Part of the CustodyStress archive of observed Bitcoin custody incidents
Passphrase Dependency — Software wallet
Cases where a mobile wallet required a passphrase that was not documented independently. The combination of mobile wallet and passphrase dependency is the most common structural failure pattern in the archive.
57% of all Software wallet cases in the archive involve this structural dependency. The blocked rate among them is 62% — 7 points below the archive-wide blocked rate of 69%. The most common recovery path is password bruteforce.
57
Blocked
5
Constrained
30
Survived
168
Indeterminate
67% of determinate cases resulted in blocked or constrained access.
260 observed cases
Blocked
57 (22%)
Constrained
5 (2%)
Survived
30 (12%)
Indeterminate
168 (65%)
Hard Drive Format Renders 300,000 Satoshis Permanently Inaccessible
Software wallet
An individual user accidentally formatted a hard drive containing 300,000 satoshis, equivalent to approximately $20 USD at the time of the incident. The wallet
Wallet Passphrase Rejected Despite Correct Entry: Bitcoin Custody Failure
Software wallet
In June 2019, a Bitcoin Core user reported that their wallet passphrase was not being accepted during an attempted transaction, despite having written it down c
BIP38-Encrypted Paper Wallet: Permanent Loss After Forgotten Passphrase
Software wallet
In December 2017, a new Bitcoin user created a paper wallet using BitAddress.org and elected to encrypt it with BIP38 (Bitcoin Improvement Proposal 38), a stand
Deleted Bitcoin Core Wallet: Recovered Passphrase Cannot Decrypt Corrupted File
Software wallet
In 2013, the subject purchased one Bitcoin on a family desktop computer when the asset traded near $11.92 per unit. The wallet was created using Bitcoin Core, t
Mycelium on Encrypted Samsung Galaxy Note 4: 0.1 BTC Inaccessible, 6 Password Attempts Remaining
Software wallet
The owner stored 0.1 BTC in a Mycelium wallet installed on a Samsung Galaxy Note 4 at a time when Bitcoin's price was materially lower. The device's screen frac
Deceased Son's Bitcoin Wallet: Found Backup, Lost Passphrase
Software wallet
A family member discovered a hard drive among their deceased son's belongings containing a file named BACKUP.dat, believed to be a backup of a Bitcoin Core wall
Exodus Desktop Wallet After PC Failure: Hard Drive Recovery and the Seed Phrase Requirement
Software wallet
A Bitcoin holder experienced total failure of their Windows 10 personal computer and removed the hard drive. When connected via SATA to another computer, the dr
TrueCrypt-Encrypted Wallet.dat: Partial Passphrase, Uncertain Recovery Path
Software wallet
A Bitcoin and Litecoin miner from the early 2014 era encrypted his wallet.dat file inside a TrueCrypt volume, motivated by security paranoia despite acknowledgi
Passphrase Recovery Success and OPSEC Failure: 2014 WalletRecoveryServices Case
Software wallet
A Bitcoin holder in 2014 created private keys but lost the passphrase required to access them. The funds remained locked for an unknown duration until the owner
10.5 BTC Locked in Electrum: Forgotten Passphrase, Public Recovery Attempt Failed
Software wallet
In October 2016, a Bitcoin holder transferred 10.511 BTC from a Bitcoin Core wallet stored on a thumb drive to Electrum. The motivation was straightforward: the
BIP38 Paper Wallet: Seven-Year Inaccessibility Resolved via Single-Character Error
Software wallet
In 2017, an individual encrypted a paper wallet using BIP38 encryption, protecting it with a passphrase derived from their favorite band—a mnemonic they believe
1 BTC Locked Behind Forgotten Electrum Passphrase: Professional Cracking Effort Failed
Software wallet
A Reddit user received 1 BTC and secured it using Electrum, a popular Bitcoin desktop wallet, with a password-protected encrypted file. The user later forgot th
6 Bitcoin in Deceased's Desktop Wallet — Passphrase and Seed Phrase Lost
Software wallet
A father-in-law accumulated approximately 6 Bitcoin during an earlier market period and stored the funds in a digital wallet on his laptop. He did not document
Water-Damaged Mobile Wallet: 0.25 BTC Inaccessible Without Seed Backup
Software wallet
A user accumulated approximately 0.25 bitcoins over several weeks through mobile mining activity, storing the funds directly in a mobile wallet application. The
