Part of the CustodyStress archive of observed Bitcoin custody incidents
Institutional Cooperation Required — Blocked
Cases where required institutional cooperation produced a blocked outcome. The exchange, custodian, or platform whose cooperation was needed was unavailable, failed, or refused.
96 cases in this intersection. 100% of determinate cases resulted in a blocked outcome. The most common recovery path is no path available.
Archive analysis — 96 cases
Outcomes
100% of determinate cases resulted in blocked access — 31 percentage points above the archive-wide average of 69%. Only 0% resulted in recovered access — one of the lower survival rates in the archive.
Custody type
95% of cases involved exchange custody, followed by institutional custody at 4%.
Primary stress condition
78% of cases involve vendor lockout. Legal or authority constraint accounts for a further 9%.
Documentation
63% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
Scale
18% of cases involved large or very large holdings (10+ BTC).
Time distribution
Cases span 2009–2025. Only 10% occurred in 2022 or later — concentrated in earlier periods.
96
Blocked
0
Constrained
0
Survived
0
Indeterminate
100% of determinate cases resulted in blocked or constrained access.
96 observed cases
Blocked
96 (100%)
Freebitco.in Account Lockout: Password Reset Emails Failed During Platform Collapse
Exchange custody
In October 2025, a long-term Freebitco.in user identified as Lawliet82 reported sudden account access denial despite knowing the correct password and having suc
Bitcoin Sent to Closed Cash App Account: Permanent Loss
Exchange custody
A Bitcoin holder attempted to deposit cryptocurrency into a Cash App account, unaware that the account had already been closed by the platform for terms-of-serv
Blockchain.com Non-HD to HD Wallet Migration: Imported Address Bitcoin Inaccessible
Exchange custody
In 2016, user serega634 maintained a Bitcoin wallet on Blockchain.com, then a widely-used custodial online wallet platform. At an unspecified later date, the us
Blockchain.com Legacy Wallet Lockout: Recovery Phrase Insufficient Without Original Email
Exchange custody
In 2014, delfastTions created a wallet on Blockchain.info and retained the 17-word recovery passphrase—the standard recovery mechanism of that era. Years later,
Armed Robbery at Barcelona Cryptocurrency Company: Five Attackers, Institutional Funds Seized
Institutional custody
In January 2023, five armed men entered the Barcelona office of an unnamed cryptocurrency company. The attackers were equipped with tasers and zip ties, which t
Tbilisi Cryptocurrency Exchange Robbed of $900,000 Under Duress
Institutional custody
In October 2023, six men executed an armed robbery targeting a cryptocurrency exchange office in Tbilisi, Georgia. The perpetrators forced exchange operators to
Binance Executives Kidnapped in Montenegro, Coerced to Transfer $12.5M Crypto
Institutional custody
In November 2023, two executives employed by Binance who managed VIP client accounts were deceived into traveling to Montenegro under the guise of a legitimate
Blockchain.com and Exchange Account Loss: Two Cases of Forgotten Credentials and Theft
Exchange custody
Two separate custody failures surfaced on BitcoinTalk in January 2022, both rooted in lost access to hosted wallet platforms. Kortez011 reported losing access t
Three Arrows Capital Collapse: $10B Fund, $3.5B Frozen Claims, Founder Flight
Institutional custody
Three Arrows Capital, founded in 2012 by Zhu Su and Kyle Davies, operated as a cryptocurrency investment fund managing approximately $10 billion in assets throu
Paxful Insolvency: Withdrawal Request Trapped in Administrative Limbo
Exchange custody
Paxful, a peer-to-peer Bitcoin marketplace, announced its closure between 2021 and 2022. One user failed to notice the shutdown notification amid email volume a
Altsbit Exchange Hack (February 2020): Institutional Failure, Partial Recovery
Exchange custody
Altsbit, an Italian cryptocurrency exchange that had been operational for only a few months, suffered a catastrophic security breach in February 2020. Attackers
