Part of the CustodyStress archive of observed Bitcoin custody incidents
Exchange Support
Cases where the recovery path ran through the exchange or custodian — account recovery, identity verification, or support escalation.
Exchange support as a recovery path succeeds in only 12% of determinate cases. The majority of cases involving exchange support either remained constrained — access delayed or partially restored — or were ultimately blocked by platform insolvency or policy.
10
Blocked
34
Constrained
6
Survived
24
Indeterminate
88% of determinate cases resulted in blocked or constrained access.
74 observed cases
Blocked
10 (14%)
Constrained
34 (46%)
Survived
6 (8%)
Indeterminate
24 (32%)
Zaif Exchange Hack: 5,966 BTC Stolen, User Funds Frozen (September 2018)
Exchange custody
On September 14, 2018, the Zaif cryptocurrency exchange operated by Tech Bureau Corp suffered a significant hot wallet breach. Attackers gained unauthorized acc
Blockchain.info Wallet Access Failure: Platform Login System Change (2017)
Exchange custody
In March 2014, a user created a Blockchain.info-hosted wallet and received a 12-word recovery passphrase as the sole access credential. The user documented the
Blockchain.info Second Password Loss: Vendor Lockout Without Recovery Mechanism
Exchange custody
In January 2017, forum user ericblogs reported inability to execute transactions on a Blockchain.info hosted wallet after forgetting the account's second passwo
David Vu's Blockchain.info Wallet: Trapped With 2 BTC, Secondary Password Forgotten
Exchange custody
David Vu discovered a critical access failure in June 2017 when he attempted to withdraw Bitcoin from his Blockchain.info wallet. He retained access to his prim
Kraken Account 2FA Lockout: Support Vanished After ID Verification
Exchange custody
In September 2017, a Kraken user (z1926) enabled two-factor authentication on their exchange account but encountered a system malfunction during the process. Th
Blockchain.info Wallet Access Blocked by Lost Wallet ID Despite Valid Recovery Phrase
Exchange custody
In December 2017, a Bitcoin holder discovered that custody of funds deposited in a Blockchain.info wallet created in early 2013 had become inaccessible despite
Blockchain.info 2FA Email Delivery Failure — December 2017 Access Lock
Exchange custody
In early December 2017, the user crando discovered they could not access their Blockchain.info hosted wallet after the platform failed to deliver two-factor aut
Bitfinex Account Freeze: 4 BTC Inaccessible for Months During 2017 US Regulatory Scrutiny
Exchange custody
In 2017, following regulatory scrutiny from US authorities, Bitfinex began restricting account access for US-based customers. One Reddit user reported that thei
Block.io Custodial Lockout: 2FA Authentication Failure and Support-Dependent Recovery
Exchange custody
On January 18, 2016, a BitcoinTalk user identified as 'statue' reported being locked out of their Block.io online wallet after entering an incorrect two-factor
Kevin Durant Locked Out of Coinbase Bitcoin Account for 9 Years After 2016 Purchase
Exchange custody
Kevin Durant purchased Bitcoin on Coinbase in September 2016 at approximately $650 per coin, following repeated conversations with Golden State Warriors teammat
Vault of Satoshi Exchange Closure: Institutional Custody Dependency and Forced Withdrawal Deadline
Exchange custody
Vault of Satoshi, a Canadian cryptocurrency exchange launched in October 2013, announced permanent closure effective February 5, 2015. The platform had differen
Institutional lockout — exchange custody, Australia (2015)
Exchange custody
igot, an Australian Bitcoin exchange operated by Remi Fabre under the digital.cc domain, entered a state of operational dysfunction beginning in August 2015. Us
Kraken Exchange DDoS Attack — Users Locked Out During November 2015 Extortion Siege
Exchange custody
Kraken, a US-registered cryptocurrency exchange founded in 2011, received an extortion letter in November 2015 demanding Bitcoin payment in exchange for cancell
Institutional lockout — exchange custody, Australia (2015)
Exchange custody
In August 2015, the Australian Bitcoin exchange igot ceased all operations and communications, leaving customers unable to access their holdings or funds. Reddi
Bitstamp Exchange Hack — 19,000 BTC Stolen via Employee Phishing, January 2015
Exchange custody
On January 4, 2015, Bitstamp discovered that operational hot wallets held approximately 19,000 BTC had been compromised. The Luxembourg-based exchange, a primar
Bitfinex May 2015 Hot Wallet Breach: 1,400 BTC Stolen, Trading Suspended
Exchange custody
Bitfinex, a major cryptocurrency exchange operating under Hong Kong incorporation and British Virgin Islands registration, suffered a security breach in May 201
Blockchain.com 2015 Private Key Encoding Bug: 0.48 BTC Permanently Inaccessible
Exchange custody
In August 2022, a user identified as montythegoat discovered an old Blockchain.com wallet on their Google Drive while cleaning archived files. The wallet had be
CAVIRTEX Closure and Withdrawal Delays: February–March 2015
Exchange custody
CAVIRTEX, a Canadian Bitcoin exchange, announced its closure on February 17, 2015, following discovery of a database compromise involving older user information
Cryptsy November 2015: Three Frozen Withdrawals, Unresponsive Support, Hidden Insolvency
Exchange custody
In November 2015, a Cryptsy user publicly identified as Bitcointard filed detailed complaints across The Merkle, Reddit, and Bitcointalk forums describing three
Mt. Gox Exchange Collapse: 750,000 Bitcoin Trapped After February 2014 Withdrawal Halt
Exchange custody
Mt. Gox, the world's largest Bitcoin exchange at the time, announced a complete halt to all Bitcoin withdrawals on February 7, 2014. The exchange attributed the
Lost Access to 2014 blockchain.info Wallets: Non-Standard Recovery Mnemonics, No Support Response
Exchange custody
In July 2020, forum user gbola reported locating five recovery mnemonics created circa 2014 when blockchain.info was in its early operations. The user's entire
Blockchain.info Two-Factor Authentication Reset Declined — November 2014
Exchange custody
On November 15, 2014, a Blockchain.info user enabled two-factor authentication using Google Authenticator on an Android phone but failed to back up the QR code
0.5 BTC Lost in Blockchain.info Encrypted Wallet (2014)
Exchange custody
In January 2014, an early Bitcoin adopter purchased BTC on LocalBitcoins and transferred 0.5 BTC to a public address in August of that year. The user recorded o
Mt. Gox Withdrawal Crisis: levino's 347-Page Thread Documents SEPA Delays (April 2013)
Exchange custody
On April 18, 2013, BitcoinTalk user levino initiated a withdrawal of Euro proceeds from Mt. Gox, the world's largest Bitcoin exchange at that time. After 14 day
Blockchain.info Hosted Wallet Lockout: Decryption Error and Recovery via Desktop Import
Exchange custody
In March 2013, a Blockchain.info user ('key2') encountered a critical access failure on the platform's hosted wallet service shortly after their first Bitcoin p
Recovery paths
No Viable Path
None Attempted
Password Bruteforce
Coerced Transfer
Unknown
Technical Recovery
Estate Process
Legal Proceedings
Derivation Path Correction
Regulatory Intervention
Seed Phrase Located
Bankruptcy Claims Process
Partial Recovery Only
Software Downgrade
Vendor Support
Alternate Access Route
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