Bitpay Wallet Destroyed by Forced Update; Seed Phrase Never Recorded
Software wallet
A user had created a Bitpay wallet on their iPhone years prior but committed a critical operational error: the 12-word seed phrase was never written down or bac
1000 BTC Across 13 Hard Drives: No Passphrase, No Documentation, No Access
Software wallet
A Bitcoin holder died intestate or with a will naming a relative as beneficiary of a hard drive allegedly containing approximately 1000 BTC. The estate's execut
Bitpay Forced App Update Blocks Recovery via iPhone Backup
Software wallet
A user created a Bitpay wallet years earlier without recording the 12-word seed phrase, relying entirely on persistent app storage for wallet access. The arrang
Electrum Wallet File Overwritten: New Wallet Lost Without Seed Phrase Backup
Software wallet
An Electrum 1.9.8 user attempted to consolidate Bitcoin holdings by creating a new wallet to replace a bloated default_wallet file. The procedure involved openi
Seven-Year Bitcoin Wallet Lockout: Passphrase Typo and Recovery Without Backup
Software wallet
A Bitcoin holder lost access to a self-custodied wallet for seven years after entering an incorrect passphrase derivative. The error locked the private key behi
Brain Wallet Mnemonic Compromised: 0.064 BTC Stolen via Unauthorized Access
Software wallet
A Bitcoin holder using a brain wallet reported that their mnemonic phrase was compromised, resulting in unauthorized access to their funds and the loss of appro
MultiBit Classic USB Loss With Incomplete Backup Recovery Path
Software wallet
A Bitcoin holder experienced loss of a USB stick containing a MultiBit Classic wallet holding what they described as life-changing amounts of Bitcoin. The incid
1.3 BTC Permanently Unrecoverable After Hard Drive Format and Lost Seed Phrase Location
Software wallet
A Bitcoin holder maintained 1.3 BTC in an Electrum software wallet installed on a desktop computer. The seed phrase was recorded on paper and stored in a hidden
170 BTC Passphrase Lockout: Year-Long Inaccessibility Resolved by Memory Recovery
Software wallet
In early 2011, an investor acquired approximately 170 BTC at roughly $10 per coin, storing the funds in Bitcoin-Qt, the primary self-custody software wallet ava
House Fire Destroyed Mycelium Mobile Wallet: 1.1 BTC With Unrecorded 15-Character Passphrase
Software wallet
A Bitcoin holder maintained 1.1 BTC in a Mycelium mobile wallet on an Android device, secured by a 15-character passphrase created over three years before the i
Seed Phrase and Wallet Password Lost in Personal Journal
Software wallet
A Bitcoin holder maintained a split custody arrangement, allocating approximately half their stack to a custodial exchange and the remainder to self-custody. Th
Browse by dependency and custody
Device-Dependent Access — Software wallet
Undocumented Recovery Procedure — Software wallet
Single-Person Knowledge — Software wallet
Institutional Cooperation Required — Exchange custody
Shared Service Dependency — Exchange custody
Single-Person Knowledge — Exchange custody
Undocumented Recovery Procedure — Exchange custody
Passphrase Dependency — Exchange custody
Device-Dependent Access — Exchange custody
Single-Person Knowledge — Hardware wallet (single key)
Device-Dependent Access — Hardware wallet (single key)
Legal Authority Required — Exchange custody
Undocumented Recovery Procedure — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet with passphrase
Device-Dependent Access — Hardware wallet with passphrase
Time-Sensitive Sequencing — Exchange custody
Time-Sensitive Sequencing — Software wallet
Recovery Materials Colocated — Software wallet
Single-Person Knowledge — Hardware wallet with passphrase
Undocumented Recovery Procedure — Hardware wallet with passphrase
All cases
Related pages
Passphrase Dependency — Exchange custody
Passphrase Dependency — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet with passphrase
Device-Dependent Access — Software wallet
Undocumented Recovery Procedure — Software wallet
Single-Person Knowledge — Software wallet
Time-Sensitive Sequencing — Software wallet
Recovery Materials Colocated — Software wallet
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