CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents

2023

A recovery year following the 2022 exchange collapses. Many institutional custody cases from this year involve claims processes from prior-year failures. Self-custody failures reflect the 2021 cohort.

34 cases from 2023 are included in this archive. Coercion accounts for 38% of cases — the dominant stress pattern for this period. 81% of determinate cases resulted in a blocked outcome.

Archive analysis — 34 cases
Outcomes
81% of determinate cases resulted in blocked access — 12 percentage points above the archive-wide average of 69%.
Documentation coverage
53% of cases have indeterminate outcomes — higher than the archive average of 43%.
Custody type
44% of cases involved software wallet, followed by institutional custody at 9%.
Primary stress condition
38% of cases involve coercion. Passphrase unavailable accounts for a further 21%.
Recovery path
Coerced Transfer is the most documented recovery path (12 cases, 35% of subset). Of those with a determinate outcome, 8% resulted in recovered or constrained access.
Documentation
35% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
13
Blocked
1
Constrained
2
Survived
18
Indeterminate

88% of determinate cases resulted in blocked or constrained access.

34 observed cases
Blocked
13 (38%)
Constrained
1 (3%)
Survived
2 (6%)
Indeterminate
18 (53%)
Deleted wallet.dat Recovery Attempt: Corruption Barrier (Tigerbill, May 2023)
Software wallet
Indeterminate 2023
In May 2023, Tigerbill, a junior member of the BitcoinTalk forum, permanently deleted their wallet.dat file containing an unspecified quantity of Bitcoin. The u
Armed Robbery at Barcelona Cryptocurrency Company: Five Attackers, Institutional Funds Seized
Institutional custody
Blocked 2023
In January 2023, five armed men entered the Barcelona office of an unnamed cryptocurrency company. The attackers were equipped with tasers and zip ties, which t
BRD Wallet Derivation Path Incompatibility: Seed Phrase Cannot Recover 2018 Bitcoin
Software wallet
Indeterminate 2023
SimonsLu adopted Bitcoin in 2017 through exchange trading before transitioning to self-custody in 2018. He installed BRD, a mobile wallet recommended on bitcoin
Electrum Wallet Password Lost With Corrupted SSD Backup
Software wallet
Indeterminate 2023
On November 15, 2023, a BitcoinTalk user reported being unable to access an Electrum wallet after losing the 8–9 character password derived from a longer 15-cha
Blockchain.com Account Frozen for Inactivity – User Unable to Recover Forgotten Wallet
Exchange custody
Indeterminate 2023
In February 2023, a user reported being contacted by an entity claiming to represent Blockchain.com. The message stated that the user had created a Bitcoin wall
Scrambled Seed Phrase: 2500 BTC Unrecoverable Without Word Order
Software wallet
Indeterminate 2023
In December 2023, a recovery specialist designated iconbtcx was engaged to restore access to 2500 BTC held in a BIP39-compliant software wallet. The client poss
Lost Electrum Wallet: Encrypted Backup Without Password or Seed Phrase
Software wallet
Indeterminate 2023
On March 17, 2023, a BitcoinTalk forum user (Lavey666) posted to the Electrum wallet software section describing a complete loss of access to their self-custodi
BTC.com Multi-Sig Wallet Recovery Failure: Non-Standard Derivation Path Lockout
Multisig (self-managed)
Indeterminate 2023
In January 2023, a Bitcoin user rediscovered a dormant BTC.com wallet containing an undisclosed amount of Bitcoin. The user possessed both critical recovery mat
Recovering Lost Armory Wallet from Overwritten 2009-2010 Laptop Disk
Software wallet
Indeterminate 2023
In June 2023, a Bitcoin holder initiated a public recovery effort for an Armory wallet created in 2009–2010 on a personal laptop. The original device remained i
Electrum Wallet Password Loss: 0.5 BTC Inaccessible After Partner's Accidental Send
Software wallet
Indeterminate 2023
In April 2023, a BitcoinTalk user (mrleaker) reported losing access to an Electrum wallet containing 0.5 BTC. The wallet had been created years prior as a refer
Coldlar Pro3 Hardware Wallet: Valid Seed Phrase Insufficient Without Payment Password