Coinbase Account Lockout: Multiple Users Denied Access Despite Identity Verification (2016–2020)
Exchange custody
Between December 2020 and the time of posting, multiple Coinbase users reported extended account lockouts that prevented trading, withdrawals, and even portfoli
2.9 BTC in Unidentified Web Wallet from 2012–2013: Provider Unknown, Access Impossible
Exchange custody
In May 2020, a BitcoinTalk user reporting under the handle cyptomania rediscovered Bitcoin documentation while conducting routine record cleanup. The user had s
Armed Home Invasion and Forced Cryptocurrency Transfer in Carlisle
Exchange custody
In February 2020, armed intruders broke into a residential property in Carlisle, England. The attackers, wielding a gun and knife, forced the occupants—a couple
Livecoin Exchange Compromised by Server Attack — Price Manipulation, Permanent Shutdown
Exchange custody
Livecoin, a Russian cryptocurrency exchange, suffered a critical infrastructure compromise on 23 December 2020 when attackers gained control of the exchange's s
Eterbase Exchange Breach: $5.4M Stolen, Limited Recovery
Exchange custody
On September 8, 2020, Eterbase, a Slovakian cryptocurrency exchange, discovered unauthorised transfers totalling approximately $5.4 million from its hot wallets
Masked Raiders Rob Bitcoin Exchange in Sparkhill, Birmingham (July 2019)
Exchange custody
In July 2019, a group of masked raiders conducted an armed robbery of a Bitcoin exchange located in the Sparkhill area of Birmingham, England. The incident occu
Einstein Exchange Vancouver: $16M CAD Claimed Liabilities, Insolvent Collapse 2019
Exchange custody
Einstein Exchange, a Vancouver-based cryptocurrency platform founded by Michael Ongun Gokturk, marketed itself as Canada's fastest-growing digital currency exch
QuadrigaCX Exchange Collapse: $190M Bitcoin Lost After Owner's Death
Exchange custody
QuadrigaCX was a Canadian cryptocurrency exchange that collapsed in 2019 following the sudden death of its founder and sole operator. The exchange held approxim
QuadrigaCX Exchange Collapse (April 2019): Mass Custody Loss
Exchange custody
QuadrigaCX, founded in 2013 and one of Canada's largest cryptocurrency exchanges, ceased operations on April 15, 2019, with approximately 115,000 users unable t
QuadrigaCX Exchange Collapse: CEO Death Blocks Access to $190M in Customer Cryptocurrency
Exchange custody
QuadrigaCX, founded in 2013 and operating as one of Canada's largest cryptocurrency exchanges, ceased operations in January 2019 following the death of CEO and
MapleChange Exchange Collapse: $5M Missing, Hack Unverified, No Recovery
Exchange custody
MapleChange, a Canadian cryptocurrency exchange, announced on October 28, 2018, that it had suffered a security breach resulting in the loss of approximately $5
BitGrail Exchange Collapse: 17 Million NANO Stolen, 230,000 Users Frozen
Exchange custody
BitGrail, an Italian cryptocurrency exchange, announced on February 8, 2018 that approximately 17 million NANO tokens—valued at roughly $170 million at the time
QuadrigaCX Exchange Collapse: C$100,000 Withdrawal Never Processed
Exchange custody
Eric Z., a QuadrigaCX customer, deposited C$5,000 into the Canadian cryptocurrency exchange around 2014 and grew his position to approximately C$125,000 through
Xitong Zou: QuadrigaCX Creditor During Exchange Collapse and Fraud
Exchange custody
Xitong Zou was a customer of QuadrigaCX, a Canadian cryptocurrency exchange that collapsed in late 2018. Like thousands of other users, Zou had cryptocurrency h
Browse by dependency and outcome
Device-Dependent Access — Blocked
Passphrase Dependency — Blocked
Undocumented Recovery Procedure — Blocked
Single-Person Knowledge — Blocked
Device-Dependent Access — Survived
Undocumented Recovery Procedure — Survived
Single-Person Knowledge — Survived
Institutional Cooperation Required — Constrained
Shared Service Dependency — Blocked
Passphrase Dependency — Survived
Legal Authority Required — Blocked
Shared Service Dependency — Constrained
Legal Authority Required — Constrained
Single-Person Knowledge — Constrained
Geographic Access Constraint — Blocked
All cases
Translate