attempt, Seed Phrase Absent
Exchange custody
The subject created a Blockchain.com account in 2016 and deposited approximately 0.03 BTC (valued at roughly $20 at 2016 exchange rates of $600/BTC). Immediatel
Blockchain.info Account Lockout: Forgotten Password, Missing Seed Phrase, $3,800 USD Inaccessible
Exchange custody
TheLoser created a hosted wallet on Blockchain.info via the Apple mobile application in late September 2015. The wallet creation process did not present or prov
Ruairi's Lost Paper Backup: €80 Bitcoin, Both Credentials on One Document
Software wallet
Ruairi purchased approximately €80 worth of Bitcoin in late 2015, driven by curiosity about the emerging technology and its associations with dark web markets.
Recovery of Dormant Blockchain.info Wallet via Legacy 20-Word Mnemonic (2017)
Exchange custody
Roland808, a BitcoinTalk user, discovered a text file on their computer in March 2017 dated from 2014 containing a label 'bitcoin nmemonic' followed by 20 rando
Electrum Seed Phrase Lost to Accidental File Deletion — Windows Recovery Attempt
Software wallet
In mid-2014, a user identified as Evolution created an Electrum Bitcoin wallet using Tails live operating system running inside VMware on Windows 7. The user ge
ASUS Netbook Wallet Deletion: Corrupted Files Block $9,000 Recovery Effort
Software wallet
In January 2014, Igor76200 purchased a second-hand ASUS Eee PC 1001PX netbook and created approximately 5–6 Bitcoin wallets on it on January 7, 2014. The user c
0.5 BTC Lost in Blockchain.info Encrypted Wallet (2014)
Exchange custody
In January 2014, an early Bitcoin adopter purchased BTC on LocalBitcoins and transferred 0.5 BTC to a public address in August of that year. The user recorded o
Electrum Wallet Recovery After Seed Backup Loss: electrum.dat File Decryption
Software wallet
In April 2014, a BitcoinTalk forum user (DarkHyudrA) experienced custody access failure after formatting their personal computer without preserving a backup cop
2013 Electrum Wallet File Blocked by Version Incompatibility
Software wallet
SirKhaal, a Bitcoin holder from the early mining era, retained an Electrum wallet file (electrum.dat) from 2013 along with its original passphrase. When attempt
BTC Guild Miner's Lost Self-Custody Wallet: 0.05 BTC Inaccessible Without Seed or Backup File
Software wallet
In 2013–2014, user haihong8787 mined Bitcoin using a graphics card on the BTC Guild mining pool (user ID 97249). The pool distributed mining rewards directly to
Maxime: Hard Drive Corruption Destroyed Only Copy of Seed Phrase
Software wallet
Maxime, a Canadian journalist, began mining Bitcoin during the 2012–2013 period when the technology represented an emerging alternative financial system. He suc
2012 Electrum Wallet Recovery Attempt: 9-Word Seed Phrase, Missing wallet.dat Backup
Software wallet
In May 2021, a BitcoinTalk user identified as philipp0815 posted a recovery request for Bitcoin held in an Electrum wallet created in 2012. The user possessed o
Father Lost Access to 1,500 BTC on Hardware Wallet—Child Attempts Recovery
Hardware wallet (single key)
A father purchased approximately 1,500 Bitcoin around 2011 and stored them on a hardware wallet. At some point, access to the device was lost—either through for
Multibit Desktop Wallet: Bitcoin Inaccessible After Platform Closure and File Loss
Software wallet
A professional received a Bitcoin payment to an address generated by Multibit, a lightweight desktop wallet widely used during the early-to-mid 2010s. At the ti
Incomplete Mnemonic Seed Phrase: 11 of 12 Words Retained, Missing Word Recovery Feasibility
Software wallet
A Bitcoin wallet user lost access to one word of their mnemonic seed phrase, retaining only 11 of 12 words. The user became aware that BIP39 uses a curated Engl
Desktop Software Wallet Erased During PC Reset — Seed Phrase Never Recorded
Software wallet
A Bitcoin holder maintained their first cryptocurrency wallet as a hot wallet on a personal computer, following a common early-adoption pattern of minimal secur
Executor Locked Out: Blockchain.com Wallet After Probate, Email Account Dead
Exchange custody
A man's father passed away, leaving behind login credentials and a Bitcoin address recorded in estate documentation. During the multi-year probate process—compl
Mycelium on Encrypted Samsung Galaxy Note 4: 0.1 BTC Inaccessible, 6 Password Attempts Remaining
Software wallet
The owner stored 0.1 BTC in a Mycelium wallet installed on a Samsung Galaxy Note 4 at a time when Bitcoin's price was materially lower. The device's screen frac
Exodus Desktop Wallet After PC Failure: Hard Drive Recovery and the Seed Phrase Requirement
Software wallet
A Bitcoin holder experienced total failure of their Windows 10 personal computer and removed the hard drive. When connected via SATA to another computer, the dr
6 Bitcoin in Deceased's Desktop Wallet — Passphrase and Seed Phrase Lost
Software wallet
A father-in-law accumulated approximately 6 Bitcoin during an earlier market period and stored the funds in a digital wallet on his laptop. He did not document
Bitpay Wallet Destroyed by Forced Update; Seed Phrase Never Recorded
Software wallet
A user had created a Bitpay wallet on their iPhone years prior but committed a critical operational error: the 12-word seed phrase was never written down or bac
Related archive views
All Passphrase Dependency cases
All Seed Unavailable cases
Passphrase Dependency — Passphrase Unavailable
Passphrase Dependency — Owner Death
Passphrase Dependency — Documentation Absent
Single-Person Knowledge — Seed Unavailable
Undocumented Recovery Procedure — Seed Unavailable
Device-Dependent Access — Seed Unavailable
All cases
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