Hardware wallet with passphrase
Blocked 2023
On December 4, 2023, a Bitcoin user identified as zzzccc posted to BitcoinTalk describing a critical custody access failure involving a Coldlar Pro3 hardware wa
Ledger Hardware Wallet: 1.7 BTC Inaccessible After Device Transition and Address Type Mismatch
Hardware wallet with passphrase
Indeterminate 2023
In December 2023, a BitcoinTalk user reported approximately 1.7 BTC held on a Ledger hardware wallet became inaccessible following a device upgrade. The Bitcoin
Forgotten Ledger Nano S Passphrase: Seed Phrase Retained but Inaccessible
Hardware wallet with passphrase
Indeterminate 2023
In March 2023, a forum user identified as despo4helpo posted to a Bitcoin technical support community seeking recovery advice for Bitcoin held on a Ledger Nano
Incomplete Seed Phrase and Lost Email Access Lock Blockchain.info Wallet
Exchange custody
Indeterminate 2023
In September 2023, a forum user posted on behalf of an elderly relative seeking recovery assistance for a Bitcoin wallet created on Blockchain.info in 2015 or 2
Peter Vuong Kidnapping: Physical Coercion and Ransom Demand, Sydney 2023
Unknown custody system
Blocked 2023
In March 2023, Peter Vuong was abducted in Sydney by an organised crime group and held for six days while the gang tortured him and demanded $5 million in ranso
Yuri Boytsov: Bali Home Invasion and Forced Bitcoin Transfer Under Duress
Software wallet
Blocked 2023
Yuri Boytsov, a Russian cryptocurrency blogger known for publicly discussing his holdings, became the target of a violent robbery in Bali, Indonesia in February
Seoul Cryptocurrency Kidnapping and Murder: March 2023
Unknown custody system
Blocked 2023
In March 2023, a 48-year-old woman in Seoul, South Korea was abducted by four men who targeted her for her cryptocurrency holdings. The perpetrators used physic
Tbilisi Cryptocurrency Exchange Robbed of $900,000 Under Duress
Institutional custody
Blocked 2023
In October 2023, six men executed an armed robbery targeting a cryptocurrency exchange office in Tbilisi, Georgia. The perpetrators forced exchange operators to
Rönninge Home Invasion: Couple Coerced at Knifepoint to Transfer Bitcoin
Unknown custody system
Blocked 2023
In November 2023, a couple residing in Rönninge, Sweden experienced a violent home invasion targeting their cryptocurrency holdings. Attackers forcibly entered
Corrupted Bitcoin Core wallet.dat: Encrypted mkey Recovery Without Wallet Access
Software wallet
Indeterminate 2023
A Bitcoin Core user encountered wallet corruption and successfully extracted a 94-digit encrypted master key (mkey) from the damaged wallet.dat file. The user r
Binance Executives Kidnapped in Montenegro, Coerced to Transfer $12.5M Crypto
Institutional custody
Blocked 2023
In November 2023, two executives employed by Binance who managed VIP client accounts were deceived into traveling to Montenegro under the guise of a legitimate
Durham Couple Loses $250,000 in Cryptocurrency to Armed Home Invasion
Unknown custody system
Blocked 2023
In April 2023, two men gained entry to a Durham, North Carolina home by posing as construction workers. Once inside, they confronted a 76-year-old couple and us
12-Word Mnemonic Order Lost: 2,500 BTC Inaccessible Despite Full Word Knowledge
Software wallet
Indeterminate 2023
In December 2023, a BitcoinTalk forum user (ICONBTCX) disclosed a custody failure affecting 2,500 BTC held in a SegWit P2WPKH address (bc1qlmal276kkvrkn36m33xvl
Benalmádena Kidnapping: Crypto Businessman Rescued by Spanish Police
Unknown custody system
Survived 2023
In May 2023, three individuals kidnapped a cryptocurrency businessman in Benalmádena, Spain, and demanded a €1 million ransom. The incident represents a custody
Karl Johnson: Serial Kidnapping and Coercion for Bitcoin Access, Salford 2023
Unknown custody system
Blocked 2023
Karl Johnson, a Bitcoin holder based in Salford and Cheshire, England, experienced an unusual and severe escalation of coordinated physical attacks throughout 2
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Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.

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