Part of the CustodyStress archive of observed Bitcoin custody incidents
Device-Dependent Access — Passphrase Unavailable
Cases where access to the wallet depended on a specific physical device or local installation, with no device-independent recovery path documented. Includes hardware wallets where the seed was stored only on the device, and software wallets where no seed phrase backup existed. This page shows archive cases where both conditions were present.
70% of all Passphrase Unavailable cases in the archive involve this structural dependency. Among them, 52% of determinate cases resulted in a blocked outcome. The most common recovery path is password bruteforce.
29
Blocked
2
Constrained
25
Survived
102
Indeterminate
55% of determinate cases resulted in blocked or constrained access.
158 observed cases
Blocked
29 (18%)
Constrained
2 (1%)
Survived
25 (16%)
Indeterminate
102 (65%)
Lost Electrum Wallet Password: wallet.dat File Encrypted, No Backup Credential
Software wallet
In February 2019, a forum user identified as bitbemining posted a custody failure case involving an Electrum wallet. The user possessed the encrypted wallet.dat
Electrum Seed Version 18 Password Recovery: btcrecover Incompatibility Resolved
Software wallet
In December 2019, a BitcoinTalk user (red14159) discovered a wallet.dat file from an Electrum wallet they had lost access to approximately three years earlier.
Electrum Seed Phrase Mismatch: Valid Addresses, Missing Funds
Software wallet
In January 2018, forum user 'thenarog' encountered a nuanced custody failure involving an Electrum desktop wallet. The user held a wallet.dat backup file protec
Forgotten wallet.dat Password: 13.8 BTC Locked Since 2013
Software wallet
On 2 March 2018, a Bitcoin holder identified as fabriciofenenga posted to the Bitcoin Technical Support forum seeking password recovery assistance for a wallet.
PIVX Encrypted Wallet Access Failure After System Update and Forced Shutdown
Software wallet
In May 2018, a user encrypted a PIVX wallet using PIVX Core version 3.1.0.2 on Windows 64-bit and confirmed the passphrase worked across multiple unlock cycles
131 BTC Inaccessible: Forgotten Wallet Password, No Recovery Mechanism
Software wallet
In December 2018, a BitcoinTalk user known as 'jackang' posted a public plea for help recovering access to a wallet containing 131 BTC. The wallet had been crea
Bitcoin Core Wallet Passphrase Rejected: $400 USD Inaccessible
Software wallet
In September 2018, a Bitcoin Core user reported being locked out of their encrypted software wallet containing approximately $400 USD in Bitcoin. The wallet had
MultiBit Classic Password Lock: Recovery Through Backup Key File Import
Software wallet
A BitcoinTalk user (cluuze130) deposited Bitcoin into MultiBit Classic approximately one year before attempting withdrawal in February 2018. At the time of depo
Encrypted Wallet, Forgotten Passphrase: Self-Custody Encryption Without Backup
Software wallet
On January 14, 2018, BitcoinTalk user AsJoshScreams posted a recovery plea for an encrypted cryptocurrency wallet. The user had encrypted their private key with
Blockchain.info Wallet Password Lost, No Seed Backup: Recovery Blocked
Exchange custody
In July 2018, a Bitcoin holder transferred funds to his wife's blockchain.info mobile wallet during a phone transition. The wife subsequently forgot the wallet
MultiBit 0.5.15 Forgotten Passphrase: Desktop Wallet Access Lost
Software wallet
On November 3, 2017, a pseudonymous BitcoinTalk forum user identified as 'dny18' posted a help request in the MultiBit archival section, stating they had forgot
Inherited Encrypted Bitcoin Wallet from 2012: Passphrase Lost After Parent's Death
Software wallet
Following his mother's death in late 2017, a BitcoinTalk user (umadbro) recovered hard drives from his parent's defunct desktop computer and discovered wallet.d
Forgotten Bata Wallet Passphrase Recovered by Professional Service
Software wallet
On August 1, 2017, a BitcoinTalk user operating under the handle InvestMeDaddy posted a recovery request after losing access to a Bata desktop cryptocurrency wa
Electrum Desktop Wallet Access Lost: Forgotten Password and Missing Seed Phrase
Software wallet
In late September 2017, a BitcoinTalk user identified as 'garlonte' posted a help request describing complete loss of access to an Electrum software wallet inst
Alexander Halavais: Forgotten Password on 2010 Experimental Bitcoin Purchase
Software wallet
Alexander Halavais, an Associate Professor in the School of Social and Behavioral Sciences at Arizona State University, purchased a small quantity of Bitcoin ar
Bluengold341 Armory Wallet: Forgotten Password, Single Copy on Old Laptop
Software wallet
In May 2017, a BitcoinTalk forum user (Bluengold341) posted seeking technical assistance to recover access to Bitcoin held in an Armory wallet at address 1QEHet
MultiBit Classic Password Rejection: Verified Credentials, Inaccessible Funds
Software wallet
In November 2017, a BitcoinTalk user reported a critical wallet access failure involving MultiBit Classic 0.5.15 on macOS. The user had created two encrypted wa
Forgot Trezor PIN and Seed Words: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In 2017, during Bitcoin's price surge, a user documented their experience losing access to a Trezor hardware wallet containing approximately $30,000 in Bitcoin.
Forgotten Trezor PIN and Lost Seed Words: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In 2017, a Bitcoin holder using a Trezor hardware wallet lost access to approximately $30,000 worth of Bitcoin after forgetting both the device PIN and the back
Blockchain.info Wallet: Lost Password and Recovery Phrase on Phone
Exchange custody
In June 2017, a Blockchain.info user posted on Bitcoin Stack Exchange reporting the loss of both their wallet password and 12-word recovery phrase after losing
Ledger Nano S Lockout: Seed Phrase Transcription Error and Checksum Validation Failure
Hardware wallet (single key)
In December 2017, a Ledger Nano S user reported being locked out of their device after completing initial setup. During device initialization, the user received
Anonymous College Student: 40 BTC Locked Behind Forgotten Wallet Password (2017)
Software wallet
In late 2017, during Bitcoin's historic rally to $15,000–$19,000, an anonymous college student posted on Reddit describing a custody catastrophe rooted in 2013
MultiBit Wallet Password Forgotten: Encrypted Backup Available but Inaccessible
Software wallet
On December 30, 2017, a Bitcoin holder posted to Stack Exchange describing a custody failure involving MultiBit, a desktop software wallet popular during the mi
Trezor PIN and Seed Words Forgotten: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In October 2017, a Trezor hardware wallet user discovered they had forgotten both their PIN and recovery seed words, creating a dual-layer access barrier to app
Bitcoin Core Wallet Password Not Recognized After Encryption and Crash
Software wallet
In February 2017, a Bitcoin Core user encrypted their wallet using a 5-digit password they used on another application. During the encryption process, the softw
Related archive views
All Device-Dependent Access cases
All Passphrase Unavailable cases
Device-Dependent Access — Device Loss
Device-Dependent Access — Seed Unavailable
Device-Dependent Access — Coercion
Single-Person Knowledge — Passphrase Unavailable
Passphrase Dependency — Passphrase Unavailable
Undocumented Recovery Procedure — Passphrase Unavailable
All cases
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