Part of the CustodyStress archive of observed Bitcoin custody incidents
2014
The Mt. Gox collapse in February 2014 dominates the institutional failure cases from this year. Exchange counterparty risk became the defining custody concern.
51 cases from 2014 are included in this archive. Exchange and custodial custody failures account for 53% of cases — reflecting the counterparty concentration of this period. 63% of determinate cases resulted in a blocked outcome.
Archive analysis — 51 cases
Outcomes
63% of determinate cases resulted in blocked access — 6 percentage points below the archive-wide average of 69%. 22% resulted in constrained recovery.
Documentation coverage
47% of cases have indeterminate outcomes — higher than the archive average of 43%.
Custody type
53% of cases involved exchange custody, followed by software wallet at 41%.
Primary stress condition
35% of cases involve vendor lockout. Passphrase unavailable accounts for a further 29%.
Recovery path
Password Bruteforce is the most documented recovery path (11 cases, 22% of subset).
Documentation
35% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
17
Blocked
6
Constrained
4
Survived
24
Indeterminate
85% of determinate cases resulted in blocked or constrained access.
51 observed cases
Blocked
17 (33%)
Constrained
6 (12%)
Survived
4 (8%)
Indeterminate
24 (47%)
Recovery of Dormant Blockchain.info Wallet via Legacy 20-Word Mnemonic (2017)
Exchange custody
Roland808, a BitcoinTalk user, discovered a text file on their computer in March 2017 dated from 2014 containing a label 'bitcoin nmemonic' followed by 20 rando
Mt. Gox Exchange Collapse: 750,000 Bitcoin Trapped After February 2014 Withdrawal Halt
Exchange custody
Mt. Gox, the world's largest Bitcoin exchange at the time, announced a complete halt to all Bitcoin withdrawals on February 7, 2014. The exchange attributed the
Lost Blockchain.info iOS Wallet Password (2014) — Recovery Attempt via BTCRecover
Exchange custody
In December 2021, a BitcoinTalk user identified as Quix77 disclosed loss of access to a Blockchain.info wallet created in August 2014 via the iOS Blockchain app
Forgotten Blockchain.info Password: 0.22 BTC Trapped Behind AES Encryption
Exchange custody
On October 8, 2014, a BitcoinTalk forum user findftp described his friend's predicament: access lost to a Blockchain.info wallet containing 0.22 BTC due to a fo
MtGox Civil Rehabilitation Claims Process: Password Reset Barrier
Exchange custody
Following the MtGox collapse, Japan's civil rehabilitation framework opened a formal claims process to distribute recovered assets to affected users. However, a
Electrum Desktop Wallet: 0.7 BTC Locked by Forgotten Password, Missing Seed Phrase
Software wallet
Liam, a new Bitcoin user (BitcoinTalk username AbeTheCat), purchased 0.7 BTC in October 2014 and stored it in an Electrum desktop software wallet on his origina
Bitcoin-Qt Wallet Shows Zero Balance After Windows Installation on SSD
Software wallet
In January 2014, a Bitcoin holder experienced a system failure (repeated Blue Screen of Death) on their PC. Rather than repair the existing installation, they p
Password Safe Crash Leaves Blockchain.info Wallet Inaccessible
Exchange custody
In January 2014, a BitcoinTalk user identified as StinkyS4L discovered that their Password Safe application had crashed, rendering all stored passwords inaccess
Paper Wallet Private Key Recovery: Reconstructing Corrupted Font-Rendered WIF
Software wallet
In 2014, a Bitcoin holder generated a paper wallet using a widely available online paper wallet generator tool. The printed document contained both a public add
Electrum Seed Phrase Lost to Accidental File Deletion — Windows Recovery Attempt
Software wallet
In mid-2014, a user identified as Evolution created an Electrum Bitcoin wallet using Tails live operating system running inside VMware on Windows 7. The user ge
