Part of the CustodyStress archive of observed Bitcoin custody incidents
2019
A partial recovery year. QuadrigaCX and similar exchange failures contributed institutional counterparty cases; self-custody failures reflected holders from the 2017 cohort.
41 cases from 2019 are included in this archive. Exchange and custodial custody failures account for 44% of cases — reflecting the counterparty concentration of this period. 63% of determinate cases resulted in a blocked outcome.
15
Blocked
6
Constrained
3
Survived
17
Indeterminate
88% of determinate cases resulted in blocked or constrained access.
41 observed cases
Blocked
15 (37%)
Constrained
6 (15%)
Survived
3 (7%)
Indeterminate
17 (41%)
Bitcoin Core Wallet Deleted During Hard Drive Format — No Backup
Software wallet
In April 2019, a Bitcoin Core user downloaded the full-node software but encountered synchronization delays due to insufficient storage space. The installation
Wallet.dat Corruption: BerkeleyDB Environment LSN Mismatch After File Migration
Software wallet
A user attempted to restore an old wallet.dat file by placing it in their .bitcoin directory and running bitcoind. The wallet file itself appeared structurally
Widow Unable to Locate Deceased Husband's Bitcoin Wallet or Recovery Documents
Software wallet
In November 2019, a woman posted on Bitcoin Stack Exchange asking for help recovering her husband's Bitcoin holdings following his death weeks earlier. She had
QuadrigaCX Exchange Collapse (April 2019): Mass Custody Loss
Exchange custody
QuadrigaCX, founded in 2013 and one of Canada's largest cryptocurrency exchanges, ceased operations on April 15, 2019, with approximately 115,000 users unable t
House Fire Destroyed Hardware Wallet: Single Point of Failure in Self-Custody
Hardware wallet (single key)
An individual experienced a house fire that destroyed approximately half their home and most possessions, including a Ledger hardware wallet containing under $1
Bithumb $13M EOS Insider Theft April 2019: Platform Lockout and Third Security Breach
Exchange custody
On April 1, 2019, South Korean exchange Bithumb detected abnormal withdrawal patterns in its internal monitoring systems and halted all deposit and withdrawal s
Blockchain.info Hosted Wallet: Valid Backup Defeated by Email Authentication Failure
Exchange custody
In September 2019, a BitcoinTalk user identified as patparry reported a custody access failure involving a Blockchain.info hosted wallet. The account had remain
QuadrigaCX Exchange Collapse: CEO Death Blocks Access to $190M in Customer Cryptocurrency
Exchange custody
QuadrigaCX, founded in 2013 and operating as one of Canada's largest cryptocurrency exchanges, ceased operations in January 2019 following the death of CEO and
Mycelium Android Wallet: Forgotten PIN Blocks Access to Received Bitcoin
Software wallet
In May 2019, a Mycelium wallet user created a new wallet on an older Android phone and recorded the 12-word mnemonic seed phrase on paper. A 6-digit PIN was the
Cryptopia Exchange Hack and Liquidation: 960,000 Frozen Accounts, $400M Distributed Over 5 Years
Exchange custody
Cryptopia, a Christchurch-based cryptocurrency exchange serving 1.4 million registered users across approximately 900 trading pairs, suffered a critical securit
DragonEx Singapore Exchange Compromised by Lazarus Group — User Funds Stolen March 2019
Exchange custody
DragonEx, a Singapore-based cryptocurrency exchange, suffered a critical security breach on March 24, 2019, when attackers gained access to internal systems and
Oslo Bitcoin Millionaire's Escape From Armed Home Invader (2019)
Hardware wallet (single key)
In May 2019, a Bitcoin millionaire residing in Oslo, Norway became the target of an armed home invasion. The attacker confronted the victim at his apartment, bu
Lost Electrum Wallet Password: wallet.dat File Encrypted, No Backup Credential
Software wallet
In February 2019, a forum user identified as bitbemining posted a custody failure case involving an Electrum wallet. The user possessed the encrypted wallet.dat
BITPoint Exchange Hack — $23M Customer Cryptocurrency Stolen, July 2019
Exchange custody
On July 12, 2019, BITPoint, operated by Tokyo-listed Remixpoint Inc., discovered unauthorised outflows totalling approximately 3.5 billion yen ($32 million USD)
Electrum Seed Version 18 Password Recovery: btcrecover Incompatibility Resolved
Software wallet
In December 2019, a BitcoinTalk user (red14159) discovered a wallet.dat file from an Electrum wallet they had lost access to approximately three years earlier.
Block.io Dashboard Access Failure: User Unable to Move BTC Despite Holding Private Keys
Exchange custody
In September 2019, a Bitcoin user holding funds on Block.io encountered a critical access barrier. When attempting to log into the custodial wallet dashboard, t
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