Part of the CustodyStress archive of observed Bitcoin custody incidents
Device-Dependent Access — Passphrase Unavailable
Cases where access to the wallet depended on a specific physical device or local installation, with no device-independent recovery path documented. Includes hardware wallets where the seed was stored only on the device, and software wallets where no seed phrase backup existed. This page shows archive cases where both conditions were present.
147 observed cases
Outcome distributions are available in archive statistics.
MultiBit Classic Password Lock: Recovery Through Backup Key File Import
Software wallet
A BitcoinTalk user (cluuze130) deposited Bitcoin into MultiBit Classic approximately one year before attempting withdrawal in February 2018. At the time of depo
Encrypted Wallet, Forgotten Passphrase: Self-Custody Encryption Without Backup
Software wallet
On January 14, 2018, BitcoinTalk user AsJoshScreams posted a recovery plea for an encrypted cryptocurrency wallet. The user had encrypted their private key with
Blockchain.info Wallet Password Lost, No Seed Backup: Recovery Blocked
Exchange custody
In July 2018, a Bitcoin holder transferred funds to his wife's blockchain.info mobile wallet during a phone transition. The wife subsequently forgot the wallet
MultiBit 0.5.15 Forgotten Passphrase: Desktop Wallet Access Lost
Software wallet
On November 3, 2017, a pseudonymous BitcoinTalk forum user identified as 'dny18' posted a help request in the MultiBit archival section, stating they had forgot
Inherited Encrypted Bitcoin Wallet from 2012: Passphrase Lost After Parent's Death
Software wallet
Following his mother's death in late 2017, a BitcoinTalk user (umadbro) recovered hard drives from his parent's defunct desktop computer and discovered wallet.d
Forgotten Bata Wallet Passphrase Recovered by Professional Service
Software wallet
On August 1, 2017, a BitcoinTalk user operating under the handle InvestMeDaddy posted a recovery request after losing access to a Bata desktop cryptocurrency wa
Electrum Desktop Wallet Access Lost: Forgotten Password and Missing Seed Phrase
Software wallet
In late September 2017, a BitcoinTalk user identified as 'garlonte' posted a help request describing complete loss of access to an Electrum software wallet inst
Alexander Halavais: Forgotten Password on 2010 Experimental Bitcoin Purchase
Software wallet
Alexander Halavais, an Associate Professor in the School of Social and Behavioral Sciences at Arizona State University, purchased a small quantity of Bitcoin ar
Bluengold341 Armory Wallet: Forgotten Password, Single Copy on Old Laptop
Software wallet
In May 2017, a BitcoinTalk forum user (Bluengold341) posted seeking technical assistance to recover access to Bitcoin held in an Armory wallet at address 1QEHet
MultiBit Classic Password Rejection: Verified Credentials, Inaccessible Funds
Software wallet
In November 2017, a BitcoinTalk user reported a critical wallet access failure involving MultiBit Classic 0.5.15 on macOS. The user had created two encrypted wa
Forgot Trezor PIN and Seed Words: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In 2017, during Bitcoin's price surge, a user documented their experience losing access to a Trezor hardware wallet containing approximately $30,000 in Bitcoin.
Blockchain.info Wallet: Lost Password and Recovery Phrase on Phone
Exchange custody
In June 2017, a Blockchain.info user posted on Bitcoin Stack Exchange reporting the loss of both their wallet password and 12-word recovery phrase after losing
Ledger Nano S Lockout: Seed Phrase Transcription Error and Checksum Validation Failure
Hardware wallet (single key)
In December 2017, a Ledger Nano S user reported being locked out of their device after completing initial setup. During device initialization, the user received
Anonymous College Student: 40 BTC Locked Behind Forgotten Wallet Password (2017)
Software wallet
In late 2017, during Bitcoin's historic rally to $15,000–$19,000, an anonymous college student posted on Reddit describing a custody catastrophe rooted in 2013
MultiBit Wallet Password Forgotten: Encrypted Backup Available but Inaccessible
Software wallet
On December 30, 2017, a Bitcoin holder posted to Stack Exchange describing a custody failure involving MultiBit, a desktop software wallet popular during the mi
Bitcoin Core Wallet Password Not Recognized After Encryption and Crash
Software wallet
In February 2017, a Bitcoin Core user encrypted their wallet using a 5-digit password they used on another application. During the encryption process, the softw
Teenager Locked Out of Blockchain.info Wallet After Password Change – No Seed Backup
Exchange custody
In late October 2017, a Russian Bitcoin user (forum username: see123123) discovered they could no longer access their Blockchain.info hosted wallet. The user ha
Bitcoin Core Passphrase Lost After 7-Year Hiatus — Forgotten 2011 Wallet
Software wallet
In August 2017, a Bitcoin Core user reported regaining access to a wallet installed on macOS that had remained untouched since 2011. Upon opening the wallet for
MultiBit 0.5.1 macOS: Password Recovery Hung, Seed Words Portable
Software wallet
In June 2017, a BitcoinTalk forum user identified as tomfoolery40 reported a custody access failure involving MultiBit version 0.5.1 on macOS 10.12.2. The user
Wallet File Corruption After Windows Reinstall: Litecoin Locked Despite Correct Passphrase
Software wallet
SnowRoll purchased Litecoin on a Windows 10 desktop in April 2017, encrypting the wallet with a self-selected passphrase. After two transactions, the user encou
BIP38 Paper Wallet Passphrase Lost — 0.7 BTC Inaccessible (2020)
Software wallet
A BitcoinTalk user (arkaraj) purchased approximately 0.7 BTC in 2017 and generated a paper wallet using bitaddress.org with BIP38 passphrase encryption. The use
33.54 BTC Corrupted in Wallet.dat: Binary File Opened in Text Editor
Software wallet
In July 2016 or earlier, ketubi saved a wallet.dat file from Bitcoin Core to a USB drive, intending to create an offline backup. Years later, in December 2017,
Bitcoin Core Fatal Error After Moving Block Folder: wallet.dat Accessible But Program Won't Launch
Software wallet
In December 2016, a Bitcoin Core user installed the software on their PC and began purchasing Bitcoin before full blockchain synchronization was complete. Appro
Incomplete Electrum Seed Phrase: 0.032 BTC Inaccessible Since 2016
Software wallet
In December 2024, a BitcoinTalk user (winnerorlooser) disclosed a custody failure spanning eight years. Around 2016, the user transferred 0.032 BTC from an obso
Passphrase unavailable — Bitcoin Core, Finland (2016)
Software wallet
On February 5, 2016, a user identifying as mikkihiiri posted in the Bitcoin Technical Support section of BitcoinTalk seeking help to recover access to an encryp
Related archive views
All Device-Dependent Access cases
All Passphrase Unavailable cases
Device-Dependent Access — Device Loss
Device-Dependent Access — Seed Unavailable
Device-Dependent Access — Coercion
Single-Person Knowledge — Passphrase Unavailable
Passphrase Dependency — Passphrase Unavailable
Undocumented Recovery Procedure — Passphrase Unavailable
All cases
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