Part of the CustodyStress archive of observed Bitcoin custody incidents
Device-Dependent Access — Seed Unavailable
Cases where access to the wallet depended on a specific physical device or local installation, with no device-independent recovery path documented. Includes hardware wallets where the seed was stored only on the device, and software wallets where no seed phrase backup existed. This page shows archive cases where both conditions were present.
132 observed cases
Outcome distributions are available in archive statistics.
Bitcoin Lost After Hard Drive Format: wallet.dat Unrecovered, Private Key Missing
Software wallet
A Bitcoin holder received cryptocurrency in 2013 via Bitcoin Core but did not understand the critical role of the wallet.dat file in securing access to funds. I
Hive Wallet Litecoin Loss: 12-Word Seed Phrase Never Documented
Software wallet
PentagonPinnacle purchased litecoins several years before May 2017 and installed them in a Hive Wallet application on an iPad. At the time of wallet creation, t
Bitcoin-qt wallet.dat Corruption: Passphrase Known, File Unrecoverable
Software wallet
A BitcoinTalk user identified as 'lolika' posted a recovery request on December 1, 2017, describing a corrupted Bitcoin Core wallet.dat file created between 201
Jaxx Mobile Wallet — Permanent Loss After Android Factory Reset Without Seed Backup
Software wallet
In September 2017, a BitcoinTalk user (Mikekom) reported installing the Jaxx wallet application on an Android smartphone to hold Bitcoin earned by their 13-year
JAXX Multi-Platform Wallet Sync Failure: 1+ BTC Access Loss
Software wallet
On September 29, 2017, a BitcoinTalk user (93Vette) discovered a critical design flaw in the JAXX multi-platform wallet. The user had maintained two separate JA
Electrum Wallet Loss: Seed Phrase and Password Both Forgotten
Software wallet
In November 2024, a BitcoinTalk user identified as supersayajin8 sought help recovering an Electrum wallet created in 2017. The user had lost two critical piece
Armory Desktop Wallet: 2 BTC Inaccessible Despite Paper and Encrypted Backups
Software wallet
A user purchased 2 BTC via Coinbase approximately 2013–2014 and transferred them to a self-hosted Armory wallet running on a personal server. The transfer compl
75 BTC Access Loss: Bitcoin Core Wallet Reset Without Backup (2016)
Software wallet
In 2016, forum user bridget1 installed Bitcoin Core v0.13.0 and deposited 75 BTC into the newly created wallet. At the time, 75 BTC had a market value of approx
Rafel Marcel: Bitcoin Acquired via BitX in 2016, Seed Phrase Never Recorded
Software wallet
Rafel Marcel purchased Bitcoin approximately ten years prior to March 2026—around late 2016—through an exchange called BitX (later rebranded as Luno). A friend
Watching-Only Wallet With Lost Seed Phrase: Password Insufficient for Recovery
Software wallet
In June 2016, a BitcoinTalk user identified as Tully96 posted in the Wallet Software forum seeking help after discovering they had lost access to Bitcoin stored
Electrum Wallet Loss After Hard Disk Failure: No Seed Phrase or Backup
Software wallet
In March 2016, a BitcoinTalk user operating under the handle 'knowhow' experienced total loss of access to an Electrum Bitcoin wallet after their hard drive fai
Deleted Temporary Wallet Recovery via Private Key Forensic Extraction
Software wallet
In September 2015, a Bitcoin user known as dooglus encountered a self-imposed custody failure during a transaction resend operation. After noticing an unconfirm
0.22 BTC Inaccessible in Electrum Watch-Only Wallet After Bitcoin Core Import Error
Software wallet
In October 2015, a macOS user (ginko3000) discovered they could not spend 0.22 BTC held in an Electrum wallet despite the balance being visible on screen. The w
Bitcoin-Qt Wallet Shows Zero Balance After Windows Installation on SSD
Software wallet
In January 2014, a Bitcoin holder experienced a system failure (repeated Blue Screen of Death) on their PC. Rather than repair the existing installation, they p
Electrum Seed Phrase Lost to Accidental File Deletion — Windows Recovery Attempt
Software wallet
In mid-2014, a user identified as Evolution created an Electrum Bitcoin wallet using Tails live operating system running inside VMware on Windows 7. The user ge
Electrum Wallet Access Failure: Lost Printed Seed and Empty CSV Export
Software wallet
In February 2014, a BitcoinTalk forum user identified as 'Howinthe?' reported the loss of access to 2 BTC acquired years earlier when the asset traded at approx
10,000 DOGE from Bittylicious (2014): Device Loss, No Backup, SSD Wiped
Software wallet
In December 2014, a UK-based BitcoinTalk user (apda) received 10,000 DOGE from Bittylicious, a London-regulated cryptocurrency exchange (BIOM Ltd), and directed
Accidental Deletion and Overwriting of 2011 Mining wallet.dat Files
Software wallet
Japanese2212, a BitcoinTalk forum user, posted in July 2021 describing a custody failure stemming from accidental file deletion and data overwriting. The user c
ASUS Netbook Wallet Deletion: Corrupted Files Block $9,000 Recovery Effort
Software wallet
In January 2014, Igor76200 purchased a second-hand ASUS Eee PC 1001PX netbook and created approximately 5–6 Bitcoin wallets on it on January 7, 2014. The user c
0.5 BTC Lost in Blockchain.info Encrypted Wallet (2014)
Exchange custody
In January 2014, an early Bitcoin adopter purchased BTC on LocalBitcoins and transferred 0.5 BTC to a public address in August of that year. The user recorded o
Bitcoin-Qt Wallet Corruption After Power Loss — Salvage Command Failed to Recover
Software wallet
In 2014, a Bitcoin holder stored their funds in a wallet.dat file managed by Bitcoin-Qt on a Windows machine with an SSD. The wallet had been dormant for approx
Electrum Wallet Recovery After Seed Backup Loss: electrum.dat File Decryption
Software wallet
In April 2014, a BitcoinTalk forum user (DarkHyudrA) experienced custody access failure after formatting their personal computer without preserving a backup cop
0.3 BTC Lost When Android Bitcoin Wallets Factory Reset Without Backup
Software wallet
In July 2014, a BitcoinTalk forum user (ejinte) reported transferring 0.3 BTC to family members—his mother and sister—by helping them download and set up an And
Armory Wallet Lost via VirtualBox Snapshot Rollback—Binary Recovery Attempt
Software wallet
In October 2013, a BitcoinTalk user known as HowlingMad lost access to 6.59159344 BTC stored in Armory, a then-leading Bitcoin wallet application running on Win
1,000 BTC Permanently Lost After Brother Deletes wallet.dat From Shared Dropbox Folder
Software wallet
In 2017, Hacker News user illumin8 disclosed a permanent loss of 1,000 BTC resulting from a wallet file deletion in a shared Dropbox folder. The Bitcoin wallet
Related archive views
All Device-Dependent Access cases
All Seed Unavailable cases
Device-Dependent Access — Device Loss
Device-Dependent Access — Passphrase Unavailable
Device-Dependent Access — Coercion
Single-Person Knowledge — Seed Unavailable
Passphrase Dependency — Seed Unavailable
Undocumented Recovery Procedure — Seed Unavailable
All cases
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