Part of the CustodyStress archive of observed Bitcoin custody incidents
Indeterminate
Cases where the outcome could not be determined from available public documentation. The structural failure is documented but whether access was ever restored is unknown.
389 observed cases
Indeterminate
389 (100%)
Deleted Encrypted Wallet Without Backup: Private Keys Lost
Software wallet
In November 2016, a Bitcoin Stack Exchange user posted about deleting their wallet file during a computer wipe, having never created a backup. The user had conv
Electrum Wallet Loss After Hard Disk Failure: No Seed Phrase or Backup
Software wallet
In March 2016, a BitcoinTalk user operating under the handle 'knowhow' experienced total loss of access to an Electrum Bitcoin wallet after their hard drive fai
Electrum 8-Word Seed Recovery: Funds Visible on Blockchain, Wallet Shows Zero Balance
Software wallet
In 2015, forum user Braden_Hearn encountered a custody access failure after accidentally sending approximately $1000 USD worth of Bitcoin to an address controll
Blockchain.info Double Encryption Password Lost: Unrecoverable Without Key
Exchange custody
In February 2015, a BitcoinTalk user identified as ltcgearscammed posted seeking help after losing access to Bitcoin stored in a Blockchain.info wallet secured
Bitcoin-Qt Passphrase Encoding Mismatch: Known Password Rejected Across Versions
Software wallet
StaleCoinz created a Bitcoin-Qt wallet on macOS in 2013 and encrypted it in 2015 using a passphrase he distinctly remembered. When he attempted to access the wa
Lost BIP38 Passphrase on Paper Wallet: 256 Case Combinations, No Documentation
Software wallet
In March 2015, a user known as 'germanuniv' created a paper wallet using bitaddress.org with BIP38 encryption enabled. To generate the passphrase, the user deri
Digital CC v. igot Exchange: $180,000 Bitcoin Claim, Australian Court Action
Exchange custody
Digital CC, an Australian digital currency company, accumulated approximately $180,000 in Bitcoin holdings or claims held on the igot exchange. Beginning in 201
KipCoin Exchange Linode Hosting Compromise: October 2014 Breach, February 2015 Disclosure
Exchange custody
KipCoin operated as a custodial Bitcoin exchange running infrastructure on Linode virtual private servers. In June 2014, Linode suffered a security breach that
Ryan Piercy Kidnapped in Costa Rica — First Widely Reported Bitcoin Ransom Demand
Unknown custody system
On January 20, 2015, Ryan Piercy, a Canadian national residing in San José, Costa Rica, was abducted by kidnappers who made an unprecedented demand: $500,000 in
Bitcoin Core USB Wallet (2015): Passphrase Lost, Balance Unconfirmed After Reimport
Software wallet
In 2015, an individual secured Bitcoin on a Bitcoin Core wallet stored on an external USB drive, encrypted with a passphrase. Years later, the owner connected t
Forgotten Bitcoin Wallet on Lost Amazon Fire Phone: Data Recovery Failure
Software wallet
In 2015, a friend transferred approximately $10 worth of Bitcoin to a user's Amazon Fire phone using a mobile wallet application as payment for donuts. The user
Blockchain.info Account Lockout: Forgotten Password, Missing Seed Phrase, $3,800 USD Inaccessible
Exchange custody
TheLoser created a hosted wallet on Blockchain.info via the Apple mobile application in late September 2015. The wallet creation process did not present or prov
Blockchain.com 2015 Private Key Encoding Bug: 0.48 BTC Permanently Inaccessible
Exchange custody
In August 2022, a user identified as montythegoat discovered an old Blockchain.com wallet on their Google Drive while cleaning archived files. The wallet had be
Coinbase Bitcoin Inheritance Without Estate Plan or Recovery Instructions
Exchange custody
A Bitcoin advocate died by suicide in March, leaving approximately $15,000 USD in Bitcoin held on Coinbase. The deceased had not designated a recovery contact,
Electrum Wallet Password Loss Without Seed Phrase Backup
Software wallet
In November 2015, a BitcoinTalk user created a password-protected Electrum software wallet for testing purposes and set a password they believed followed the pa
0.22 BTC Inaccessible in Electrum Watch-Only Wallet After Bitcoin Core Import Error
Software wallet
In October 2015, a macOS user (ginko3000) discovered they could not spend 0.22 BTC held in an Electrum wallet despite the balance being visible on screen. The w
Lost Blockchain.info iOS Wallet Password (2014) — Recovery Attempt via BTCRecover
Exchange custody
In December 2021, a BitcoinTalk user identified as Quix77 disclosed loss of access to a Blockchain.info wallet created in August 2014 via the iOS Blockchain app
Forgotten Blockchain.info Password: 0.22 BTC Trapped Behind AES Encryption
Exchange custody
On October 8, 2014, a BitcoinTalk forum user findftp described his friend's predicament: access lost to a Blockchain.info wallet containing 0.22 BTC due to a fo
Electrum Desktop Wallet: 0.7 BTC Locked by Forgotten Password, Missing Seed Phrase
Software wallet
Liam, a new Bitcoin user (BitcoinTalk username AbeTheCat), purchased 0.7 BTC in October 2014 and stored it in an Electrum desktop software wallet on his origina
Bitcoin-Qt Wallet Shows Zero Balance After Windows Installation on SSD
Software wallet
In January 2014, a Bitcoin holder experienced a system failure (repeated Blue Screen of Death) on their PC. Rather than repair the existing installation, they p
Password Safe Crash Leaves Blockchain.info Wallet Inaccessible
Exchange custody
In January 2014, a BitcoinTalk user identified as StinkyS4L discovered that their Password Safe application had crashed, rendering all stored passwords inaccess
Electrum Seed Phrase Lost to Accidental File Deletion — Windows Recovery Attempt
Software wallet
In mid-2014, a user identified as Evolution created an Electrum Bitcoin wallet using Tails live operating system running inside VMware on Windows 7. The user ge
BIP38 Passphrase Recovery Service Abandonment (2014)
Software wallet
In July 2014, a BitcoinTalk forum user identified as houseo posted in the Services section describing a custody access failure involving a forgotten BIP38 passp
Lost Access to 2014 blockchain.info Wallets: Non-Standard Recovery Mnemonics, No Support Response
Exchange custody
In July 2020, forum user gbola reported locating five recovery mnemonics created circa 2014 when blockchain.info was in its early operations. The user's entire
MultiBit Wallet on Stolen Laptop: Recovery Phrase Format Ambiguity Blocks Access
Software wallet
In 2014, mcsteely purchased Bitcoin from a Bitcoin ATM and sent it to a MultiBit wallet installed on a laptop. The device was subsequently stolen. At the time,
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