BIP38 Passphrase Recovery Service Abandonment (2014)
Software wallet
In July 2014, a BitcoinTalk forum user identified as houseo posted in the Services section describing a custody access failure involving a forgotten BIP38 passp
Lost Access to 2014 blockchain.info Wallets: Non-Standard Recovery Mnemonics, No Support Response
Exchange custody
In July 2020, forum user gbola reported locating five recovery mnemonics created circa 2014 when blockchain.info was in its early operations. The user's entire
MultiBit Wallet on Stolen Laptop: Recovery Phrase Format Ambiguity Blocks Access
Software wallet
In 2014, mcsteely purchased Bitcoin from a Bitcoin ATM and sent it to a MultiBit wallet installed on a laptop. The device was subsequently stolen. At the time,
Electrum Wallet Access Failure: Lost Printed Seed and Empty CSV Export
Software wallet
In February 2014, a BitcoinTalk forum user identified as 'Howinthe?' reported the loss of access to 2 BTC acquired years earlier when the asset traded at approx
MintPal Exchange: 3,701 BTC Theft by Operator Ryan Kennedy (2014)
Exchange custody
Ryan Kennedy, operating under the alias Alex Green with a public presence in the Dogecoin community, acquired MintPal—a mid-tier altcoin exchange—in mid-2014. T
KeePass Database Corruption: 11.7 BTC Locked Behind Unrecoverable Password
Software wallet
In April 2014, a BitcoinTalk user reported that their cousin had lost access to 11.7 BTC held in an encrypted wallet.dat file. The cousin had generated a strong
Forgotten Passphrase: 3.3 BTC Recovered by Third-Party Service for 20% Fee
Software wallet
In June 2014, a BitcoinTalk user identified as marsje007 discovered they could no longer access a wallet containing 3.3 BTC after changing the passphrase and fa
20 Bitcoin Wallets Lost to Hard Drive Failure—Manual Recovery via Data Forensics and Private Key Extraction
Software wallet
In August 2014, Lucky Cris experienced simultaneous hardware failure affecting both primary and external backup drives, rendering all Bitcoin holdings inaccessi
Payment Processor: Passphrase Lost on Damaged Flash Drive, 200+ BTC Addresses at Risk
Software wallet
In June 2014, an operator running a Bitcoin payment processing system discovered that the flash drive storing the passphrase to their wallet had been irreversib
22.1 BTC Bitcoin-Qt Wallet Password Recovery via Community Brute Force (2014)
Software wallet
In November 2014, a Bitcoin-Qt wallet containing 22.1 BTC became inaccessible when its owner forgot the passphrase. The owner had documented the password creati
MultiBit 16-Word Seed Recovery Failure: Non-Standard Implementation
Software wallet
In 2014, NickyGH attended a Bitcoin wallet setup workshop in Shoreditch, London organized through a community meetup. A technician guided attendees through Mult
Blockchain.info Two-Factor Authentication Reset Declined — November 2014
Exchange custody
On November 15, 2014, a Blockchain.info user enabled two-factor authentication using Google Authenticator on an Android phone but failed to back up the QR code
10,000 DOGE from Bittylicious (2014): Device Loss, No Backup, SSD Wiped
Software wallet
In December 2014, a UK-based BitcoinTalk user (apda) received 10,000 DOGE from Bittylicious, a London-regulated cryptocurrency exchange (BIOM Ltd), and directed
Windows System Refresh and Data Recovery Failure: Bitcoin Permanently Inaccessible
Software wallet
In 2014, sachalamp's Windows 7 or 8 computer experienced a system failure. The user performed a Windows refresh operation, which reset Bitcoin Core and severed
Accidental Deletion and Overwriting of 2011 Mining wallet.dat Files
Software wallet
Japanese2212, a BitcoinTalk forum user, posted in July 2021 describing a custody failure stemming from accidental file deletion and data overwriting. The user c
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