Part of the CustodyStress archive of observed Bitcoin custody incidents
Institutional Cooperation Required — Blocked
Cases where required institutional cooperation produced a blocked outcome. The exchange, custodian, or platform whose cooperation was needed was unavailable, failed, or refused.
96 cases in this intersection. 100% of determinate cases resulted in a blocked outcome. The most common recovery path is no path available.
96
Blocked
0
Constrained
0
Survived
0
Indeterminate
100% of determinate cases resulted in blocked or constrained access.
96 observed cases
Blocked
96 (100%)
MyBitcoin.com Custody Collapse (July 2011): 78,747 BTC Lost, Partial Refund, Operator Never Identified
Exchange custody
MyBitcoin.com, launched in 2010, became one of the first popular custodial Bitcoin web wallet services at a time when hardware wallets did not exist and self-cu
3,000 BTC Locked on Discontinued Blockchain.com Wallet: Missing Email Address Blocks Recovery
Exchange custody
Ice22 acquired 3,000 BTC in June 2009 through an intermediary claiming to represent a Swiss or Swedish Bitcoin promotion entity. The acquisition process include
Bitstamp Withdrawal Blocked: Impossible KYC Demand for Historical Coin Provenance
Exchange custody
A user with an established, verified Bitstamp account took a multi-year break from trading. In 2013, the user purchased $2,500 worth of Bitcoin on an alternativ
Federal Seizure of James Zhong's 50,000 Bitcoin Following Theft Conviction
Unknown custody system
James Zhong was convicted and sentenced to one year in federal prison for theft of Bitcoin from seized Silk Road proceeds. Federal authorities recovered approxi
Vinny Troia: Coinbase Account Frozen Over Compliance Interpretation
Exchange custody
In 2017, Vinny Troia, a professional security consultant and white-hat hacker, purchased Bitcoin on Coinbase and found his account suspended shortly thereafter.
Executor Locked Out: Blockchain.com Wallet After Probate, Email Account Dead
Exchange custody
A man's father passed away, leaving behind login credentials and a Bitcoin address recorded in estate documentation. During the multi-year probate process—compl
Celsius Chapter 11: User Lost 1 BTC After Collateralized Loan Freeze
Exchange custody
A user took out a loan against Bitcoin held on Celsius Network, a custodial lending platform that offered yield and credit facilities. The user's Bitcoin served
Inputs.io Security Breach and Platform Collapse — 4,100 BTC Lost
Exchange custody
Inputs.io operated as a hosted web wallet service in the early Bitcoin era, when best practices for key management were still crystallizing. The platform genera
Deceased Father's 14 BTC Locked on Blockchain.com: Forgotten Password Blocks Access
Exchange custody
A Reddit user reported discovering their deceased or incapacitated father's Blockchain.com wallet containing 14 BTC. While the heir had gained access to the acc
Blockchain.com Legacy Wallet Inaccessible: Passphrase Format Incompatibility
Exchange custody
A user created a wallet on Blockchain.info in 2013, recording both a password and a recovery key-phrase of more than 12 words. The account remained dormant for
Blockchain.com Account Lockup: 8-Month Custody Freeze Despite Verified Funds
Exchange custody
In summer 2022, an individual opened a hosted wallet account on Blockchain.com and completed full KYC verification, achieving the platform's highest transaction
Blockchain.com Wallet Recovery Blocked: Known Passwords, Lost Registration Email
Exchange custody
During a house cleaning, papers containing three Blockchain.com wallet identifiers and their corresponding passwords surfaced. The wallets held an estimated 0.9
Blockchain.info Account Inaccessible: Valid Credentials Defeated by Email Verification Gate
Exchange custody
An early adopter maintained a Blockchain.info wallet account from the platform's initial era, retaining both the wallet ID and a valid password. The account rem
BitGo Wallet Permanently Inaccessible: Lost 2FA Device and Missing Documentation
Exchange custody
A long-term Bitcoin holder maintained a BitGo-hosted wallet from 2015 without establishing comprehensive backup procedures or written documentation. The account
Bitfinex Account Freeze: 2.1 BTC Trapped After Escalating KYC Demands
Exchange custody
A long-standing Bitfinex user with a six-year account history initiated a withdrawal of 2.1 BTC in early 2021, during a period of significant Bitcoin price appr
Blockchain.com Account De-Verification: Funds Inaccessible, No Communication or Recovery Path
Exchange custody
A user with an active Blockchain.com account maintained since 2017 experienced sudden account de-verification, rendering all funds held in the platform's reward
Vault of Satoshi Exchange Shutdown: Bitcoin Trapped in 2014 Closure
Exchange custody
A Bitcoin holder purchased cryptocurrency on Coinbase in 2014 and transferred it to Vault of Satoshi, a Canadian cryptocurrency exchange, intending to trade the
Blockchain.com Account Frozen After Recovery Phrase Restoration
Exchange custody
A user with a valid BIP39 recovery phrase attempted to restore access to their Blockchain.com wallet. Upon successful restoration, the platform automatically de
Blockchain.info Account Locked After 2FA Device Loss—Recovery Process Failed
Exchange custody
A Blockchain.info user lost access to their two-factor authentication device (Google Authenticator) and could no longer log into their account. Blockchain.info'
Kraken Account Lockout: Cryptographic Proof of Ownership Rejected
Exchange custody
In September 2020, Kraken implemented device confirmation security requiring verification codes sent to registered email addresses. A user with Bitcoin holdings
MtGox Exchange Collapse: 850,000 Bitcoin Custody Failure
Exchange custody
Mt. Gox, founded in 2006 and operating as a Bitcoin exchange from 2010, accumulated custody of approximately 850,000 Bitcoin belonging to its users by early 201
Browse by dependency and outcome
Device-Dependent Access — Blocked
Passphrase Dependency — Blocked
Undocumented Recovery Procedure — Blocked
Single-Person Knowledge — Blocked
Device-Dependent Access — Survived
Undocumented Recovery Procedure — Survived
Single-Person Knowledge — Survived
Institutional Cooperation Required — Constrained
Shared Service Dependency — Blocked
Passphrase Dependency — Survived
Legal Authority Required — Blocked
Shared Service Dependency — Constrained
Legal Authority Required — Constrained
Single-Person Knowledge — Constrained
Geographic Access Constraint — Blocked
All cases
Translate