CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents

None Attempted

Cases where no recovery was attempted, typically because the outcome was accepted or the holder retained access.

97% of determinate cases in this category resulted in a blocked outcome.

74
Blocked
0
Constrained
2
Survived
52
Indeterminate

97% of determinate cases resulted in blocked or constrained access.

128 observed cases
Blocked
74 (58%)
Survived
2 (2%)
Indeterminate
52 (41%)
6 Missing Seed Words From 12-Word BIP39 Phrase: Trust Wallet Access Blocked
Software wallet
Indeterminate 2020
On October 3, 2020, a BitcoinTalk forum user posted an access failure involving a Trust Wallet protected by a 12-word BIP39 seed phrase. The user retained only
Forgotten PIN on Mycelium Android Wallet: Seed Phrase Failed to Restore Bitcoin
Software wallet
Indeterminate 2019
In May 2019, a BitcoinTalk user reported a custody failure affecting their friend's self-custody Bitcoin holdings. The friend had created a Mycelium wallet on a
Pre-2014 Blockchain.info Wallet: Non-Standard Mnemonic Format Blocks Recovery
Exchange custody
Indeterminate 2019
In May 2019, a Bitcoin holder identified as pizzdaniel posted to BitcoinTalk describing a multi-year custody failure involving wallets created on blockchain.inf
Blockchain.com Web Wallet Access Failures: Lost Passwords and Inaccessible Email Recovery
Exchange custody
Blocked 2019
Between 2013 and 2019, several users created Bitcoin wallets on blockchain.com (formerly blockchain.info), a web-based custodial platform popular during early B
Mycelium Android Wallet: Forgotten PIN Blocks Access to Received Bitcoin
Software wallet
Indeterminate 2019
In May 2019, a Mycelium wallet user created a new wallet on an older Android phone and recorded the 12-word mnemonic seed phrase on paper. A 6-digit PIN was the
Lost Electrum Wallet Password: wallet.dat File Encrypted, No Backup Credential
Software wallet
Indeterminate 2019
In February 2019, a forum user identified as bitbemining posted a custody failure case involving an Electrum wallet. The user possessed the encrypted wallet.dat
Corrupted 2011 Bitcoin Mining Wallet: File Recovery Attempted but Balance Unverifiable
Software wallet
Blocked 2018
In September 2018, a Bitcoin forum user discovered an old wallet.dat file originating from 2011 Bitcoin mining activity on his original hard drive. After a frie
4 BTC Inaccessible in BIP38-Encrypted Paper Wallet After Passphrase Loss
Software wallet
Indeterminate 2018
In February 2018, a Bitcoin holder discovered that access to 4 BTC distributed across three BIP38-encrypted paper wallet addresses had become impossible due to
QuadrigaCX Gerald Cotten Death: C$190M in Cold Storage Permanently Inaccessible
Exchange custody
Blocked 2018
Gerald Cotten, 30, founded and operated QuadrigaCX as Canada's largest cryptocurrency exchange. He managed the platform's operations, customer support, and crit
QuadrigaCX Exchange Collapse: C$100,000 Withdrawal Never Processed
Exchange custody
Blocked 2018
Eric Z., a QuadrigaCX customer, deposited C$5,000 into the Canadian cryptocurrency exchange around 2014 and grew his position to approximately C$125,000 through
Facebook Mining Scam: $27,830 in Bitcoin Lost After Credential Compromise
Exchange custody
Blocked 2018
A user new to Bitcoin was introduced to cryptocurrency via Facebook by an account claiming mining expertise. The contact offered to help the user purchase Bitco
Encrypted Wallet, Forgotten Passphrase: Self-Custody Encryption Without Backup
Software wallet
Indeterminate 2018
On January 14, 2018, BitcoinTalk user AsJoshScreams posted a recovery plea for an encrypted cryptocurrency wallet. The user had encrypted their private key with
Xapo Mobile 2FA Lockout: User Without Smartphone Denied Account Access
Exchange custody
Blocked 2017
In August 2017, Xapo transitioned its hosted wallet platform to mandatory two-factor authentication via mobile application. A user (songdove) without a smartpho
Lost Android Wallet.dat After Device Wipe and Lending — No Backup
Software wallet
Indeterminate 2017
In December 2017, a BitcoinTalk user identified as dandyret described losing access to a Bitcoin wallet stored on an Android phone. The user had wiped the devic
Inherited Encrypted Bitcoin Wallet from 2012: Passphrase Lost After Parent's Death
Software wallet
Indeterminate 2017
Following his mother's death in late 2017, a BitcoinTalk user (umadbro) recovered hard drives from his parent's defunct desktop computer and discovered wallet.d
Alexander Halavais: Forgotten Password on 2010 Experimental Bitcoin Purchase
Software wallet
Blocked 2017
Alexander Halavais, an Associate Professor in the School of Social and Behavioral Sciences at Arizona State University, purchased a small quantity of Bitcoin ar
25 Bitcoin Lost After Computer Crash: Wallet Identity Unknown
Software wallet
Indeterminate 2017
In November 2017, a Bitcoin Stack Exchange user disclosed that they had purchased 25 bitcoins years prior and deposited them into a wallet on a personal compute
Wallet File Corruption After Windows Reinstall: Litecoin Locked Despite Correct Passphrase
Software wallet
Blocked 2017
SnowRoll purchased Litecoin on a Windows 10 desktop in April 2017, encrypting the wallet with a self-selected passphrase. After two transactions, the user encou
7.8 BTC Lost in Blockchain.info Interface Failure After Platform Upgrade
Exchange custody
Indeterminate 2016
In February 2016, a user created two cryptocurrency addresses within Blockchain.info's hosted web wallet service and sent test transactions from Bitcoin-Qt to b
Bitcurex Exchange Collapse: 2,300 BTC Lost, No Customer Database Backups
Exchange custody
Blocked 2016
Bitcurex launched in 2012 as Poland's first and largest Bitcoin exchange, processing over $50 million in BTC transactions during its final six months. The platf
Encrypted Wallet Recovery Without Passphrase: pywallet's Hard Limit
Software wallet
Indeterminate 2016
In April 2016, BitcoinTalk user sparkybtc posted about recovering cryptocurrency from a formatted hard drive containing Bitcoin CPU-mined around 2011 and Dogeco
Electrum Wallet Password Loss: 4 BTC Inaccessible Without Seed Backup
Software wallet
Blocked 2016
On April 6, 2016, Andi300 posted on forum.bitcoin.com describing an immediate custody failure: the user had just received 4 BTC but was unable to send or access
10 Million Dogecoins Inaccessible After Forgotten Spending PIN on Android Wallet
Software wallet
Blocked 2016
In January 2016, a user accumulated approximately 10 million Dogecoins (valued at roughly $1,500 USD) on an Android Langerhans wallet over one week. The coins w
Blockchain.com Wallet (2016): Partial Password Recovery Attempt, Seed Phrase Absent
Exchange custody
Blocked 2016
The subject created a Blockchain.com account in 2016 and deposited approximately 0.03 BTC (valued at roughly $20 at 2016 exchange rates of $600/BTC). Immediatel
James Howell Bitcoin Hard Drive: Decade-Long Landfill Recovery Attempt Denied
Software wallet
Blocked 2015
James Howell, a Bitcoin holder from the 2014–2015 era when Bitcoin traded below $1,000, discarded a hard drive containing his private keys while cleaning his of
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Recovery paths
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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