Part of the CustodyStress archive of observed Bitcoin custody incidents
2017
The second major bull cycle, with Bitcoin reaching nearly $20,000. The highest annual case volume in the archive reflects the surge in new holders acquiring without adequate custody preparation.
79 cases from 2017 are included in this archive. 56% of determinate cases resulted in a blocked outcome. The most frequently observed stress condition is passphrase-unavailable cases.
20
Blocked
3
Constrained
13
Survived
43
Indeterminate
64% of determinate cases resulted in blocked or constrained access.
79 observed cases
Blocked
20 (25%)
Constrained
3 (4%)
Survived
13 (16%)
Indeterminate
43 (54%)
Forgot Trezor PIN and Seed Words: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In 2017, during Bitcoin's price surge, a user documented their experience losing access to a Trezor hardware wallet containing approximately $30,000 in Bitcoin.
Forgotten Trezor PIN and Lost Seed Words: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In 2017, a Bitcoin holder using a Trezor hardware wallet lost access to approximately $30,000 worth of Bitcoin after forgetting both the device PIN and the back
Blockchain.info Wallet: Lost Password and Recovery Phrase on Phone
Exchange custody
In June 2017, a Blockchain.info user posted on Bitcoin Stack Exchange reporting the loss of both their wallet password and 12-word recovery phrase after losing
Custodial Wallet Provider Bankruptcy: 2012 Bitcoin Purchase Permanently Inaccessible
Exchange custody
In November 2017, a Bitcoin holder disclosed that they had purchased Bitcoin in 2012 but subsequently lost access to their holdings after the company maintainin
Ledger Nano S Lockout: Seed Phrase Transcription Error and Checksum Validation Failure
Hardware wallet (single key)
In December 2017, a Ledger Nano S user reported being locked out of their device after completing initial setup. During device initialization, the user received
Anonymous College Student: 40 BTC Locked Behind Forgotten Wallet Password (2017)
Software wallet
In late 2017, during Bitcoin's historic rally to $15,000–$19,000, an anonymous college student posted on Reddit describing a custody catastrophe rooted in 2013
Colorado Bitcoin Investor Death: Family Discovery and Coinbase Estate Transfer 2017
Exchange custody
A Colorado-based Bitcoin investor died suddenly in 2017 without informing his family of his cryptocurrency holdings. The family had no initial awareness that he
Deceased Father's Bitcoin Inaccessible: No Keys, No Will, No Documentation
Unknown custody system
In 2017, a Reddit user posted to r/Bitcoin describing their father's death and the discovery that he had owned Bitcoin but left no will, private keys, seed phra
MultiBit Wallet Password Forgotten: Encrypted Backup Available but Inaccessible
Software wallet
On December 30, 2017, a Bitcoin holder posted to Stack Exchange describing a custody failure involving MultiBit, a desktop software wallet popular during the mi
Uphold Freezes 165 BTC Business Account: Inconsistent Enforcement and Unresolved Access
Exchange custody
Oleg operated Nexchange.io, a cryptocurrency exchange that used Uphold as a liquidity provider. In 2017, he executed a single trade of 165 BTC (approximately $1
Trezor PIN and Seed Words Forgotten: $30,000 Bitcoin Recovery
Hardware wallet (single key)
In October 2017, a Trezor hardware wallet user discovered they had forgotten both their PIN and recovery seed words, creating a dual-layer access barrier to app
Electrum Wallet Loss: Seed Phrase and Password Both Forgotten
Software wallet
In November 2024, a BitcoinTalk user identified as supersayajin8 sought help recovering an Electrum wallet created in 2017. The user had lost two critical piece
Hidden Line Feed Character Blocks Bitcoin Core Wallet Access
Software wallet
In February 2017, scutzi128 documented a Bitcoin Core wallet access failure on the Bitcoin Technical Support forum. The user had encrypted their wallet with a 2
1,000 BTC Lost to Repeated Hard Drive Formats: 2009 Wallet Recovery Attempt
Software wallet
In January 2017, a BitcoinTalk forum user identified as myBitcoin2009 disclosed a custody failure spanning eight years. The user claimed to have received over 1
Corrupted 2013 wallet.dat Recovery via Community-Guided Disk Scanning
Software wallet
In December 2017, a macOS Bitcoin Core user attempted to restore access to two wallet.dat files created in late 2013. The user had downloaded a contemporary ver
Bitcoin Core Wallet Password Not Recognized After Encryption and Crash
Software wallet
In February 2017, a Bitcoin Core user encrypted their wallet using a 5-digit password they used on another application. During the encryption process, the softw
Teenager Locked Out of Blockchain.info Wallet After Password Change – No Seed Backup
Exchange custody
In late October 2017, a Russian Bitcoin user (forum username: see123123) discovered they could no longer access their Blockchain.info hosted wallet. The user ha
Bitcoin Core Wallet Lost When Computer Discarded Without Backup
Software wallet
In November 2017, a Bitcoin holder posted to Bitcoin Stack Exchange seeking recovery options after a critical custody failure. The user had purchased Bitcoin se
Bitcoin Core Passphrase Lost After 7-Year Hiatus — Forgotten 2011 Wallet
Software wallet
In August 2017, a Bitcoin Core user reported regaining access to a wallet installed on macOS that had remained untouched since 2011. Upon opening the wallet for
Bitcoin Core wallet.dat Corruption: Encrypted Wallet Unlock Failure
Software wallet
On July 27, 2017, forum user Houdini7 reported that their Bitcoin Core wallet, which had been active for approximately two days, began displaying a critical err
Lost Bitcoin on Offline IDE Drive: 2010 Purchase, 7-Year Gap, Unknown Recovery
Software wallet
Sara Smit posted to a Bitcoin forum on December 17, 2017, describing a custody failure spanning approximately seven years. She reported purchasing Bitcoin in 20
MultiBit 0.5.1 macOS: Password Recovery Hung, Seed Words Portable
Software wallet
In June 2017, a BitcoinTalk forum user identified as tomfoolery40 reported a custody access failure involving MultiBit version 0.5.1 on macOS 10.12.2. The user
Wallet File Corruption After Windows Reinstall: Litecoin Locked Despite Correct Passphrase
Software wallet
SnowRoll purchased Litecoin on a Windows 10 desktop in April 2017, encrypting the wallet with a self-selected passphrase. After two transactions, the user encou
Bitfinex Account Freeze: 4 BTC Inaccessible for Months During 2017 US Regulatory Scrutiny
Exchange custody
In 2017, following regulatory scrutiny from US authorities, Bitfinex began restricting account access for US-based customers. One Reddit user reported that thei
Mycelium Mobile Wallet Balance Access Failure — December 2017
Software wallet
In mid-December 2017, a Bitcoin user (Myrr) discovered a critical custody access failure in the Mycelium mobile wallet on their iPhone. The user had purchased B
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