Part of the CustodyStress archive of observed Bitcoin custody incidents
2018
The post-2017 bear market. Many incidents from this year involve holders who acquired at or near the peak encountering access failures as holdings became harder to manage under financial stress.
46 cases from 2018 are included in this archive. Exchange and custodial custody failures account for 41% of cases — reflecting the counterparty concentration of this period. 62% of determinate cases resulted in a blocked outcome.
16
Blocked
6
Constrained
4
Survived
20
Indeterminate
85% of determinate cases resulted in blocked or constrained access.
46 observed cases
Blocked
16 (35%)
Constrained
6 (13%)
Survived
4 (9%)
Indeterminate
20 (43%)
Danny Aston Home Invasion: UK's First Documented Crypto-Targeted Physical Attack — 2018
Unknown custody system
On an unspecified date in 2018, four armed men invaded the Moulsford, Oxfordshire residence of cryptocurrency trader Danny Aston. The assault was motivated by a
Matthew Mellon's $193M XRP Estate: Cold Wallets, No Keys, No Plan
Hardware wallet (single key)
Matthew Mellon, a member of the prominent Mellon banking family, became a significant cryptocurrency investor in the mid-2010s. His $2 million investment in XRP
Cointed GmbH Exchange Collapse: Austria, 2018 — Customer Funds Disappeared
Exchange custody
Cointed GmbH, founded in 2016 in Kufstein, Austria, operated as a regional cryptocurrency powerhouse: a custodial exchange, mining operation, and operator of on
Coincheck Exchange Hack: 523 Million NEM Stolen, User Withdrawals Frozen
Exchange custody
On January 26, 2018, Coincheck, a Tokyo-based cryptocurrency exchange, discovered that attackers had stolen approximately 523 million NEM tokens valued at $530
Coinrail Exchange Hack — $40 Million Altcoin Loss, Partial Recovery
Exchange custody
On June 10, 2018, Coinrail, a South Korean cryptocurrency exchange, publicly confirmed a security breach affecting its hot wallet infrastructure. Attackers gain
Cryptocurrency Traders Robbed at Gunpoint in Moulsford, Oxfordshire
Unknown custody system
Danny Aston and Amy Jay, cryptocurrency traders operating in the UK, were victims of armed robbery in Moulsford, Oxfordshire. The perpetrators held them at gunp
Bitcoin Core Wallet Passphrase Rejected: $400 USD Inaccessible
Software wallet
In September 2018, a Bitcoin Core user reported being locked out of their encrypted software wallet containing approximately $400 USD in Bitcoin. The wallet had
Electrum Wallet Lost to Laptop Hardware Failure: No Seed Phrase Backup
Software wallet
On October 12, 2018, a BitcoinTalk forum user identified as Chabole007 reported losing access to an Electrum software wallet after their laptop experienced hard
Recovered 12-Word Seed Phrase but Balance Shows Zero: Imported Address Problem
Software wallet
In September 2018, a Bitcoin holder attempted to recover wallet access after forgetting which software they had originally used. They obtained a 12-word recover
MultiBit Classic Password Lock: Recovery Through Backup Key File Import
Software wallet
A BitcoinTalk user (cluuze130) deposited Bitcoin into MultiBit Classic approximately one year before attempting withdrawal in February 2018. At the time of depo
Mt. Gox Account Access Permanently Blocked Following Owner Death and Credential Reset
Exchange custody
Mt. Gox ceased operations in February 2014 following the loss of approximately 850,000 Bitcoin. Users with dormant accounts on the platform faced an immediate c
Mobile Wallet Loss: Phone Format Destroys All Recovery Credentials
Exchange custody
On April 22, 2018, BitcoinTalk forum user Calypso_Dame reported a critical custody access failure resulting from a mobile phone format operation. The user had r
BitcoinTalk User: Encrypted Wallet.dat Passphrase Lost, Recovery Deemed Infeasible
Software wallet
In January 2018, a BitcoinTalk forum user identified as moztec reported an access failure involving a wallet.dat file encrypted with Bitcoin Core. The user had
MapleChange Exit Scam: 919 Bitcoin Lost, CEO Identified as Glad Poenaru
Exchange custody
MapleChange, a small Canadian cryptocurrency exchange, announced on October 28, 2018 that it had suffered a catastrophic hack. According to the exchange's Twitt
Facebook Mining Scam: $27,830 in Bitcoin Lost After Credential Compromise
Exchange custody
A user new to Bitcoin was introduced to cryptocurrency via Facebook by an account claiming mining expertise. The contact offered to help the user purchase Bitco
Ledger Nano S Application Loss With Missing Seed Phrase Backup
Hardware wallet (single key)
On May 9, 2018, a BitcoinTalk Hardware Wallets forum user (bPatrick401) disclosed a custody access failure involving a Ledger Nano S device. The incident began
Encrypted Wallet, Forgotten Passphrase: Self-Custody Encryption Without Backup
Software wallet
On January 14, 2018, BitcoinTalk user AsJoshScreams posted a recovery plea for an encrypted cryptocurrency wallet. The user had encrypted their private key with
Bithumb $31 Million Hack — June 2018 Withdrawal Suspension
Exchange custody
Bithumb, one of South Korea's dominant cryptocurrency exchanges handling billions in daily trading volume, discovered a security breach on June 19, 2018. Intern
Elvis Cavalic and QuadrigaCX: C$15,000 Withdrawal Lost to Exchange Collapse
Exchange custody
Elvis Cavalic of Calgary, Alberta was an active QuadrigaCX customer who had accumulated cryptocurrency holdings through trading on the platform. In October 2018
Zaif Exchange Hack: 5,966 BTC Stolen, User Funds Frozen (September 2018)
Exchange custody
On September 14, 2018, the Zaif cryptocurrency exchange operated by Tech Bureau Corp suffered a significant hot wallet breach. Attackers gained unauthorized acc
Blockchain.info Wallet Password Lost, No Seed Backup: Recovery Blocked
Exchange custody
In July 2018, a Bitcoin holder transferred funds to his wife's blockchain.info mobile wallet during a phone transition. The wife subsequently forgot the wallet